HIVOOX TELECOM LLC, hereinafter HIVOOX, is the creator and owner of the web pages available on the Site www.hivoox.com, generated and structured from software, design and content and own information as prestigious suppliers, offering the sale and purchase of various products and services dedicated mainly to businesses and professionals. This contract, as well as other provisions contained in the Site, regulates the relationship between Hivoox and the users of the Site.
2.1 - The website (hereinafter the SITE) or (hereinafter the MARKETPLACE) is the platform installed on the domain www.hivoox.com and which is made available to users for the sale and purchase of services.
2.2 - The products and services (hereinafter SERVICE) or (hereinafter PRODUCTS), are the products or services offered by the sellers on the site.
2.3 - Buyers (hereinafter BUYER) are users who buy products and services offered by the Site.
2.4 - Third-party sellers (hereinafter SELLER) are users who sell services or products on the Site.
2.5 - Visitors (hereinafter VISITOR) are users who visit the Site with an intention other than the purchase or sale of products and services.
2.6 - Hivoox services (hereinafter HIVOOX SERVICES) are Hivoox services sold on the site.
2.7 - Hivoox products (hereinafter HIVOOX PRODUCTS) are Hivoox products sold on the site.
2.8 - The customer (hereinafter CUSTOMER) are users who have purchased or wish to purchase the services or products of Hivoox on the site. Although the Site is a marketplace platform, Hivoox offers its own services and products to buyers on it, and these are clearly identifiable by the buyer on the page of each product and service. Users who have purchased these services are considered Hivoox customers.
2.9 - The marketplace (hereinafter MARKETPLACE) is a space on the site, where sellers and buyers can sell and buy products and services easily.
2.10 - The Hivoox credit account (hereinafter HIVOOX CREDIT ACCOUNT) is a system that allows users to top up their account and use their credit to purchase services or products on the site. When a buyer is refunded, the amount will be added immediately to their Hivoox credit account. For service sellers, the Hivoox credit account allows Hivoox to block payment from the buyer until the service is delivered by the seller.
3.1 - This Site is available to users who are at least 18 years old and of legal age to form a binding contract. If you are between 13 and 17 years old, you can however use the Site, if you have permission from your legal tutor.
3.2 - If you register for an account on our Site, you will be asked to provide an email address/user ID and password. You agree to keep your password confidential and inform us immediately in writing using the contact button available on the Site, of any loss or fraudulent use of your identifier.
3.3 - You are solely responsible for any activity on our Site resulting from a breach of confidentiality of your password, and you acknowledge that you may be held liable for any loss resulting from such breach.
3.4 - Your account must be used exclusively by you, and you must not under any circumstances transfer your account to a third party. If you authorize a third party to manage your account on your behalf, you do so at your own risk.
3.5 - We may suspend or close your account, and/or change your account details, at any time, at our sole discretion and without notice or explanation if you have breached these Terms of Service.
3.6 - You can, at any time, unsubscribe and delete your account on our Site, by contacting us via the contact button available on the Site.
4.2 - The general conditions apply to the use of the Site and the sale or purchase of all services by users.
4.3 - The use by the user of the Site supposes in any case, the acceptance of these conditions of use at the time of the visit, the sale, or the purchase.
4.5 - The user is aware that the purchase made on the site and the use of the services or products purchased on the site is in cases of his sole responsibility.
4.6 - The use of certain services or products may require a broadband Internet connection and certain equipment which will be published and / or communicated to the buyer by the seller at the time of access. Therefore, the buyer must ensure that he has broadband Internet and the equipment indicated on the service or product page before proceeding with the purchase or subscription of the service.
4.7 - The activation of certain services may require the identification of the buyer. In such cases, the necessary documents will be published and / or communicated to the buyer at the time of access. Therefore, the buyer must read the description and the specific conditions of the services before proceeding with the purchase or subscription of the service.
The cost of the products and services on the Site will be for each of them, the current cost accessible via the Site and displayed in the information attached to the product and service or in the prices section. Hivoox or the seller has the right to modify the prices at any time, and these modifications will be valid for the parties, from the moment the modification is displayed on the Site.
6.1 - These general conditions of sale of Hivoox apply to users who exclusively purchase Hivoox products or services on the Site.
6.2.1 - To use the Hivoox service, the customer must have a broadband Internet connection and at least one of the following devices or equipment:
- Computer and softphone (virtual phone)
- IP and classic telephone adapter.
