The Softphone SIP - VOIP

VoIP softphones: in this category you will find several articles on the operation of VoIP softphones, but also answers to questions already asked by our users on the use of VoIP softphones and answered by our specialists. If you are looking for an answer about the operation of VoIP softphones, their resources, configuration guides, a tutorial or other additional information about VoIP softphones, you have come to the right place. Do not hesitate to leave us your question in the comments of the desired service and we will be happy to respond quickly.

  1. I set up the Zoiper softphone on Android, everything works, but when I call my DID number, the call goes to the voicemail

    Your question:

    I set up the Zoiper softphone on Android, everything works, and I receive the calls. But after a few minutes, when I call the number the call goes to the voicemail, and I receive a message in the Zoiper application that tells me that I received an incoming call, but the phone did not ring.

    My internet connection is 4G Orange.
    Do I need to add credit to receive calls?
    Can you help me?

    Our answer:

    The reception of calls in the DID number is free when you use the ZOIPER application to receive calls. Your problem should be related to the operation of the ZOIPER in the background.

    To solve this problem, try the following steps:

    1 - Open the Zoiper enter “Setting”,
    2 - Go to Connectivity and check the box "Keep wi-fi alive",
    3 - Also check the box “Run in the background”,
    3 - On your Android, click on “Setting” and look for Application,
    4 - In applic

    Read more »
  2. How to make and receive calls from my Android phone?

    Your question:

    I just purchased a Canadian DID number on Hivoox, I received the account data and I would like to know how to make and receive calls from my Android phone.

    Our answer:

    You can easily use your line on an Android mobile phone, using our tutorial to configure the Android. We add the tutorial here.

    Do not hesitate to contact us if you have any difficulties with this tutorial. We will be happy to help you set up your Android phone through the phone or chat available on our site.

    You can also leave your questions in the comments and we will respond.

    Read more »
  3. Configure zoiper on mobile or Tablet

    Please download ZOIPER from your apple store or google play.
    Then follow this tutorial to configure the zoiper:

    1- Dowload and install zoiper
    2- Open zoiper and go to SETTING
    3- Then go to ACCOUNT
    5- ADD NEW ACCOUNT

    Do you already have an account?
    Please make YES.

    Then choose manual.
    ACCOUNT NAME : Hivoox
    USERNAME: Your sip user 878xxxxxx
    PASSWORD: Your sip password
    HOST/DOMAIN : sip.hivoox.com

    Now, go to Audio Codecs, and activate the codecs ulaw, alaw.
    If you have paid version of zoiper, please activate also the codec G729.
    Please deactivate all other codecs.
    Then make ok or save.

    Your mobile can now make and receive calls.

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  4. Tutorial ZOIPER for PC, Mac or LINUX

    With this tutorial, you can configure the ZOIPER 3 softphone on your Windows, Mac or LINUX computer to make and receive calls with the Hivoox VoIP services. To use the tutorial it is necessary that you have the ZOIPER SOFTPHONE installed on your WINDOWS, MAC or LINUX computer first and have the Hivoox voip line data at hand.

    You can download the ZOIPER SOFTPHONE on the www.zoiper.com page. As soon as you have the ZOIPER installed, you can follow the instructions in the tutorial to configure it and start enjoying voip calls with Hivoox Telecom.

    Read more »
  5. Tutorial to configure Bria Softphone on PC or Mac

    With this tutorial, you can configure the BRIA softphone on your Windows or Mac computer to make and receive calls with the Hivoox VoIP services. To use the tutorial, it is necessary that you first have the Bria softphone installed on your PC or MAC and have the data of your Hivoox voip line at hand.

    You can download the bria softphone on the Counterpath Corporation page. As soon as you have the Bria softphone installed, you can follow the tutorial instructions to set it up and start enjoying voip calls with Hivoox Telecom.

    Read more »
  6. Tutorial of X-LITE for PC or Mac

    With this tutorial, you can configure the X-LITE softphone on your PC or Mac computer to make and receive calls with the Hivoox VoIP services. To use the tutorial, it is necessary to have the X-LITE softphone installed on your PC or WINDOWS first and have the Hivoox voip line data at hand.

    You can download the X-LITE softphone on the Counterpath Corporation page. As soon as you have the X-LITE installed, you can follow the tutorial instructions to set it up and start enjoying voip calls with Hivoox Telecom.

    Read more »
  7. What to do if the Softphone does not register on PC or Mac

    If the Softphone does not register on your PC, Mac or mobile, follow the instructions below. You must test each of these actions for resolution.

    Check that you have correctly inserted the password, the sip user and the sip server, without spaces before or after.

    Check that your router or modem allows traffic on port 5060 or 7060.
    Verify that your firewall does not block softphone traffic.
    In the fields "sip Server / Domain / Host / Proxy sip" set correctly “sip.hivoox.com”.

    Try replacing sip.hivoox.com with 87.238.224.117.

    Restart your computer and the router.
    If the problem persists, contact us and we will help you solve it.

    Read more »
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