There may be times when you need to reset your Gradnstream phone or Gateway. In this article, we will try to tell you how to do it. The first thing to do is to disconnect the Ethernet cable (cable that connects the device to the router) and leave only the power cable connected to your Grandstream device.

Instructions for Grandstream HandyTone Series models:


1 - Press *** and listen to the voice message.
2 - Then press 99
3 – You must now enter the MAC address of the device with its numbers and alphabets.
If you follow these steps correctly, your device will automatically reset and you can start setting it up again.

Instructions for BudgeTone Series Grandstream models:


1 - Press the MENU button.
2 - Scroll down until you find the RESET section.
3 - Now enter the complete MAC address with its digits and alphabets.
4 - As soon as you see the MAC address displayed on the screen, press the MENU button.
5 – The device will be reset as you requested.

Instructions for Grandstream GXP2000/GXV3000 models:

1 - Press the MENU button to access the interface.
2 - Scroll down to find CONFIG and select.
3 - Now scroll down to Factory Reset and select.
4 - Enter the MAC address of the device with its numbers and alphabets.
5 – Then press the round button until the cursor is on OK.
6 - Press Menu button again to start factory reset.


We hope this answer will be useful to you. Feel free to leave your opinion in the comments.