Standards for Publishing Services and Products on Hivoox

To maintain a professional, secure, and high-quality marketplace, all sellers must follow the listing standards defined by Hivoox.
These rules ensure consistency across the platform, protect buyers, and help sellers present their services and products in a clear and compliant way.

This guide explains the mandatory requirements for publishing services, digital offers, telecom solutions, subscriptions, and physical products.

1. General Requirements for Publishing a Service

Every service published on Hivoox must comply with the following:

✔ Accurate and professional description
Clear explanation of the service
What is included and what is not
Delivery or activation time
Requirements from the buyer
Technical or operational details
Country or coverage area (for telecom services)

✔ No misleading or exaggerated claims
Statements must be factual, verifiable, and aligned with what the service actually delivers.

✔ No duplicate content
Descriptions must be original.
Duplicate or copied content may lead to removal or suspension.

✔ Compliance with legal and regulatory requirements
Particularly for telecom, business consulting, finance-related services, and virtual office solutions.

✔ Respect of Hivoox policies
All listings must comply with seller terms, policies, and international compliance standards.

2. Image Requirements & Visual Standards

To ensure a clean and consistent marketplace appearance, strict image rules apply.
Service Images , Assigned Automatically by Hivoox

For all digital and service-based listings, Hivoox automatically assigns the appropriate image to maintain visual cohesion.
Sellers must NOT upload an image for a service.

Physical Products , Required Images
Only physical products (IP phones, electronics, equipment, tools…) require seller-uploaded images.

Mandatory rules:

Format: JPG
Size: 600 × 600 px
No text, no watermarks, no banners
Clean, professional background (white or light)
The product must be clearly visible and centered
No collage or multi-image compositions

Listings not following these standards will be rejected.

Seller Profile Visual Requirements

Profile Photo:
125 × 125 px
JPG format
Logo recommended instead of a personal photo

Cover Image (Store Banner):

1650 × 635 px
JPG format
Clean, professional branding strongly encouraged

3. Recommended Structure for Service Descriptions

To improve clarity and conversion rates, Hivoox recommends following this structure:

1. Introduction
Short and professional summary of the service.

2. Key Features
List of the main benefits or technical points.

3. What the Buyer Receives
Clear explanation of deliverables or activation.

4. Requirements
Information the seller needs from the buyer (documents, account details, etc.).

5. Delivery or Activation Time
Expected time frame (instant, 12,48 hours, 5 days…).

6. Additional Notes
Important conditions or limitations.

7. Compliance Requirements (if applicable)
This helps buyers understand the service easily and reduces disputes.

4. Prohibited Content

Hivoox strictly forbids:

Misleading or false claims
Fake promotions
Low-quality or copied descriptions
Content violating local or international regulations
Illegal or restricted services
Services requiring licenses that the seller does not possess
Telecom services without proper documentation
Content containing personal data
Fake reviews or review manipulation

Violation may result in immediate listing removal or seller account suspension.

5. Delivery & Activation Standards

Sellers must:

Clearly state the delivery time
Respect the announced time frame
Update buyers if delays occur
Provide activation confirmation when applicable
Deliver exactly what is described

Failures to deliver on time or repeated complaints can lead to penalties or suspension.

6. Rules for Telecom Services (DID, VoIP, SMS, Toll-Free, Mobile Numbers)

Telecom services are highly regulated and must comply with strict requirements.

Mandatory rules:

✔ KYC Obligatory
All DID, VoIP, SMS, mobile number, or toll-free services require identity verification.

✔ Accurate Coverage & Zone Information

Sellers must specify:

Supported countries
Supported zones
Incoming/outgoing capabilities
Restrictions or limitations
Whether SMS or call forwarding is included

✔ Proper Documentation
If a service requires documents from the buyer (ID, company documents, proof of address…), it must be mentioned clearly in the listing.

✔ Regulatory Compliance
Any service not following telecom regulations may be removed immediately.

7. Rules for Physical Products

Sellers publishing physical products must:

Provide the 600×600 px JPG image
Indicate shipping time
Specify compatibility (e.g., SIP phones, PBX systems)
Clearly list all technical specifications
Ensure the product is new or clearly labeled if refurbished
Provide warranty or return information where applicable

Incomplete or low-quality listings will be rejected.

8. Rules for Subscription-Based Services

For services sold as monthly or annual subscriptions, sellers must:

Specify the billing cycle
Describe what happens at renewal
Define cancellation rules
Specify if auto-renewal applies
Deliver consistent service throughout the subscription period

Buyers must have access to their subscription details at all times.

9. How to Avoid a Suspension

To maintain active seller status:

Follow all listing standards
Publish clear and accurate information
Deliver services within the stated time frames
Respond to buyer messages quickly
Avoid disputes related to unclear descriptions
Comply with regulatory and compliance requirements
Avoid posting prohibited or restricted services

Repeated policy violations may result in removal of listings or permanent seller suspension.