- IP telephone or any other terminal allowing the use of IP telephony.
- IP PBX.
6.2.2 - The customer can use the Hivoox services through a computer, mobile phone or tablet on which he installs software that supports the SIP protocol.
6.2.3 - Under no circumstances does software or equipment not sold by Hivoox and installed by the user form part of the provision of services.
6.2.4 - For the proper functioning of Hivoox services, SIP terminals and customer equipment must meet the technical specifications of the broadband Internet connection, as well as the technical characteristics of our VOIP services.
6.2.5 - To use the Hivoox services, the terminals and the equipment associated with it must be correctly configured.
6.2.6 - The installation and configuration of the various equipment, software, or devices for the use of the Services is the exclusive responsibility of the customer.
6.2.7 - By way of derogation from the previous paragraph, the customer may request assistance from HIVOOX in the installation and configuration of the equipment and devices necessary for the provision of Hivoox services.
6.2.8 - It is important to emphasize that the Hivoox services do not allow calls to be made to short numbers, premium rate numbers and emergency services. If these calls are authorized via the Hivoox network, they will be billed at the rate in effect on the Site.
6.3.1 - To use Hivoox SMTP servers, the customer must have a high-speed Internet connection, a computer and a contact list including authorized email addresses.
6.3.2 - The customer will not use the Hivoox SMTP servers subscribed to the site to send spam, make any illegal use or cause damage to third parties.
6.4.1 - The customer subscribes to the service, to carry out telemarketing campaigns or other tasks for his company. Hivoox will provide the customer with technical and human resources so that the tasks desired by the customer are carried out by the agent in good conditions.
6.4.2 - Hivoox will be responsible for the quality of the services and will supervise the tasks performed by the agent with the diligence required of an expert in the performance of the tasks covered by the contract.
6.4.3 - The customer is solely responsible for determining whether the services covered by this contract correspond to his needs.
6.4.4 - The customer must have the computer resources necessary to access the Hivoox control panel.
6.4.5 - Once the Hivoox Telemarketing and Teleworking service has been activated, the customer can contact his agent directly via the telephone extension, email or ticket provided for this purpose, to give him instructions or correct errors.
6.4.6 - Training of the agent on the services or products of the client, if necessary, will be at the expense of the client. The client will train the agent on the tasks to be performed.
6.4.7 - If the agent must load certain information on the CRM or another system of the client, he must provide him with the access codes to the CRM or to the system.
6.4.8 - The agent will work exclusively under the instructions of the client and with the help of a Hivoox supervisor. The customer undertakes to follow up on the tasks carried out and to inform Hivoox of any breach noted.
6.5.1 - On the description page of each mailing address or virtual office service, the customer will be able to see the services included in detail in each address. Only the use indicated in the description of the service will be accepted.
6.5.2 - The customer subscribes to the Hivoox mailing address or virtual office service for his business or for his personal use. By subscribing to this service, the customer orders a business address from Hivoox and authorizes it to take the necessary measures to implement the service.
6.5.3 - For mailing address or virtual office in countries and cities where Hivoox does not have its own premises, the customer authorizes Hivoox to:
a) - Sign the service provision contract on behalf of the client, with companies that collaborate with Hivoox, to provide the client with the desired mailing address or virtual office.
b) - Designate the address that will be used to receive and manage customer correspondence, the address may be the property of Hivoox or its partners.
c) - Sign the receipt of letters.
d) - Carry out all the additional actions necessary for this purpose.
6.5.4 - The customer also authorizes Hivoox to communicate his personal data to those involved in the mailing address or virtual office process, to activate the service, subject to the legal provisions provided for this purpose.
6.5.5 - Hivoox will inform the customer by e-mail each time correspondence is received for the customer. The customer can request the digitization of correspondence and receive it by e-mail or request the sending of correspondence by post to his home or office address. If correspondence is sent to the customer's home or office address, the shipping costs will be borne by the customer. The shipping costs will depend on the destination and the means of transport chosen by the customer.
6.5.7 - Hivoox provides the customer with a support service for its services. This assistance is exclusive for the services available on the Website. However, Hivoox can help the customer in configuring any equipment or software purchased on the Site.
