Updated on November 3, 2025
Effective as of December 3, 2024

At Hivoox.com (“we,” “our,” “us,” or “the Platform”), we prioritize the protection of your privacy and the security of your personal data.

Hivoox.com is a platform dedicated to businesses and entrepreneurs (“B2B”), designed to facilitate commercial interactions between professional sellers (“Sellers”) and buyers, whether they are companies or individual entrepreneurs (“Buyers”). This Privacy Policy aims to inform you about how we collect, process, and share personal information gathered through our Platform. It encompasses data related to you, as well as information concerning users, visitors, and representatives of companies utilizing the Platform. This policy also applies when accessing our Platform via a mobile device.

1- Entities Responsible for Managing Personal Data

Depending on your geographical location, the entity responsible for managing your personal data is determined as follows:

Users Located in the United States: If you are a registered member of the Platform and reside in the United States, your contract is with Hivoox LLC.
Users Located in the European Union: If you are a registered member of the Platform and reside in a European Union member state, your contract is with Hivoox LLC.

Users Located in the Rest of the World: If you are a registered member of the Platform and reside in a country not mentioned above, your contract is with Hivoox LLC.

2- Collection and Processing of Personal Data

The personal data we collect is processed by the responsible entity based on your location. Each entity complies with applicable local and international laws on data protection. We ensure that all data collected is processed in a transparent and secure manner.

Data Collection
The personal data we collect generally falls into several categories:

Data You Provide Directly:
If you are a Buyer, we will collect the following information: Contact details: name, address, phone number, email address;
Purchase and payment information, including PayPal account data or details necessary for making a bank transfer, as well as your billing and shipping addresses;
Data related to your purchases, such as the products you have purchased and their quantities;
Information regarding complaints or support requests related to the Platform or goods/services acquired through the Platform;
Identification document (e.g., passport) as part of identity verification, if required, particularly for after-sales services.

If you are a Seller (as a business or entrepreneur), we will collect the following data:

Information about the Seller’s activity, including registration number, business permits (if applicable), and tax or similar data;
Data on the products you offer on the Platform;
Financial information, such as your bank account details or other payment methods to receive payments from sales.
If you participate in events or activities organized by Hivoox, we may also collect information such as your username, address, phone number, fax number, and email address.
As a blogger or influencer certified by Hivoox, we may request your contact details and information related to your social media and blog accounts.
If you choose to respond to surveys or market research, additional information may be collected, such as: marital status, nationality, gender, date and/or year of birth, annual income, monthly expenses, and user preferences. You are free to not provide this data, and it will not affect your use of our services.

Data We Collect Automatically:
When you interact with our Platform, whether as a Buyer, Seller, or even a potential user, we automatically collect the following information:

Correspondence exchanged with us, including all verification information you provide during your interactions (e.g., through our customer service, chat, phone, or email);
Data related to activities on the Platform, including product or service details purchased/sold, delivery information, dispute history, and communication between Buyers and Sellers;

Browsing information collected from your device, such as: IP address, device type, browser used, geographical location (country, city), pages visited, number of sessions, and any data on how you interact with our Platform. This information may be collected via cookies or similar technologies, as described in the “COOKIES” section. We may request your consent before collecting this data in certain regions, such as the European Economic Area and the United Kingdom.

Data Collected from Third Parties:
As part of the Platform’s operation, we also receive personal data from third parties:

Social networks: If you sign up on our Platform using a social media account, we receive information from your profile based on the privacy settings defined on the social platform, such as: your username, profile photo, country, and business name (if applicable).

Third-party verification services: We may receive data from third-party services that perform checks related to anti-money laundering, fraud, or compliance with “Know Your Customer” (KYC) regulations. This includes personal and professional information such as your name, email address, and business contact details.
We are committed to collecting personal data only when we have verified that third parties have the legal authorization to share this information with us or are legally obligated to do so.

3- Processing of Personal Data

We collect and use your personal data as part of our services to ensure an optimal experience on our professional marketplace. The purposes of data processing include, but are not limited to:

Account Verification
Performing necessary verifications during the registration of accounts on our platform, including fraud checks, security measures, and compliance with legal obligations (such as “Know Your Customer” regulations) for activating your professional accounts (Sellers, Buyers, or other users).

