1. Our commitment

Hivoox is committed to providing a professional online marketplace that is accessible to as many users as possible, including people with disabilities.
As a global B2B platform, we aim to ensure that companies, entrepreneurs, and professionals can access our services and information in a clear, usable, and reasonably accessible way, regardless of location, device, or individual abilities.

We view accessibility as an ongoing process of improvement, not a one-time project.

2. Accessibility standards and approach

Our goal is to work towards alignment with widely recognized web accessibility standards, such as the Web Content Accessibility Guidelines (WCAG) 2.1 at the AA level, as far as reasonably possible for a complex, dynamic marketplace.

To support accessibility, we:

use responsive design to support different devices and screen sizes
strive for clear structure and semantic headings in our content
aim for sufficient color contrast between text and background
use clear, simple, professional language in English as our base content
avoid unnecessary visual clutter in key areas of the site

3. Accessibility features

Hivoox works to improve accessibility through several measures, including:

pages structured with headings and sections to assist screen readers
text that can be zoomed using browser tools
forms that use labels and cues to help users understand required fields
consistent navigation patterns across the site where possible
avoidance of purely color-based instructions whenever feasible

Where images are used for illustration, we aim to provide meaningful alternative text for images that convey important information.

4. Ongoing improvements and known limitations

Because Hivoox is a large and evolving marketplace with many services, vendors, and dynamic elements, not all parts of the site may yet be fully accessible. Some known limitations may include:

older content or vendor-generated content that may not fully follow accessibility best practices
occasional missing or incomplete alternative text on non-critical images
complex tables or technical information that may be difficult to interpret with assistive technologies
third-party widgets or tools that are not fully under our technical control

We are working progressively to improve accessibility, especially on core pages such as the homepage, legal and policy pages, and key marketplace sections.

5. Third-party content and integrations

Hivoox uses third-party services, plugins, and integrations for payments, analytics, marketing, and marketplace functionality.
While we encourage the use of accessible solutions, we cannot guarantee that all third-party components fully comply with accessibility standards.

If you encounter accessibility issues that appear to be related to external tools, we still encourage you to report them to us so we can review possible alternatives or improvements.

6. Feedback and reporting accessibility issues

We welcome feedback on the accessibility of Hivoox. If you experience difficulties using our website, or if you encounter any content or feature that is not accessible to you, please let us know.

You can contact us using the following channels:

General support: contact@hivoox.com
Accessibility and compliance related matters: DataProtection.Hvx@hivoox.com
Website: https://hivoox.com

When contacting us, please include, where possible:

the page URL or section where you experienced a problem
a description of the issue
the browser and device you are using
any assistive technology you use (for example, screen reader software)
This information helps us identify and address the issue more efficiently.

7. Continuous improvement

Accessibility is an ongoing priority for Hivoox. As we update our design, add new content, and extend our services, we review accessibility implications and look for ways to improve the user experience for everyone, including users with disabilities.

We may update this Accessibility Statement from time to time to reflect new measures, improvements, or changes in our technical environment.

8. Effective date

This Accessibility Statement was last updated on: November 24, 2025