Tag to find the list of our articles, questions, and answers on telemarketing. Find out what tools and services you need, which profiles to recruit, how to use softphones and more. This tag gathers all the interesting guides to help you start your telemarketing campaign.
When you have a business or private phone line, you may find yourself faced with the need to record one, all, or some phone calls. In a business, these records may be needed for verbal contracts with customers, or even for quality control purposes.
Generally, Agents available in a category wish to work exclusively in the chosen category.
When you subscribe to the service of a telecommuter on our website, you choose an agent in a given category. This agent is trained to work effectively in the chosen category. It is therefore not possible...
The SIP account for making or receiving calls depends mainly on your customer. He decides if he wants to use a Hivoox voip line or another company in his campaign. We recommend that you always use a voip Hivoox line to guarantee the quality of the service, the follow-up of your tasks and avoid any conflict...
Yes, you can make or answer calls from your home or wherever you want. You should only ensure to offer a quality service to our customers to continue being present on our site and available to our users....
Yes, we offer telesales campaigns for companies of all kinds, in different languages. Visit our "Telemarketers" category and you will find hundreds of telemarketers available for your campaigns. If you are looking for a personalized offer, do not hesitate to contact us...
Yes, most of the telemarketing offers on our site come from associated call centers. We work with call centers in France, Spain, Morocco, Tunisia, Brazil, United States, India, etc. If you are looking for a call center offer, do not hesitate to contact us and describe your needs...
If you wish to cancel your collaboration with a telemarketer for any reason, simply send us an email and request the cancellation of the service. We will pay the telemarketer for the days worked and the remaining balance will remain in your Hivoox account. You can use this amount to buy other services...
If you have subscribed our telesales service and use our voip services to make calls, you can request the recording of calls, so that you can listen to the conversations of your agent and correct possible errors. Through the PBS portal of your account, you can listen to conversations, check work schedules...