Eligibility Assessment of Members
Verifying the eligibility of users who wish to join our platform as bloggers, influencers, or any other relevant status for participating in professional commercial exchanges.

Buyer and Seller Account Management
Creation and management of professional accounts, including providing login credentials, as well as setting up accounts dedicated to payments and commercial transactions between marketplace members.

Customer Support and Dispute Management
Providing an effective customer service to respond to your inquiries, handle complaints, and resolve any conflicts or disputes related to transactions made on the platform.

Facilitation of Transactions and Associated Services
Managing commercial transactions, tracking payments, and handling withdrawal requests for sellers. We also facilitate communication between Buyers and Sellers and organize logistical and delivery services.

Assistance with Administrative Formalities
Assisting with customs procedures, if necessary, for international transactions or cross-border commercial exchanges.

Exclusive Benefits for Members
Offering special privileges reserved for professional members, including promotions, discounts on transaction fees, exclusive offers for membership anniversaries, or prices reserved for active users of our platform.

Identity Verification and Transaction Guarantee
Performing identity checks as part of guarantees on products or services purchased via the platform. This verification may also be used to manage after-sales claims or any questions related to the authenticity of products.

Account Security and Fraud Prevention
Continuously monitoring professional account activities to detect potential security risks, including fraud, money laundering, or suspicious activities, and implementing corrective actions to protect users.

Targeted Marketing and Personalized Advertising
Sending marketing content tailored to your interests and behavior on the platform, based on your past interactions with our services. This includes the use of cookies and other technologies to personalize ads and provide you with information that would be useful based on your professional profile.

Research and Continuous Improvement
Conducting analysis and research on the performance and security of our platform. This helps improve the user experience, ensure compliance with security standards, and enhance our services and features.

Professional Contact Suggestions
We may also help you discover other professionals or businesses using our marketplace by suggesting potential partners to grow your business activities.

Other Legal Purposes
We may process your personal data for other purposes, provided these purposes are compatible with the aforementioned objectives and in compliance with applicable local data protection laws and regulations.

As a professional user of our marketplace, you have the right to request additional information about the specific processing of your personal data and its compatibility with other legal purposes.

4- Sharing and Disclosure of Personal Data

To facilitate our services and ensure the proper functioning of our platform, we may share your personal data with the following categories of recipients:

Buyers and Sellers on the Platform: Certain personal information may be shared between Buyers and Sellers to facilitate transactions and communications. As a Buyer, certain Sellers may access your data to process your orders and interact with you. We recommend reviewing the privacy policies of the Sellers to understand how they handle your information.

Partners and Third-Party Service Providers: We collaborate with external companies that assist us in delivering our services. These service providers process your personal data as part of the services we entrust to them, including payment management, hosting, communication, and logistics and storage services.

Members of the Hivoox Group: Entities within the Hivoox group, including their service providers, may process your data to help us manage software tools, messaging systems, and to optimize the services provided to professionals.

Commercial and Marketing Partners: As part of our targeted marketing, we may share your information with our partners to provide you with offers tailored to your interests, subject to your explicit consent. These partners may include platforms such as Google, Facebook, or LinkedIn.

Payment Service Providers: The payment service providers handling payments may collect and process your data according to their own privacy policies. We encourage you to consult these policies to better understand how your information is handled in the context of payments.

Logistics and Delivery Services: We work with companies specializing in delivery management to ensure the receipt of products by Buyers, as well as returns and exchanges of goods.

Customs Agents and Customs Clearance Providers: To facilitate international transactions, including cross-border purchases and sales, certain personal data may be shared with agents responsible for customs clearance.

Risk and Security Professionals: To protect your transactions and assess security risks related to our services, some of your information may be shared with companies specializing in risk management and fraud prevention.

Evaluation and Rating Partners: If you choose to participate in evaluations or leave reviews on the platform, your information may be shared with third parties to conduct these assessments.