6.5.8 - Technical assistance and customer service can be provided by e-mail or telephone authorized for this purpose. This service does not include technical assistance on the customer's computer, except in cases deemed exceptional by Hivoox.
6.5.9 - Hivoox has an incident collection service on the Site, where the customer can report an incident in detail.
6.5.10 - Hivoox assumes the obligation to resolve problems related to the service and will open the incident resolution procedure as soon as the customer informs Hivoox of this incident.
6.5.11 - Hivoox undertakes to resolve incidents reported by the customer, only in cases where the incident is diagnosed as being the result of a defect attributable to Hivoox.
6.6.2 - The cost of the products and services on the Site will be for each of them, the current cost accessible via the Site and displayed in the information attached to the product and service or in the prices section. Hivoox reserves the right to modify these prices at any time, and these modifications will be valid for the parties, from the moment the modification is displayed on the Site.
6.7.1 - Hivoox services will be billed in prepaid mode. However, Hivoox may decide to accept Post-Paid, for certain customers.
6.7.2 - Hivoox services with a monthly cost are billed each month monthly by paypal, credit card or bank transfer. In the event of non-payment, Hivoox may suspend the provision of services if, after requesting payment, the customer does not comply.
6.7.3 - Hivoox reserves the right to invoice the customer for the costs related to the refusal of payment by his bank. Hivoox reserves the right to cancel the debt by taking as payment the balance that the customer may have in his Hivoox account.
6.7.4 - In any case, the money paid for the services or products cannot be refunded. If the description page of a product or service states otherwise, the conditions indicated on the page describing the service or product will apply.
6.8.1 - The calculation of consumption will be always done automatically by Hivoox for each transaction in application of the rates in force.
6.9.2 - The order is shipped after receipt of full payment according to the payment conditions appearing on the Site.
6.9.3 - Orders are delivered to the email address used during the registration process. In case of payment by PayPal or Moneybookers, the order is delivered to the email address used for payment.
6.9.4 - Hivoox assumes no liability if delivery cannot be made due to an error in your email address. In case the email is not correct, Hivoox will inform the customer by telephone as soon as possible.
6.9.5 - All orders paid for by Credit Card, Paypal or Moneybookers are delivered between 2 and 72 hours after payment. Orders paid by bank transfer or made outside office hours are delivered between 24 and 96 hours.
In all cases, orders are delivered as immediately as possible after payment.
6.9.7 - Orders are shipped within 24 to 72 hours by the carrier chosen when ordering, after receipt of full payment. If the customer wishes his order to be delivered by a particular carrier, he must contact Hivoox immediately after payment, to indicate the reference of his order and the desired carrier.
6.9.8 - Shipping costs may vary depending on the product purchased or the carrier chosen.
6.9.9 - Hivoox reserves the right to modify these deadlines, as long as its technical capabilities allow it, without notice.
6.10.1 - Because Hivoox offers virtual services and for obvious reasons, no returns are allowed. In any case, the money paid for the purchase of Hivoox services cannot be refunded.
6.10.2 - In the event that the description page of a product or service states otherwise, the conditions indicated on the page describing the service or product will apply.
But exceptionally, if the equipment purchased on the Site does not work or is technically defective in a way that is impossible to use, the buyer must contact Hivoox within 7 days to request a repair or return of the product.
6.11.2 - The customer is entitled to receive services under the terms and conditions stipulated in these General Conditions of Hivoox.
6.11.3 - In the event of changes to the services decided unilaterally by Hivoox, the customer will be entitled to terminate the contract by observing the notice rules provided for in the General Conditions of Hivoox, no penalty applies applied.
6.12.1 - The customer agrees to pay the fees for the provision of Hivoox services on the terms and conditions published in the Site.
6.12.2 - The customer undertakes to use the Hivoox Services in accordance with the law, morals, generally accepted principles of morality and public order and refrains from using the Hivoox Services for illegal purposes, prohibited in these General Terms and Conditions of Hivoox, prejudicial to the general rights, interests of third parties and Hivoox. In such cases, Hivoox may suspend, cancel, or terminate the provision of the Services and claim damages.
6.12.3 - The services are provided for the exclusive use of the customer, under no circumstances, without written authorization from Hivoox, can the customer:
a) Move, transfer, assign, sublicense, sell or make any other provision of the Hivoox Services, whether for free or for profit.
