Updated on: March 25, 2026
Effective Date: December 3, 2024

Thank you for taking the time to carefully review these terms before using our platform to buy or sell products and services.

These Terms of Use set forth the rules governing your access to and use of our websites, mobile applications, and affiliated digital portals, operated by Hivoox and its subsidiaries. This includes mobile-optimized versions, subdomains, and all associated platforms (collectively referred to as the “Sites” or “Hivoox Platforms”).

By using our services, you agree to comply with these terms, which constitute a legally binding agreement between you, as the user (hereinafter referred to as “you,” “your,” or “User”), and Hivoox.com, the contracting entity specified in Section 2.1 (hereinafter referred to as “we,” “our,” or “Hivoox”).

1. Application and Acceptance of the Terms

1.1 Acceptance of the Terms

Your access to and use of the sites, services, software, and products of Hivoox.com, as well as the platforms mentioned in Section 7.1 (collectively referred to as the “Services”), are subject to these Terms and any additional policies and rules published by Hivoox.com. Together, these elements constitute the “Terms.” By accessing or using our Sites or Services, you acknowledge that you accept these Terms in their entirety. If you do not agree, please cease any use of the Sites and Services.

1.2 Eligibility for Access

You may not access the Sites or use the Services if:

(a) You are not of the legal age required to enter into a binding contract with Hivoox.com.
(b) You are prohibited from receiving or using our Services under the laws applicable in your country of residence or the region from which you are accessing the Sites.

1.3 Modifications to the Terms

Hivoox.com reserves the right to update or modify these Terms at any time. The modifications will be posted on our Sites and will take effect immediately. By continuing to use the Sites or Services after the updates are posted, you agree to be bound by the new Terms.

1.4 Translation of the Terms

If a translation of these Terms is provided, it is for informational purposes only. In the event of any discrepancy between the translation and the English version, the English version will prevail in governing your use of the Services.

1.5 Additional Agreements

Certain specific features or services may require the execution of an additional Agreement with Hivoox.com or its subsidiaries. In the event of a conflict between the Terms and an additional Agreement, the terms of the additional Agreement will prevail exclusively for the services concerned.

1.6 Modifications of the Terms

These Terms may only be modified by a written agreement issued by an authorized representative of Hivoox.com. Any unauthorized modification will be considered invalid.

2. Provision of Services

2.1 Contracting Entities

Regardless of your country of residence, you shall exclusively engage with Hivoox LLC, a company incorporated and based in the United States. This applies to all transactions, agreements, and services provided by Hivoox. By using our services, you acknowledge and accept that all contractual obligations, support, and communication are managed directly by Hivoox LLC. Any interactions or legal agreements are governed by the laws of the United States, and you consent to this framework when entering into any business relationship with Hivoox.

2.2 Registration and Access to Services

To use certain features or services, you must register as a member. Hivoox reserves the right to limit access to certain features, reserve them for paid users, or impose specific conditions at its discretion.

2.3 Variability of Services

The available services may vary depending on the country or region. Hivoox does not guarantee that all features or services will be accessible in all geographical areas, nor that their scope will be the same for all users.

2.4 Modifications to Services

Hivoox may, at any time and without notice, modify, suspend, or discontinue any service or feature. However, for paid services, these modifications should not significantly impair their use by paying users.

2.5 Services Provided by Subsidiaries

Certain services or features may be provided by Hivoox subsidiaries or partners.

2.6 Promotional Services

The promotional services offered by Hivoox include, but are not limited to:

Optimized ranking and sponsored listings.
Promotion of users’ activities, brands, or content through platforms, software, or tools under Hivoox’s control (“Hivoox Channels”) or third-party partners (“Third-Party Channels”).
Other promotional services announced from time to time.

3. General Terms for Users

3.1 Compliance with Laws and Regulations

By accessing the Sites or using the Services, you agree to comply with all applicable laws and regulations in your jurisdiction and those governing the services provided.

3.2 Authorized Use of Content

You agree not to:

Copy, reproduce, distribute, or resell the information, texts, images, videos, databases, or any other content available on the Sites (the “Site Content”). Exploit the Site Content for commercial purposes, including for activities that compete with Hivoox.com, or to create databases without prior written authorization. Use robots, automated software, or any other device to systematically collect data from the Sites.

3.3 Privacy Policy

You are required to review the Privacy Policy documents available on the Sites, which explain how your personal data is collected, used, and protected by Hivoox and its subsidiaries.