Legal Compliance and Protection of Our Rights: We may be required to share your information with public authorities, legal advisors, or regulatory bodies for legal compliance, to protect our interests, or to respond to legal requirements.

Business Transaction: In the event of a merger, acquisition, or sale of all or part of our business, your data may be shared with the potential buyer(s), provided that they adhere to this privacy policy.

Partner and Co-Branded Sites: We have partnerships with third parties to offer products and services that we do not directly market. The information you provide to these partners will be governed by their own privacy policies, and we recommend reviewing these policies before sharing your data with them.

5- Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, in compliance with our legal, contractual obligations, or the legitimate interests of our business. The retention period for data will depend on your use of our platform and the legal obligations we are subject to.

Retention Period: Your data will be retained for as long as you use our platform. For instance, if you are a registered professional, certain data may be retained even after the deactivation or deletion of your account to comply with applicable laws, respond to legal requests, or handle potential business disputes.

Data Deletion: When we no longer need your data for legitimate purposes, we will delete, anonymize, or, if deletion is not feasible (for example, for data retained in backup archives), isolate it from any future processing. The data will be securely stored until it can be permanently deleted.

Legal Archiving: If required by applicable law or in the event of legal proceedings, we may be obligated to retain certain data for a longer period. This may include information related to transactions or actions on the platform, particularly in the context of disputes or regulatory requests.

Data Related to Services or Products: Personal data associated with business transactions will be retained for as long as necessary to process orders or provide services and products related to your professional activity.

Specific Requirements: Depending on your business activity or the applicable local regulations in your industry, longer retention periods may be defined, particularly for risk management or the resolution of business disputes.

We implement appropriate technical and organizational measures to ensure the security of your data during its retention and deletion.

6- Rights Regarding Personal Data

In accordance with applicable data protection laws, you have several rights concerning your personal data. These rights may include, but are not limited to, the right to access your data, the right to correct, delete, or limit its processing, as well as other rights depending on the relevant legislation.

If you have any questions regarding our privacy policy or if you wish to exercise your rights regarding your personal data as a user of our platform, please contact us via email at: DataProtection.Hvx@hivoox.com.

7- Cookies

This section explains the use of cookies and similar technologies (collectively referred to as “cookies”) on our platform. Cookies are used to enhance your online experience by allowing our site to recognize you on each visit. Below is detailed information on what cookies are, why we use them, and how you can control their use.

What is a cookie?

A cookie is a small text file we send to your browser, which is stored on your device (computer or mobile). If you do not disable or delete this cookie, it will remain active every time you use the same browser or device to access our platform. This allows our servers to recognize your visit and gather information about your browsing habits.

Cookies can be of two types:

First-party cookies: These are set by Hivoox, used to improve the functionality of our platform.
Third-party cookies: These are set by external entities, such as advertising partners or social media networks, to provide additional features (e.g., targeted ads or social media sharing).

Cookies can also be classified based on their duration:

Session cookies: These cookies are temporary and are deleted when you close your browser or shut down your device.
Persistent cookies: These cookies remain on your device after closing the browser and are used to recognize your device during your future visits.

Why do we use cookies?

We use both first-party and third-party cookies for various reasons, including:

Ensuring platform functionality: Some cookies are essential for the proper functioning of our site, such as those that allow us to remember products in your shopping cart or authenticate you when logging into your account.
User experience analysis and improvement: Cookies help us analyze how users interact with our platform, which allows us to optimize the user experience.
Targeted advertising and tracking: We use cookies to track visitors’ interests, target ads based on their behavior on our site, and enhance marketing campaigns, including email marketing.

We also use cookies from social media platforms to enable content sharing and the integration of social features. Cookies from sites like Facebook, Twitter, or YouTube are subject to their respective privacy policies, which you can review directly on their platforms.

Cookie Control

You have the option to control the use of cookies. You can configure your browser to block cookies, delete existing cookies, or receive notifications whenever a cookie is sent. However, some cookies are necessary for the functioning of our platform, and disabling them may affect your browsing experience.

