Your Complete Guide to Managing Your Store on Hivoox

Once your seller account is created and your profile is fully configured, you gain access to the Hivoox Seller Dashboard.
This dashboard is your central workspace, where you can manage your services, orders, communications, payouts, and all operational aspects of your store.

This guide explains each section in detail so you can manage your activity efficiently and professionally.

1. Accessing Your Seller Dashboard

To access your dashboard:

Log in to your Hivoox seller account
Click on Seller Dashboard from the top menu or your account menu
You will be taken to your private dashboard page

The dashboard displays an overview, including:

Recent orders
Unread messages
Recent reviews
Revenue summaries
Quick access shortcuts

This gives you an immediate snapshot of your activity.

2. Publishing a New Service or Product

To add a new listing:

Go to Products → Add New
Select the appropriate type of listing (service, digital product, physical product, subscription, etc.)

Fill in all required fields, including:

Title
Detailed description
Price and variations (if applicable)
Delivery/activation timeframe
Features and key points
Categories and tags

For services:
Hivoox will automatically assign an image to maintain visual consistency.

For physical products:

Upload your own JPG image in 600 × 600 px
Click Publish to make your listing visible on the marketplace
Your service is now live and available to buyers.

3. Managing Orders

Orders can be accessed through the Orders section.

For each order, you can:

View customer details
Check order notes
Update order status
Track delivery or activation progress
Communicate with the buyer
Upload documents or files if needed

Order management depends on the type of service:

Digital services → activate or deliver online
Telecom services → configure or assign numbers
Physical products → prepare for shipping
Consulting or remote services → schedule with the buyer

Keeping orders up to date ensures high buyer satisfaction.

4. Managing Subscriptions

If you sell subscription-based services (virtual numbers, telecom plans, virtual offices, etc.), go to Subscriptions.

Here, you can:

View active subscriptions
Monitor renewal dates
Check billing cycles
Manage upgrades or downgrades
Cancel subscriptions according to your policies

This section is essential for sellers offering recurring services.

5. Managing Prices

Prices can be adjusted anytime through the Products section:

Select the service or product
Click Edit
Update the price, sale price, or subscription pricing
Save changes
Price changes take effect immediately on your store page.

6. Responding to Buyer Messages

Buyer communication is handled through the Messages section.

Here you can:

Read questions from buyers
Respond directly through the internal messaging system
Provide clarifications before purchase
Offer support for ongoing orders
Keep all conversation records inside Hivoox for protection and compliance

Responding quickly improves your rating and increases sales.

7. Tracking Revenue, Payments & Withdrawals

In the Payments / Withdrawals section, you will find:

Earnings Overview
Total revenue
Commissions applied
Available balance
Pending payouts
Withdrawal Requests

If payouts are not automated, you can request a withdrawal using your configured method (bank transfer or PayPal).

Payment History
Access all completed payments and downloadable records.
This section is essential to manage your financial activity with clarity.

8. Accessing Reports & Analytics

The Reports section provides detailed analytics about your seller account:

Sales per day, week, or month
Top-selling services
Customer activity
Revenue trends
Subscription growth
Order completion rate
Store performance indicators

These insights help you optimize:

Your pricing
Your service offerings
Your customer support
Your overall business strategy

9. Managing Store Settings

Under Store Settings, you can update:

Your business information
Your store description
Your logo and banner
Your policies (refund, cancellation, delivery)
Your payout method
Your social media links

Keeping your store updated increases your visibility and credibility on Hivoox.

10. Managing Reviews & Followers

Through the Reviews section, you can:

View customer ratings
Respond to feedback
Understand what customers appreciate or dislike

Through the Followers section, you can:

See users who follow your store
Notify them about new services or updates (if enabled)

Reviews and followers contribute to building a strong brand reputation.
Start Managing Your Store Professionally on Hivoox

The seller dashboard is designed to give you full control over your activity while keeping everything simple and intuitive.
By using all the tools available, you can grow your business, manage your services effectively, and offer a reliable experience to buyers worldwide.

If you need assistance at any time, the Hivoox support team is here to help.