Hivoox provides a transparent and secure marketplace designed for businesses, entrepreneurs, service providers, software companies, telecom operators, distributors, and professional sellers worldwide.

This page explains how seller commissions are calculated, how earnings are generated, how withdrawals are processed, and which specific rules apply to subscription-based services, telecom services, digital products, and physical goods.

By selling on Hivoox, you agree to comply with the marketplace’s payment, compliance, and seller verification requirements.

1. Seller Plans and Commission Rates

The commission applied to each completed order depends on the seller membership plan selected. Lower commission rates are available through premium seller plans.

Starter Plan

Free Membership

Commission Rate: 15%

Provides full access to the Hivoox marketplace, allowing sellers to publish products and services, manage orders, communicate with customers, and sell internationally.

Verified Plan

Annual Membership: $195

Commission Rate: 10%

Includes all Starter features with a reduced commission rate, seller verification benefits, enhanced marketplace credibility, and additional business management tools.

Professional Plan

Annual Membership: $350

Commission Rate: 7%

Includes all Verified features with an even lower commission rate, advanced promotional tools, increased visibility opportunities, automatic withdrawals, and additional management features.

Enterprise Plan

Annual Membership: $750

Commission Rate: 5%

Includes all Professional features with the lowest commission rate available on the marketplace, premium business visibility, direct contact display options, dedicated support, and advanced promotional capabilities.

2. How Earnings Are Calculated

Seller earnings are calculated using a simple formula:

Order Value − Marketplace Commission = Seller Earnings

Examples:

  • A $100 sale with a 10% commission generates $90 in seller earnings.
  • A $500 sale with a 5% commission generates $475 in seller earnings.
  • A $1,000 sale with a 15% commission generates $850 in seller earnings.

Your earnings become visible in your Seller Dashboard once the order has been confirmed and accepted by the marketplace.

3. Available Withdrawal Methods

Hivoox currently supports the following withdrawal methods:

  • Bank Transfer – International transfers through IBAN, SWIFT, or local banking networks.
  • PayPal – Withdraw earnings directly to your verified PayPal account.

Sellers are responsible for ensuring that their payment details remain accurate and up to date.

4. Withdrawal Schedule

To protect buyers, reduce fraud risks, and manage disputes efficiently, all seller earnings are subject to a security holding period.

Security Holding Period:

All payments received from customers are subject to a standard 15-day holding period before becoming eligible for withdrawal. However, certain verified businesses, enterprise sellers, strategic partners, and highly trusted sellers may qualify for reduced holding periods or immediate withdrawals based on individual agreements and approval by Hivoox. Eligibility is determined according to factors such as verification status, transaction history, business profile, seller performance, compliance requirements, and risk assessment.

This policy applies to all seller plans and all payment methods.

Manual Withdrawals

Eligible sellers may request a withdrawal once their available balance exceeds the minimum withdrawal threshold.

Automatic Withdrawals

Where available under the seller plan, withdrawals may be processed automatically according to the marketplace payout schedule.

5. Withdrawal Processing Times

  • PayPal: Usually instant to 24 hours.
  • Bank Transfer: Typically 2 to 7 business days depending on the destination country and banking network.

Additional delays may occur due to banking compliance checks, payment provider reviews, or public holidays.

6. Minimum Withdrawal Amounts

To reduce administrative and transaction costs, minimum withdrawal thresholds apply.

  • PayPal: $10 minimum withdrawal amount.
  • Bank Transfer: $50 minimum withdrawal amount.

Balances below the applicable threshold remain in the seller account until the minimum amount is reached.

7. Supported Currencies

The primary marketplace currency is USD (United States Dollar).

Depending on the selected payout method, sellers may receive payments in currencies supported by PayPal or international banking networks.

Currency conversion fees charged by banks or payment providers remain the responsibility of the seller.

8. Mandatory Seller Verification (KYC)

To comply with international regulations, anti-money laundering requirements, and telecom compliance obligations, seller verification may be required at any time.

Requested documents may include:

  • Government-issued identification
  • Proof of address
  • Company registration certificate
  • Business license
  • VAT registration number
  • Telecommunications licenses where applicable
  • Additional compliance documentation

Failure to provide requested documents may result in payout delays, account restrictions, or temporary suspension.

9. Rules for Subscription-Based Services

Sellers offering recurring or subscription-based services must clearly disclose:

  • Billing frequency
  • Contract duration
  • Renewal conditions
  • Cancellation procedures
  • Upgrade and downgrade policies
  • Refund eligibility

The service must remain fully operational throughout the entire paid subscription period.

Failure to provide the subscribed service may lead to refunds, penalties, account restrictions, or removal from the marketplace.

10. Rules for Telecom and VoIP Services

Additional compliance requirements apply to sellers offering telecom-related products and services, including virtual numbers, toll-free numbers, SIP trunks, hosted PBX solutions, SMS services, VoIP services, and telecom equipment.

Telecom sellers must:

  • Accurately describe service capabilities
  • Clearly state supported countries and coverage
  • Provide realistic activation timelines
  • Respect local telecom regulations
  • Verify customer identity when required
  • Maintain accurate pricing information
  • Disclose service limitations and restrictions

Hivoox reserves the right to request additional documentation for telecom-related products and services at any time.

11. Preventing Payment Delays

To ensure uninterrupted payouts, sellers should:

  • Maintain accurate business information
  • Complete all verification requests promptly
  • Provide clear product and service descriptions
  • Respect delivery deadlines
  • Respond to customer inquiries promptly
  • Maintain a low dispute rate
  • Follow all marketplace policies
  • Comply with applicable telecom, financial, and regulatory requirements

12. Account Restrictions and Suspension

Hivoox may temporarily delay payouts, restrict withdrawals, suspend listings, or suspend seller accounts in cases involving:

  • Fraudulent activity
  • Chargebacks
  • Misleading product descriptions
  • Repeated customer complaints
  • Regulatory violations
  • Telecom compliance breaches
  • Identity verification failures
  • Abuse of marketplace policies

These measures are implemented to protect buyers, sellers, payment partners, and the integrity of the marketplace.

For questions regarding commissions, withdrawals, seller verification, or marketplace compliance, sellers may contact the Hivoox Marketplace Support Team through their Seller Dashboard.

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