If you want to use our calling services, virtual telephone switchboard, sms or fax by email, we can make the portability of your Kenya number. Losing the usual phone number is a big obstacle for those who decide to change from a telephone provider to another one, as the numbering change involves the automatic loss of clients and contacts. Our porting service allows you to keep your Kenya phone number, so you can continue to receive calls from your contacts without any problem.
How does it work?
The portability of a phone number to Hivoox may take 7 to 15 business days, in some cases, this may take up to 21 days. During this period, you will still receive your calls as usual in your current line. Once the porting of your Kenya phone number has been processed, you’ll receive calls in your computer, smartphone, tablet, IP phone, ATA or PBX but you can also forward calls to this number to your landline or mobile phone. In this case, each forwarded call will be charged at the rates in effect at Hivoox.
Portability of the Kenya phone number
Use your Kenya phone number with our services.
Portability of numbers between 7 and 14 days.
You can change countries and keep your current phone number.
No interruption of service during the portability period.
Ideal to travel with your number without having to pay the roaming fees.
Receiving calls over the Internet or forwarding to another number.
Allows you to receive 2 calls at the same time (more calls contact us).
Key features of Kenya phone number
Allows Identify callers before you answer (Caller ID).
Voip line with customizable voicemail.
Call forwarding based on time.
Compatible with iOS, Android and Windows, by internet ADSL, WiFi, 3G or 4G.
Requires internet with a minimum of 256 kbps upload and download.
Compatible with IP phones and sip adapters.
Supports audio codecs G729, G711a and G711u.
Web interface to manage your phone line.
Call log (calls made and received).
No term commitment or contracts.
Music for calls on hold…
Conditions for the portability of the Kenya phone number
1- Documents required for the portability of the Kenya phone number:
1.1- Complete and send by email the form received after placing an order.
1.2- Copy of your CNI or Passport. If it is a company, please add copy of business registration.
1.3- Copy your last invoice with the current service provider.
The invoice must include the Kenya phone number you wish porting.
1.4- We reserve the right to ask you for additional information if necessary.
2- After portability, the monthly cost of the service is equal to the cost of the Kenya virtual number on our website. Each user is responsible for verifying this cost before asking for the portability of its Kenya phone number. By requesting the portability of its Kenya phone number, the customer subscribes the Kenya virtual number to receive calls by Internet. To receive calls, the customer must have a sip device (PC, Smartphone, tablet, IP Phone, IP PBX etc.) connected to ADSL, WiFi, 3G, 4G etc. The customer can also receive calls on his fixed or mobile phone, with the forwarding function. In this case, each call returned will be billed according to the rates in effect at Hivoox.
3-Unsubscribe and refund
3.1-The Kenya virtual number is valid for 30 days and automatically renews each month on the same date. If you see high on 05, your next billing would be 05 the following month. To unsubscribe, simply send us an email and request to cancel the service. Note that you must request the closure of your account, prior to the billing date and have no outstanding bill.