3.4 Third-Party Content

The Sites may contain links or integrations to third-party platforms. You are encouraged to review their terms of service and privacy policies before accessing them. Hivoox does not control these external platforms and disclaims any responsibility for their content, products, or services.

3.5 Security of Systems

You agree not to attempt to compromise the integrity of Hivoox’s systems or networks or to gain unauthorized access to them.

3.6 Review and Rating System

Any manipulation of Hivoox’s review and rating system is strictly prohibited, including publishing false reviews, using multiple accounts, or asking a third party to post deceptive reviews.

3.7 Rights on User Content

When you post or submit content such as logos, descriptions, trademarks, or other elements on the Sites (the “User Content”), you grant Hivoox and its subsidiaries a worldwide, free, non-exclusive, and transferable license. This license allows Hivoox to use, reproduce, modify, publish, and distribute the User Content for its activities, services, or promotions.

You warrant that:

You hold all necessary rights over the User Content.
This content does not infringe the rights of third parties.
By posting this content, you waive, to the extent permitted by law, any intellectual property rights against Hivoox concerning its use.

3.8 Data Protection

All data protected by privacy laws will be processed in accordance with applicable regulations, and its use will be limited to the purposes specified in the Privacy Policy.

4. Member Accounts

4.1 Registration and Account Management

To access certain Services, the User must register on the Sites, thereby becoming a Member. Each User is allowed to open only one account, unless granted prior written approval by Hivoox.com. Hivoox reserves the right to refuse an application for registration or close an account if it is determined that a User controls multiple accounts or violates these terms of use.

4.2 Account Credentials and Security

Upon registration, each Member receives a unique identifier and chooses a password. This information is personal and confidential. An account may include a messaging system with limited storage space for sending and receiving communications.

4.3 Member Responsibility

The Member is responsible for maintaining the confidentiality of their credentials and password. Any activity performed on the account will be deemed to have been carried out by the Member, whether authorized or not. Sharing or granting access to the account is strictly prohibited, including with other members of the Member’s entity. In case of suspected unauthorized use or security breach, the Member agrees to immediately notify Hivoox.

4.4 Account Usage and Transactions

Any activity performed on the Member’s account, such as posting information, purchasing services, or sending communications, will be considered authorized by the Member. The Member acknowledges responsibility for the consequences of these actions.

4.5 Account Sharing and Consequences

Sharing the account with others or allowing third parties to use it is strictly prohibited, as it may harm Hivoox or other users.

In case of non-compliance, the Member agrees to:
Indemnify Hivoox, its subsidiaries, and its representatives for any damage or loss resulting from such multiple uses (including, but not limited to, loss of profits).
Accept that Hivoox may suspend or terminate the concerned account without being liable for any resulting damages.

5. Member Obligations

5.1 Powers and Responsibility

As a registered User on the Sites, you represent and warrant that:
You have the authority necessary to accept these Terms and fulfill all obligations set forth here.
You use the Sites and Services solely for business purposes.
If you are a legal entity, the address provided during registration must correspond to the principal office of your company. Branches or liaison offices are not considered separate establishments.

5.2 Providing Information

During registration, you must provide complete and accurate information regarding your business, products, or services. You agree to regularly update this information to ensure it remains accurate and up to date.

5.3 Consent for Data Collection

As a Member, you authorize Hivoox to store and use your contact information in its database, and you consent to Hivoox and its partners sharing this information with other Users, in accordance with our Privacy Policy.

5.4 Third-Party Licenses and Permissions

You are responsible for obtaining all necessary licenses and authorizations for any content you provide, post, or display on the Sites. You guarantee that your content does not infringe any intellectual property rights (patents, trademarks, copyrights) or other third-party rights.

5.5 User Content Conditions

By posting information on the Sites, you agree to:

Ensure that your content is truthful, complete, and complies with the law.
Refrain from posting misleading, defamatory, obscene content, or content that incites discrimination.
Adhere to Hivoox’s listing policy and comply with all applicable laws, including those related to advertising and export controls.

5.6 Good Business Practices

You agree to:
Comply with all applicable laws and regulations in the course of your business activities.
Conduct your transactions ethically and in good faith.
Refrain from using the Sites for illegal activities, such as fraud or identity theft.