6.12.4 - The customer is solely responsible for the consequences that may arise from these actions and the safeguarding of the services provided and should take appropriate security measures to protect against unauthorized access.
6.12.5 - The customer undertakes to diligently use passwords and user identifiers and to keep them secret.
6.12.6 - In all cases, the customer is responsible for the costs relating to the use of the Hivoox Services by a third party who uses his access codes.
6.12.7 - The customer can modify the passwords at any time, in accordance with the restrictions imposed by Hivoox.
6.13.2 - Hivoox is entitled to receive from the customer the price for the provision of the services.
6.13.4 - Hivoox may terminate or suspend the provision of services to the customer who does not comply with the provisions of the Site and the General Conditions of Hivoox.
6.13.5 - Hivoox may modify the conditions of the services, modify, and revise the prices of the services throughout the duration of the contract.
6.13.6 - Hivoox reserves the right to modify its services and the access codes provided to the customer for monitoring his Hivoox account for technical reasons. Hivoox also reserves the right to suspend all or part of the service due to technical changes without notice.
6.14.1 - Hivoox is not liable for damages that the customer may suffer in the event of the theft of user identifiers and passwords assigned to the customer by Hivoox for the provision of services or negligent or irregular use by the customer of his username and passwords. Any equipment or software sold on the Site is the pure and simple responsibility of its designers and manufacturer.
6.14.2 - Hivoox is not responsible for the customer's computer equipment or hardware changes that may occur in the normal operation of the Hivoox services, as well as the various components, equipment and devices purchased by the customer for the provision of Services.
6.14.3 - Hivoox does not guarantee the availability of services in the event that the customer's computer hardware or software prevents its normal operation.
6.14.4 - Hivoox ensures the confidentiality of its customers' passwords.
6.15.1 - Hivoox will be liable for the lack of availability of Hivoox services, only if the cause of the unavailability is directly attributable to HIVOOX, only and exclusively if the supply of the service is interrupted for a period exceeding forty-eight (48) hours or continues within the same month, calculated in accordance with the provisions of this clause.
In this case, HIVOOX will be obliged to reimburse the customer the amount corresponding to the part of the monthly fee for the services, for the effective duration of the interruption of more than forty-eight (48) hours.
This is the only compensation that HIVOOX must satisfy to the customer for damages of any nature that he may have suffered from a lack of availability of the service, without prejudice to any other imposed by the legal system.
a) - Interruption of services following network maintenance operations.
b) - The unavailability caused by the use by the customer of equipment or software not compatible with the Hivoox services.
c) - Breakdowns in the computer network or internet not belonging to HIVOOX.
d) - The interruption of the service due to the unavailability of high-speed internet, the basis necessary for the use of the services.
e) - Interruption of service due to improper use of the services, caused by very poor internet quality.
f) - The interruption of the service due to the use of other services requiring the sharing of the broadband internet connection.
g) - Interruption of service due to power supply problems for the equipment and devices used by the customer for the services.
6.16.1 - The Service may also be interrupted by other causes constituting a fortuitous event or force majeure.
6.16.2 - If the unavailability of services is caused by network maintenance operations, HIVOOX informs the customer of the dates of these operations, when technically possible and within a reasonable time.
6.16.3 - The unavailability of services must be counted from the date of receipt of the incident indicated by the customer until the moment when the incident is resolved, and the service restored.
Since the provision of the services is carried out on the broadband internet connection, a malfunction of the latter would seriously affect the quality of the services. In these circumstances HIVOOX cannot guarantee the proper functioning of the service.
8.1 - HIVOOX will do everything possible and legally required to guarantee the confidentiality and security of VoIP communications through its network.
8.2 - HIVOOX declines all liability which may arise from the use or publicity of telephone conversations and in general, acts or omissions which are not attributable to it, and which could violate the secrecy of telephone communications.
9.1 - All notices of modifications and communications from HIVOOX to the customer will be made by e-mail that the customer has provided to HIVOOX.
9.2 - HIVOOX may also report incidents related to the services by posting on the Site, when this information is general for all customers.
9.3 - For these purposes, the customer acknowledges that all the information provided by him is true and accurate and undertakes to notify HIVOOX of any change of address, data and all types of information necessary for the management and maintenance of the contractual relationship between HIVOOX and the customer. The customer is responsible for the accuracy of his data.
