When you have a business or private phone line, you may find yourself faced with the need to record one, all, or some phone calls. In a business, these records may be needed for verbal contracts with customers, or even for quality control purposes.


If you are using a Hivoox line, you can request the call recording option to listen to your call conversations. By activating the call recording option, our system will record your phone calls and leave them available in the PBS portal, for you to access.

To activate this option, you must make a support ticket and request the activation of this service. The cost of call recording depends on the storage space you want to activate. After the activation of the service and the effective recording of the calls, you will see in your customer area, a Play button which will allow you to download the conversations in .wav format.


These recordings are only available from your PBS interface and will periodically clear each time your space is filled. To store conversations for a long time, we recommend downloading them and keeping them in a safe place.


This option is available for any type of customer using our telephony services, and the maximum storage capacity is 100 Go. You can also request the activation of one-time recording and use the service for a particular need. Please note that we do not have access to these recordings and cannot delete them from your account. As the storage time is limited, the recording will be erased automatically by our systems.


Tutorial to access recorded communications:


1- Log into your PBS account.
2- Go to Billing Information
3- Then go to Transactions
4- Select the dates that interest you.
5- Show Records
6- Click on the magnifying glass of the Voice Calls line

The call list is displayed, and you will see the Play button in front of each call.