5.7 Prohibition of Competition

You are not authorized to use your account, Services, or the Sites to engage in activities that are similar to or competitive with Hivoox, such as launching an identical e-commerce marketplace platform.

5.8 Business References

If you provide business references, you guarantee that you have obtained all necessary authorizations to share this information, including the contact details of the referees, and ensure that all provided information is accurate.

5.9 Collaboration with Hivoox

You agree to provide any necessary assistance to Hivoox in investigating potential violations of the Terms or addressing any claims concerning you. You understand that if your behavior causes delays or suspensions in the provision of Services, Hivoox will not be held liable for any losses or damages resulting from these interruptions.

5.10 Responsibility for Content

Hivoox assumes no responsibility for the content posted by Members. You are fully responsible for your posts and interactions with other Users. Hivoox does not control, validate, or guarantee the comments or content generated by Members.

5.11 Compliance with Local Laws

It is your responsibility to ensure that your use of the Services complies with the laws and regulations applicable in your jurisdiction.

5.12 Additional Commitments

As a Member, you agree to:

Comply with laws related to product safety, intellectual property, consumer protection, etc.
Not be under embargo or subject to economic sanctions from any country or international organization.
Ensure that your products and services comply with all applicable local and international standards and regulations.

In the event of non-compliance with these commitments, Hivoox reserves the right to suspend or close your account and take any necessary measures depending on the circumstances.

6. Violations by Members

6.1 Right to Delete or Modify Content

Hivoox.com reserves the right, at its sole discretion, to delete, modify, or reject any User Content that is deemed:

In violation of applicable laws and regulations.
In conflict with these Terms.
Potentially harmful to the reputation of Hivoox or its affiliates.
Prejudicial to other Users or to Hivoox.com itself.
Inappropriate, at Hivoox.com’s discretion.

6.2 Actions in Case of Breach of Terms

If Hivoox.com detects a violation of the Terms by a Member or has valid reasons to believe one has occurred, it may take the appropriate disciplinary actions.

These actions may include, but are not limited to:
Suspension or termination of the Member’s account, along with any associated accounts.
Restrictions on the use of the Services or certain features.
Removal of products or content posted by the Member.
Imposing new limits on content publishing.
Other corrective actions deemed necessary at Hivoox.com’s sole discretion.

6.3 Cases of Violation of Terms

A Member will be considered in violation of the Terms in the following cases:

Third-party claim: If a third party files a complaint regarding non-delivery of products or breach of contractual obligations, or if the delivered products do not match the agreed terms.
Fraudulent use of information: If the Member uses incorrect or fraudulent information to carry out a transaction.
Incorrect information: If Hivoox.com believes that the information provided by the Member is inaccurate, outdated, or misleading.
Financial risk: If the Member’s activity poses a financial risk to Hivoox.com or other Users.

6.4 Collaboration with Authorities

Hivoox.com reserves the right to fully cooperate with relevant authorities to investigate suspected illegal activity, including disclosing Member information when necessary. Such disclosure may include information about the Member’s account, transactions, and activities on the Sites, when required by law.

6.5 Suspension or Termination of Services

Hivoox.com may suspend or terminate a Member’s access to the Services if there is a violation of the Terms, or if Hivoox.com receives information about fraudulent or dishonest behavior. This can be done at Hivoox.com’s discretion without liability for any loss or damage that may result from such suspension or termination.

6.6 Indemnification for Violations

The Member agrees to indemnify Hivoox.com and its affiliates for any violations of the Terms. This includes covering legal fees and other associated costs for defending against claims. Hivoox.com also reserves the right to select its own legal counsel to handle any matters related to this indemnification.

6.7 Responsibility for User Content

Hivoox.com assumes no responsibility for User Content posted on the Sites. The Member remains fully responsible for any content they post, including if fraudulent or illegal content is disseminated. Hivoox.com reserves the right to defend its position in any legal action related to such content, with the Member’s cooperation.

7. Transactions Between Buyers and Sellers

7.1 Provision of Platform

Hivoox.com provides Users with an online platform for exchanging information between buyers and sellers of products and services. However, Hivoox does not represent either the buyer or the seller in any transaction and does not control the products or services offered for sale on the platform. Hivoox is not responsible for the quality, legality, or availability of the products or services, nor for the ability of the parties to complete a transaction.