10.1 - This contract will come into force upon registration on the Site. The invoicing of the service will be done on the date of activation of the service, when the customer will receive by email the access codes allowing the use of the services.
10.2 - The contract is valid for an initial period of 30 (thirty) days. After this initial period, this contract will remain in force and renewed by tacit agreement, if one of the two parties has not expressed its intention to terminate the contract.
10.3 - The customer may request the termination of the services at any time by sending an email to HIVOOX 5 days in advance.
10.4 - In the event of non-use of the IP line service for a period of 3 (three) months, HIVOOX will terminate the service outright and the customer may lose the balance existing at the time of termination, without cannot claim any damages.
11.1 - This contract may be terminated at the request of either party for the general reasons authorized by law, provided by these Conditions and specifically, for the following:
a) - By the will of the customer, sent an email to HIVOOX, five (5) days in advance.
b) - For the cessation of HIVOOX's provision of services, subject to notice to the CLIENT of fifteen (15) days in advance of the date scheduled for this cessation.
11.2 - In the event of a breach of the obligations of the other party, provided that this breach has not been corrected within a maximum period of seven (7) days following the written request of the other party, unless this breach is considered irremediable or makes it impossible for the applicant to comply with this contract, in which case the decision may be immediate. This is in any case without prejudice to any claims for damages.
12.1.1 - The seller cannot offer direct payments to buyers using payment systems outside the Hivoox Marketplace.
12.1.2 - The seller agrees to manage all communications with the buyer exclusively through the messaging system of the Hivoox marketplace.
12.1.3 - The seller must not accept any contact with the buyer outside the channels established by Hivoox.
12.1.4 - In the event of non-compliance with the basic rules for the seller, Hivoox may decide to suspend or close the account of the seller or the buyer on the site at its sole discretion.
12.2.1 - The buyer cannot offer direct payments to sellers using payment systems outside the Hivoox Marketplace.
12.2.2 - The seller agrees to manage all communications with the buyer exclusively through the messaging system of the Hivoox marketplace.
12.2.3 - The buyer must not accept any contact with the seller outside the channels established by Hivoox.
12.2.4 - In the event of non-compliance with the basic rules for the buyer, Hivoox may decide to suspend or close the account of the seller or the buyer on the site at its sole discretion.
12.3.1 - If the seller or the buyer has been asked to use another method of payment than that indicated on Hivoox, he is asked to immediately inform Hivoox customer service via the contact button available on the site.
12.3.2 - To protect the privacy of our users, user identities are kept anonymous. It is prohibited to request or provide email addresses, Skype usernames, WhatsApp, Messenger, Telegram, telephone numbers or any other personal information to communicate outside of Hivoox in order to circumvent or abuse the system put in place by Hivoox in the marketplace.
12.3.3 - Any necessary exchange of personal information required to continue a service can be exchanged on the seller's profile page and the site's messaging systems.
12.3.4 - Hivoox does not protect users who interact outside the Hivoox marketplace. All exchanges of information and files must be carried out exclusively on the Hivoox site.
12.3.5 - Rude, abusive, inappropriate, or violent messages will not be tolerated and may lead to account suspension/deletion.
12.4.1 - After each purchase, the buyer can leave comments on the quality of the service purchased. Ratings demonstrate the buyer's overall experience with sellers and their services.
12.4.2 - Buyers are encouraged to communicate to the Seller any concerns encountered during their active order in relation to the service provided by the Seller.
12.4.3 - Feedback ratings will not be removed unless there are clear breaches of our terms and conditions.
12.4.5 - To prevent misuse of our feedback system, all feedback must come from legitimate buyers executed exclusively through the Hivoox platform by our users.
12.6 - For each sale of products on the site, the seller will pay the following commissions:
Telephone Numbers: 15%
SMS number: 15%
Other Telephone Services: 10%
All Materials And Accessories: 5%
Used Equipment: 5%
Registered address and virtual office: 10%
Local contact: 10%
Other Business Universe Services: 10%
All Outsourcing Services And More: 15%
All Marketing And Web services: 10%
Website creation: 10%
Modules for CMS: 10%
Server rental, hosting and domain names: 10%
Documents And Others: 10%
IT Support & Security: 10%
Business And Services: 10%
Other products or services: 10%
13.1 - These general conditions apply to the sale and purchase of physical products and digital products (digital product) on the Site and govern the use of the Marketplace and all associated services by users.
