This tag groups together articles, questions, and answers that you can ask yourself, whether you are a call center operator or a company looking to recruit a call center operator via our website. Do not hesitate to ask us your questions or submit articles.
Holder of a BTS in commercial management, collaborates in Freelance with Hivoox since 2017. I answer calls in French for companies from all over the world.
I love reading, music and...
Generally, Agents available in a category wish to work exclusively in the chosen category.
When you subscribe to the service of a telecommuter on our website, you choose an agent in a given category. This agent is trained to work effectively in the chosen category. It is therefore not possible...
All the profiles that offer the reception of calls in our web are professionals with years of experience in the reception and the calls process. Order processing is a task that most receptionists can do without too many problems. We recommend that you read thedescription page of the desired agent, to...
Yes, your receptionist can give information about products or services to your clients. In this case you must train your telephone receptionist. We take care of assigning you a receptionist, for the tasks and you decide how he must work so that it can respond to your needs...
Yes, the received calls can be transferred to your mobile phone number. The processing of calls depends exclusively on your instructions. Each call transferred to your mobile number will be charged according to our current call rates on the website...
Yes, you can make or answer calls from your home or wherever you want. You should only ensure to offer a quality service to our customers to continue being present on our site and available to our users....
Yes, we offer telesales campaigns for companies of all kinds, in different languages. Visit our "Telemarketers" category and you will find hundreds of telemarketers available for your campaigns. If you are looking for a personalized offer, do not hesitate to contact us...
Yes, most of the telemarketing offers on our site come from associated call centers. We work with call centers in France, Spain, Morocco, Tunisia, Brazil, United States, India, etc. If you are looking for a call center offer, do not hesitate to contact us and describe your needs...
If you wish to cancel your collaboration with a telemarketer for any reason, simply send us an email and request the cancellation of the service. We will pay the telemarketer for the days worked and the remaining balance will remain in your Hivoox account. You can use this amount to buy other services...
If you have subscribed our telesales service and use our voip services to make calls, you can request the recording of calls, so that you can listen to the conversations of your agent and correct possible errors. Through the PBS portal of your account, you can listen to conversations, check work schedules...
