Our telephone call management solution dedicated to Hotels in Taiwan is a service that allows Hotels, Guesthouses, Aparthotel, Pensions, and other accommodation establishments in Taiwan to quickly have a telephone infrastructure managed by reception, making it possible to manage incoming and outgoing telephone calls in Taiwan and abroad, but also to bill these calls to customers.
With this Solution for Hotel in Taiwan your customers will be able to make telephone calls in Taiwan and abroad from their room in total independence and you manage these calls from your web interface which will allow you to follow the customer's consumption, see or print the details. calls from each room as well as the amount charged to each customer.
Our technology with this Solution for Hotel in Taiwan, allows the manager of the hotel in Taiwan to add a margin on each call and make an additional profit with the phone calls.
To use this service, rooms in Taiwan must be equipped with Ethernet ports and the establishment must have quality internet coverage. We will deliver preconfigured IP phones in Taiwan, and it will suffice to plug them into the Ethernet of each room in Taiwan. The service does not require any special technical knowledge, but you can choose to have us do the installation for you in Taiwan.
The solution does not include a phone number, but we can integrate it with your existing phone number in Taiwan or add phone numbers that you have with Hivoox. You can add telephone numbers from several countries to this solution, which you already have or wish to subscribe to with Hivoox.
Features of Solution for Hotel in Taiwan
Flexible configuration (regardless of the number of rooms in Taiwan).
Multilingual and multicurrency user interface.
Allows the customer to be billed in their preferred currency.
You can use the system in prepaid and postpaid mode.
Call tracking including calls in progress.
See in real time the number called by the customer, the time and cost of the call.
Possibility to block or unblock a room or group of rooms.
Web calculator showing time, minutes called and price to pay.
Online modification of the rates to be billed to the customer.
Indication of funds available online.
Online monitoring of Internet connection conditions.
Indication of the reason for unsuccessful calls.
Hardware / software requirements
Macromedia Flash Player plug-in installed.
Internet to connect to the WEB interface.
Internet and Ethernet port in each room.
IP phone in each room, connected to the Ethernet port.
Spreadsheet (OpenOffice Calc or MS Excel) for efficient tariff processing.
Advantages of the Solution for Hotel in Taiwan
Solution for management and billing of calls in Taiwan.
Excellent calling rates to Taiwan and other countries.
Billing of calls per room in Taiwan.
Management of incoming calls with multiple numbers.
Account statement per room.
Possibility to add a markup on the price of the minutes.
No need for technical knowledge for installation.
Web portal for follow-up and management of calls.
Direct routing with the best operators around the world.
Outgoing long distance and international calls are permitted.
High level of security.
Special conditions of the Solution Hotel in Taiwan
By purchasing this service, the customer declares to have read and understood the content of this page. The Solution Hotel in Taiwan can be used in any type of establishment in Taiwan, needing to bill its customers for telephone calls.
Hivoox is committed to providing quality service to the establishment in Taiwan. The customer understands that calls made from his establishment in Taiwan will be billed per minute according to the rates in effect at Hivoox or the package purchased on the site. The customer will be able to bill their customers and add a markup to the cost of minutes for telephone calls.
The minutes to make calls to Taiwan or to the international destinations will be paid on a prepaid or postpaid basis, depending on your agreement with Hivoox. To activate the Post-Paid service, the customer must contact Hivoox via the ticket and request the conditions for this option as well as its activation.
This service is not a subscription and has no monthly cost. However, any account that is inactive for a period equal to or greater than 6 months will be deleted from our system without notice. In the event of the closure of an account, the customer will lose the available balance in his account at the time of closure.