13.2 - By using our Marketplace, you accept these terms and conditions in full. If you do not agree to these Terms and Conditions or any part of these Terms and Conditions, then you must not use our Marketplace.
13.3 - If you use our Marketplace in the context of a business or any other commercial project, by doing so you:
13.3.1 - confirm that you have obtained the necessary authorization to accept these terms and conditions;
13.3.2 - you and the person, company or other legal entity operating such business or business venture agree to abide by these terms and conditions;
13.3.3 - agree that the term "you", as used in these terms and conditions, refers to both the individual user and the relevant person, company or legal entity, unless the context requires let it be otherwise.
13.4.1 - our Site provides an online location and transaction facilitation for sellers to list and sell their products on our Site, and for buyers to be able to purchase the products offered by sellers;
13.4.2 - we offer our own products on the Site and that these products are clearly identifiable by the buyer in each product page. We are fully responsible for our products sold on the Site.
13.4.3 - we are not responsible for products offered on our Site by third party sellers.
13.5 - Subject to these general terms and conditions, the seller's commercial conditions govern the contract of sale and purchase between the buyer and the seller. Notwithstanding the foregoing, the following provisions shall be incorporated into the contract of sale and purchase between Buyer and Seller:
13.5.1 - the price of any product will be that indicated in the list and description of the product or service concerned;
13.5.2 - the price of any Product must include all taxes and comply with applicable laws in force in the Seller's country.
13.5.3 - delivery costs and all other costs and charges will only be borne by the buyer if this is clearly indicated in the description of the products concerned.
13.5.4 - The delivery of digital products can be made electronically (by email);
13.5.5 - the products must be of adequate and satisfactory quality, suitable and safe for any use specified in the description of the products made available to the buyer by the seller.
13.5.6 - For physical products sold, the seller warrants that it has the right to supply such products in accordance with these terms and conditions and that such products are not subject to any third-party rights or restrictions or prohibitions, including with regard to concerns intellectual property rights, criminal proceedings, insolvency or tax.
13.5.7 - For digital products the seller guarantees that he has the right to supply the digital products to the buyer.
13.5.8 - The seller guarantees that, when a product sold is accompanied by special conditions of use or other constraint, it will provide detailed information on the conditions of the product, any applicable guarantee, and any other conditions necessary to inform the buyer on the product and its use.
14.1 - All orders are paid by Bank Transfer, Credit Card, Paypal, or Skrill. All the payment methods indicated are available in the marketplace to allow the buyer to pay for his order. The buyer can choose the desired method of payment for each order.
15.1 - The seller undertakes to ship orders within 24 to 72 hours by the carrier chosen when ordering, after receipt of payment. If the buyer wishes his order to be delivered by a particular carrier, he must contact the seller immediately after payment, to indicate the reference of his order and the desired carrier.
15.2 - Shipping costs may vary depending on the product purchased or the carrier chosen.
15.3 - The seller sets the transport prices for the products he sells on the marketplace and has the right to modify the delivery times without notice. However, the seller cannot change the shipping costs for orders already paid.
15.4 - The seller undertakes to deliver the digital products to the buyer by email (electronic mail) or other electronic means, within the deadlines indicated on the page of the product concerned.
16.1 - The seller and the buyer agree to submit to these return policies without any reservations.
16.2 - The buyer has the right to withdraw in accordance with the law, and request the reimbursement of any order within 7 days of its purchase. In this case, he will bear the cost of returning the product to be returned.
16.3 - When an order is not delivered, the buyer has the right to request the cancellation of the order and the reimbursement of the amount paid.
16.4 - When a buyer receives an order that does not conform to the product ordered, he can use his right of withdrawal to cancel the order and request a refund.
16.5 - When there is a refund request in accordance with these general conditions, the seller must proceed with the refund within a period equal to or less than 10 working days.
16.6 - Each seller has the right to indicate the conditions for order cancellation, return and refund, on the page of the product he is selling. In this case, only the conditions published on the product page will be taken into account when selling the product.
16.7 - Hivoox will not reimburse any buyer for purchases made in a seller's shop on the Hivoox marketplace.
17.1 - When there is a conflict between the seller and the buyer, caused by the delivery of a product that does not correspond to the photo, description or characteristics of the product as indicated on the marketplace, the buyer must solve this problem exclusively with the seller, in accordance with these general conditions.