Cookies We Use

Essential Cookies
These cookies are vital for the proper functioning of our platform. They ensure secure access and provide an optimal user experience. They cannot be disabled.
Provider: Hivoox.com
Examples of cookies used: ali_apache_id, ali_apache_track, XSRF-TOKEN, JSESSIONID.

Audience Measurement Cookies
These cookies collect anonymous data to analyze and understand how users interact with our platform. This information is essential for improving our services.
Provider: Hivoox.com
Cookies used: _ga, _gat, _utma, _utmb.

Third Parties Involved:
Google Analytics , Privacy Policy:  https://policies.google.com/privacy

Google Analytics – Information on Cookies: https://developers.google.com/analytics/devguides/collecte/analyticsjs/cookie-usage
Cookie Refusal: Follow the instructions in the “How to Control Cookies?” section below.

Personalization/Advertising Cookies
These cookies allow us to personalize ads and make them more relevant. They also limit the repetitive display of the same advertisements.
Provider: Hivoox.com

Third Parties Involved:
Facebook http://www.facebook.com
Twitter http://www.twitter.com
Google http://www.google.com
Cookie Refusal: Follow the instructions in the “How to Control Cookies?” setion below.

Marketing Cookies
These cookies help us deliver targeted marketing campaigns and measure their effectiveness (open rates, clicks, etc.).
Provider: Hivoox.com

Third Parties Involved:
Google http://www.google.com
Facebook http://www.facebook.com
Cookie Refusal: Follow the instructions in the “How to Control Cookies?” section below.

Social Media Cookies
These cookies enable the sharing of content from our platform on social media and may also be used for advertising purposes.
Provider: Hivoox.com

Third Parties Involved:
Facebook http://www.facebook.com
Twitter http://www.twitter.com
Instagram https://www.instagram.com
Pinterest https://www.pinterest.com
Cookie Refusal: Follow the instructions in the “How to Control Cookies?” section below.

How to Control Cookies?
You can manage or refuse cookies by adjusting the settings in your browser:
Google Chrome: Manage cookies in Chrome
Mozilla Firefox: Manage cookies in Firefox
Safari: Manage cookies in Safari
Microsoft Edge: Manage cookies in Edge

For more information, please contact us through our privacy policy page.

8- Do we use other tracking tools besides cookies?

In addition to cookies, our platform may use similar technologies, such as web beacons (also known as “invisible pixels” or “clear GIFs”). These small graphic files, equipped with a unique identifier, are used to detect certain interactions, such as:

Visiting a specific page on our platform.
Opening an email sent by us.

These beacons also allow us to:

Track a user’s movements across different sections of the site.
Synchronize or read cookies.
Know if access to our platform is coming from an external advertisement.
Evaluate the site’s performance and the effectiveness of email marketing campaigns.
Since these tools often rely on cookies, disabling them may limit their functionality.

How to manage your cookie preferences?
You have control over the use of cookies by adjusting the privacy settings on your browser or device. Here are some tips:
Check your browser’s help menu to refuse or accept specific cookies.
Please note that cookie settings on one device or browser are independent of each other.

To disable personalized advertising, you can also visit:

http://www.aboutads.info/choices/
http://www.youronlinechoices.com

Note: Certain essential features of our platform rely on cookies. Disabling them may prevent certain actions, such as logging into your account or saving your preferences.

9- Google Analytics and Your Data

We use Google Analytics, a service provided by Google Inc., to better understand how our platform is used.

9.1. This service collects information such as:
Pages visited.
Consultation hours.
Referring websites directing users to our platform.

This data is sent to Google servers located in the United States. However, we apply an IP anonymization process within the European Union and the European Economic Area. IP addresses are only transmitted without anonymization in rare cases.

9.2. Google uses this information on our behalf to:
Analyze website traffic.
Generate usage reports.
Provide services related to internet use.

9.3. How to opt-out of Google Analytics?
Block cookies through your browser settings.
Install the Google Analytics Opt-out Browser Add-on to prevent data collection on your browser.