7.2 Transaction Risks

Users should be aware of the risks of transacting with individuals using false information. While Hivoox takes measures to verify certain user data, particularly those of paid members, online identity verification remains complex, and Hivoox cannot guarantee the accuracy of this information. Users are encouraged to apply their judgment and use additional tools to evaluate other users before engaging in transactions.

7.3 Risks Associated with Transactions

Buyers and sellers agree to assume all risks associated with completing transactions through Hivoox.

These risks include, but are not limited to:
Misrepresentations about products or services.
Fraudulent activity, delivery of non-conforming, defective, or illegal items.
Payment or delivery delays.
Violations of third-party rights, such as copyrights or patents.
All of these risks are collectively referred to as “Transaction Risks.” Hivoox disclaims any liability regarding these risks.

7.4 Responsibility of the Parties

Buyers and sellers are responsible for setting and adhering to the terms and conditions of their transactions, including payment, returns, delivery, warranties, taxes, and other obligations. Hivoox does not intervene in the execution of these terms.

7.5 Obligation to Provide Information

Users agree to provide Hivoox with any necessary information or documents related to their transactions. If a user fails to provide this information, Hivoox reserves the right to suspend or terminate their account without liability for any resulting losses or damages.

7.6 Dispute Resolution

In the event of a dispute between a user and another party in a transaction, the user agrees to indemnify and hold Hivoox harmless for any costs, claims, or damages related to the dispute.

7.7 Refund Policy Reference

Certain services available on the platform may require documents or specific conditions before activation. By placing an order, the User acknowledges that failure to provide the required information may prevent service delivery and may make the order non-refundable, except where otherwise required by applicable law. Full refund conditions are detailed in the Refund Policy available on the website.

8. Limitation of Liability

8.1 Services Provided “As-Is”

To the extent permitted by law, the services offered by Hivoox.com through the Sites are provided “as-is” and without any express or implied warranties. Hivoox.com disclaims all liability regarding warranties of quality, performance, durability, or fitness for a particular purpose of the services, products, or information available on the Sites.

8.2 Disclaimer of Warranties on Information

Hivoox.com does not guarantee the accuracy or validity of the information provided on the Sites. We make no representations regarding the absence of third-party rights violations, including those related to the products or services offered. The information on the Sites may contain errors, and Hivoox.com assumes no responsibility for these errors.

8.3 Document Download

All documents downloaded via the Sites are done so at the sole risk of the User. Hivoox.com shall not be held liable for any damage to the User’s or a third party’s computer system due to such downloads.

8.4 Third-Party Products and Services

Products or services provided by third parties on the Hivoox platform are not guaranteed by Hivoox.com. We disclaim any responsibility for the actions of third parties.

8.5 Indemnification for Violations

Each User agrees to indemnify and hold harmless Hivoox.com from any losses, claims, and legal fees arising from the use or access of the Sites or Services, as well as any violation of these Terms by the User.

8.6 Responsibility for Third-Party Content

Hivoox.com will not be held responsible for content transmitted by third parties through the Sites. Users assume the risks associated with publishing content, including offensive or illegal documents. Hivoox.com may, at its discretion, assume legal defense in the event of a claim, with the User’s cooperation.

8.7 Disclaimer of Liability for Certain Damages

Hivoox.com will not be held liable for any direct, indirect, special, consequential, or punitive damages related to the use of the Sites or Services, including loss of profits, business interruption, or lost data. This includes situations such as errors in information, third-party rights violations, or fraud related to products or services.

8.8 Annual Liability Limitation

Hivoox.com’s total liability is limited to the amount the User has paid for access to the Sites or Services in the relevant calendar year, or the maximum amount permitted by applicable law. Claims must be made within one year from the event that triggered the action.

8.9 Application of Limitations

The liability limitations set forth in these Terms apply to the maximum extent permitted by law, even if Hivoox.com was aware of the risks of such damages.

9. Force Majeure

Hivoox.com shall not be held liable for any loss or damage resulting from the unavailability or failure of services or systems due to the following reasons:

(a) System interruption for maintenance;
(b) Inability to transmit data due to failures in telecommunication equipment or communication terminals;
(c) System failures or events of force majeure, including but not limited to typhoons, earthquakes, tsunamis, floods, power outages, fires, storms, wars, political unrest, strikes, labor shortages, riots, insurrections, civil disturbances, terrorist attacks, explosions, accidents, government actions, judicial decisions, third-party failures;
(d) Suspension or delay in services or system failures due to reasons beyond the reasonable control of Hivoox.com, such as cyberattacks, technical adjustments, communication failures, website updates, third-party issues, or any interruption related to the suspension of business or transportation activities (including but not limited to delays due to government orders).