17.2 - When there is a dispute between the seller and the buyer caused by the non-delivery of a product, the buyer can open a dispute ticket on the site for help.
17.3 - The seller must accompany his request with his order number so that the Hivoox team can check with the seller.
17.4 - The Hivoox team will contact the seller, who will have to prove delivery of the ordered product. Otherwise, the amount paid by the buyer will be deducted from the seller's Hivoox credit account pending resolution of the problem by the seller. When the seller's account has a positive balance, the amount will be refunded to the buyer. Reimbursement will only be possible if the seller recharges his Hivoox credit account or makes new sales.
17.5 - In the event of a dispute between the seller and the buyer about a digital product, the amount paid by the buyer for a digital product will be retained in the seller's account, until confirmation sending the purchased product. In the event of non-delivery, the transaction is purely and simply canceled and the amount paid by the buyer is refunded without further conditions.
17.6 - In order to protect buyers, Hivoox will do its best to verify the credibility of the seller offering the product on the marketplace.
17.7 - Hivoox may decide at its sole discretion to block the amount of a transaction, pending delivery of the product ordered, if this presents a risk of non-delivery or conflict between the seller and the buyer.
17.8 - Hivoox cannot under any circumstances be held responsible for the non-delivery of a product purchased on the site.
18.1 - These general conditions apply to the sale and purchase of services on the Site and govern the use of the Marketplace and all associated services by users.
18.2 - By using our Marketplace, you accept these terms and conditions in full. If you do not agree to these Terms and Conditions or any part of these Terms and Conditions, then you must not use our Marketplace.
18.3 - Sellers create and publish Services on the Site to allow Buyers to purchase their Services.
18.3 - Sellers can also offer personalized offers to buyers in addition to the services published.
18.4 - The amount of the sale is credited to the seller's Hivoox credit account pending confirmation of delivery and acceptance by the buyer of the service provided. Once this step is completed, the seller can withdraw the amount of his sale via Paypal or bank transfer.
18.5 - Sellers can promote their services or their Hivoox pages via social media platforms without any problem.
18.6 - The credibility of the seller is calculated on the basis of the opinions of buyers on its services and the analysis of delivery and quality made by members of the Hivoox team.
18.7 - High ratings and positive reviews allow sellers to have the confidence of our system and our team, which allows the seller to be better placed in the marketplace.
18.8 - When a seller has very low ratings, they lose the trust of our system, our team and the sellers, and risk being suspended or removed from the Marketplace.
18.9 - For security reasons, Hivoox may temporarily disable a Seller's ability to withdraw revenue to prevent any fraudulent or illicit activity. This may be the result of security issues, inappropriate behavior reported by other users, or multiple Hivoox accounts being linked to one withdrawal account.
18.10 - Sellers are allowed to publish as many services as they wish in the Marketplace, provided that these meet the needs of customers and that the seller is able to provide the indicated service to buyers.
18.11 - Services created on Hivoox are user-generated content.
Services and/or Users may be terminated by Hivoox from the Marketplace, upon breach of these Terms and Conditions, which may include (but is not limited to) the following breaches and/or:
Illegal or Fraudulent Services.
Third Party Infringement.
Services intended for adults, pornographic, inappropriate/obscene.
Intentional Copies of the Services.
Services that do not conform to the categories offered on the Marketplace.
Spam, nonsense, or violent or deceptive services.
Misleading Services for Buyers or Others.
Very poor-quality service.
Promoting his Hivoox page through illegal activities.
Do marketing that negatively affects our image and our relationships with our users or partners.
18.11 - Services removed for the violations mentioned above may result in the suspension of the seller's account.
18.12 - Services removed for violation cannot be restored or modified.
18.13 - Services may be removed from our search function due to poor performance and/or user misconduct.
18.14 - The Services may include pre-approved website URLs contained in the Service description area. Services containing websites promoting content that violates Hivoox's Terms and Conditions will be removed.
18.15 – The description of the services must correspond to the service offered. The seller must provide the same quality of service as indicated in the description of the service.
18.16 - Recurring deliveries that do not correspond to the quality described in the service page, may result in the loss of seller status or the permanent deactivation of the seller's account.
18.17 - Descriptions on the Seller's page that undermine or circumvent these Terms and Conditions are prohibited.