9.4. Google reCAPTCHA

To protect this website from spam and abuse, we use Google reCAPTCHA, a service provided by Google LLC.

reCAPTCHA analyzes user behavior (such as mouse movements and interactions) to distinguish humans from automated bots. This analysis takes place automatically in the background.

The use of reCAPTCHA is subject to the Google
[Privacy Policy](https://policies.google.com/privacy) and
[Terms of Service](https://policies.google.com/terms).

By using this site, you consent to the processing of data about you by Google for the purposes described above.

10- Minors

Our Platform is strictly reserved for users aged 18 years or older. We do not market our products or services to minors. If personal data has been submitted by a minor without the consent of their parents or guardians, the latter may request its deletion by contacting DataProtection.Hvx@hivoox.com.

11- Security Measures

We implement technical and organizational safeguards to secure access to our Platform, ensure data accuracy, and protect the information collected. In the event of a data breach, we will inform the affected users and the relevant authorities within the legal timeframes. User accounts registered on our Platform are secured with passwords. We recommend never sharing your login credentials and logging out after each session, especially on shared devices. Although we use advanced security measures, the transmission of data over the Internet can never be completely secure.

12- Changes to the Privacy Policy

This Privacy Policy may be amended to reflect legal, technical, or commercial developments. In the event of an update, we will inform users appropriately, such as by posting a revised version on the Platform.

13- Specific Provisions for the European Economic Area

Data Controller: If you are based in the EEA or the United Kingdom, the data controller is Hivoox LLC, located in the State of Delaware, USA. For any questions, please contact us via DataProtection.Hvx@hivoox.com.
Vendors’ Roles: If you make purchases or interact with vendors via the Platform, these vendors also act as data controllers for the data related to their activities. Please refer to their privacy policy for more information.

Legal Bases for Processing:
We process your personal data only when it is:

Necessary to perform a contract (e.g., providing a service or authenticating you on the Platform);
In compliance with a legal obligation (e.g., accounting obligations or reporting to authorities);
Necessary for legitimate interests (such as Platform security, fraud prevention, or improving our services);
With your consent, where required.

If the data is collected to fulfill legal or contractual obligations, we will specify the consequences of your refusal to provide such data.
For any questions regarding the legal bases applied or for additional information, please contact us at DataProtection.Hvx@hivoox.com.

14- Your Rights

Regardless of your location, you have the following rights concerning your personal data, which you can exercise by contacting us at DataProtection.Hvx@hivoox.com:

Access and Confirmation: You have the right to review your personal data and confirm its processing.
Correction, Anonymization, Blocking, or Deletion: You may request to correct, update, anonymize, block, or delete your personal data.
Objection to Processing: You may object to the processing of your personal data based on our legitimate interests.
Restriction and Portability: In certain cases, you may request to restrict the processing of your data or request its portability.
Opt-out of Marketing Communications: You may opt out of receiving marketing communications, either by using the unsubscribe links in our emails or by contacting us directly.
Withdrawal of Consent: If the processing of your data is based on your consent, you may withdraw it at any time without affecting the legality of prior processing.
Automated Decisions: You may request a human review for decisions made solely by automated processing that may affect you.
Filing a Complaint: You have the right to file a complaint with the data protection authority in your country.

We respond to all requests in accordance with applicable law. If your data changes or contains inaccuracies, please inform us so we can correct it.

15- International Transfers of Personal Data

Your personal data may be processed and stored in various countries, including the United States, France, Belgium, Spain, Morocco, Angola, Brazil, Ivory Coast, depending on your location. These countries may have data protection laws that are different, and possibly less strict, than those of your country.

We take measures to ensure the protection of your data during international transfers, such as:
Standard contractual clauses;
Other mechanisms in compliance with applicable law.
To obtain a copy of the safeguards used, please contact us at DataProtection.Hvx@hivoox.com.

16- Language

In the event of any discrepancy between the English version and any other translation of this Privacy Policy, the English version shall prevail.

17- How to Contact Us

For any questions regarding your rights over your personal data, please use the Contact button on our website.
Data Protection Officer (DPO): Ms. Marta Neves
Email: DataProtection.Hvx@hivoox.com