10. Intellectual Property Rights

10.1 Ownership of Sites and Content

Hivoox.com is the sole owner or legal holder of all rights and interests in the Sites and their Content. These sites and their content include trade secrets and other intellectual property rights protected by copyright laws and other laws worldwide. All titles, rights of ownership, and intellectual property rights related to the Sites and Content remain the property of Hivoox.com, its subsidiaries, or its licensors, as applicable. Any right not expressly granted by these Terms is reserved.

10.2 Trademark Protection

The name “Hivoox” and the associated logos are registered trademarks of Hivoox LLC. It is strictly prohibited to copy, modify, use, or publish these trademarks without prior authorization.

10.3 Involvement of Third Parties

Hivoox.com may engage third-party providers for the management of the Sites and the provision of Services (such as authentication and verification service providers). Users must refrain from using the trademarks, logos, or services of these third parties without prior authorization.

10.4 Ownership of Derivative Works

In accordance with these Terms, all rights, titles, and interests related to derivative works created by Hivoox.com or its subsidiaries, utilizing User Content, remain the property of Hivoox.com. Hivoox.com is free to transfer, license, or assign these rights to its subsidiaries or third parties.

11. Notification

11.1 Notifications to Hivoox.com

All legal notices or requests must be sent in writing and may be delivered in person to Hivoox.com or sent by registered mail to the following addresses:

Hivoox LLC: 30 N Gould St Ste R, Sheridan, Wyoming 82801, United States.

Notifications will be effective upon receipt by Hivoox.com in one of the aforementioned methods.

11.2 Notifications to Users

Notices to a User will be considered valid if sent by mail, registered letter, fax, or email to the last provided address of correspondence from the User to Hivoox.com, or if posted on a publicly accessible part of the Sites.

Notices will be deemed received:
(a) If Hivoox.com can demonstrate that the communication was sent to the User.
(b) Immediately after posting on the Sites.

11.3 Communications by Email

Users agree that notices, contracts, information, and other communications sent via email by Hivoox.com meet any legal requirements that necessitate written communication.

12. General Provisions

12.1 Entire Agreement

Unless otherwise specified in supplementary agreements, these Terms represent the entire agreement between Hivoox.com and the Users regarding the use of the Sites and Services. These Terms replace any prior agreements, oral or written, regarding the same subject.

12.2 Independent Contracting Parties

Hivoox.com and the Users are independent contracting parties. Nothing in these Terms creates a relationship of agency, partnership, joint venture, franchisor-franchisee, or employer-employee.

12.3 Validity of Provisions

If any provision of these Terms is found to be invalid or unenforceable, it will be removed, and the remaining provisions will remain valid and enforceable.

12.4 Section Titles

The section titles are provided for reference only and shall not affect the interpretation of the clauses.

12.5 Waiver of Rights

The failure of Hivoox.com to assert a right due to a violation of the Terms by a User does not constitute a waiver of that right or any future violations.

12.6 Assignment of Rights

Hivoox.com may transfer its rights and obligations under these Terms to any person or entity (including its subsidiaries). Users may not assign these Terms, in whole or in part, to any other person or entity without prior written consent from Hivoox.com.

12.7 Applicable Laws and Jurisdiction

If the contract is signed with Hivoox LLC, according to Section 2.1, this agreement shall be governed by the laws of the State of Wyoming, United States. The parties submit to the exclusive jurisdiction of the competent courts in Wyoming for any disputes regarding the contract.

If the contract is signed with Hivoox LLC while you are using the site from a European Union country, this agreement shall be governed by the laws of the European Union, and the parties submit to the exclusive jurisdiction of the courts in the European Union for any disputes.

If the specific laws of the countries mentioned above are not applicable, the laws of Hivoox LLC in the United States will be respected and applied for the remaining countries.

In case of a dispute, the parties submit to the exclusive jurisdiction of the competent courts in the aforementioned jurisdictions. Disputes will first attempt to be resolved amicably. If this attempt fails within 30 days, they will be submitted to arbitration according to the rules in force, and the arbitrator’s decision will be final and binding.

12.8 Customer Service

For any questions or comments regarding the services provided by Hivoox, Users can contact customer service.