18.18 - Hivoox reserves the right not to publish a service deemed not to comply with these general conditions.
18.19 - All services related to IP telephony and its services such as incoming or outgoing telephone calls must be subject to special authorization from Hivoox. Hivoox reserves the right not to publish the IP telephony services on the marketplace.
19.1 - The seller may create and sell recurring services in the form of subscriptions to buyers. During the term of the service subscription, the seller will deliver the service to the buyer on a recurring basis, as agreed between the seller and the buyer.
19.1 - The buyer can cancel the subscription by simply sending a message to the seller with his request for termination.
19.2 - Sellers can cancel the subscription at any time.
19.3 - If the seller publishes the subscription conditions on the page of the service for sale, only these conditions must be considered by the buyer when subscribing to the service.
20.1 - The payment system for sellers on our marketplace operates as a security account.
1- The seller publishes a service.
2- The buyer pays for this service.
3- The amount paid remains blocked on the seller's Hivoox credit account.
4- The seller delivers the service.
5- The buyer confirms receipt.
6- The seller is paid.
20.2 - When the buyer makes a purchase, he receives an order confirmation email.
20.3 - The seller must then provide the service to the buyer and mark his order as delivered by notifying the buyer via the order confirmation button, available on the seller's dashboard.
20.4 - Once the order is marked as completed, the buyer has 3 days to make a complaint and obtain corrections or another agreement with the seller. After this time, the seller may Confirm the order delivery and withdraw payment.
21.1 - When a buyer orders a service, the seller is notified by e-mail as well as notifications on the site when logged into the account.
21.2 - The seller is required to respect the delivery time specified on the service page. Failure to do so may result in the buyer canceling the order and requesting a refund. Such a scenario is clearly harmful for the seller, since it will reduce his credibility with buyers, but also with the Hivoox team.
22.1 - We encourage our buyers and sellers to try to resolve disputes between them. If for some reason this fails, they can open a support ticket providing the necessary evidence, to get help from Hivoox.
23.1 - HIVOOX owns all the industrial and intellectual property rights of the Site and its content, with the exception of the rights that are not held by HIVOOX and belong to their respective owners, and as such are recognized by the Site.
23.2 - All names of manufacturers, products, companies, brands and logos appearing on the Site belong to their respective owners, whether or not they have the trademark symbol
23.3 - Hivoox reserves the right to use all the services published on the site for Hivoox marketing and promotion purposes.
24.1 - For the protection of personal data, HIVOOX informs the user that the personal data necessary following the application of contracts, transactions, and / or contract for services, will be integrated into a file created under the responsibility of HIVOOX, and authorizes the company to process this data.
24.2 - The collection and processing are aimed at the purpose of maintaining the contractual relationship between the parties, the management, administration, supply, extension and improvement of the services, their suitability to tastes and preferences of users, design of services, the provision of technical, operational, or commercial information on the products and services offered on the site, now and in the future.
24.3 - The user can exercise the rights of access, rectification, and deletion of data as they are from the Company's Site or by sending a letter to Hivoox, whose address is:
HIVOOX TELECOM LLC
607 Deemer PL Suite 210,
United States of America
24.4 - The user accepts that HIVOOX sends its corporate communications, advertising and promotion by e-mail, fax or any other equivalent medium and that the user's data will be used to carry out these communications. However, it is important to note that the user can revoke the consent, in each commercial communication or advertisement that he receives, or at any time by notifying the company in the form that is available on the Site.
25.1 - The contract between HIVOOX and the users of the site, will be opposable at the time of acceptance of the general conditions, including the acceptance of the Conditions of use. Acceptance of the contract is held by the Site itself or, where appropriate, by exchange of e-mails or other means of electronic communication.
25.2 - The parties expressly agree that this contract will come into force from the moment the user has used the site to post, sell, or buy services, in accordance with the conditions indicated on the Site.
26.1 - These conditions replace all previous agreements, understandings and commitments between the parties and constitute the entire agreement between HIVOOX and the user. If any provision of this contract is declared invalid or null and void, it retains the rest of the clauses between the parties.
For the judicial resolution of any dispute arising out of the interpretation and/or performance of the contract, the parties waive any other general or special jurisdiction which may apply and will submit to the courts of the state of Delaware in the States United.
The user understands and accepts the conditions described above:
I have read and accept the terms of the contract.