Hivoox enables businesses to purchase professional services, digital solutions, and business equipment from verified Sellers worldwide.
Whether you need telecom solutions, outsourcing, IT assistance, virtual offices, or industry-specific tools, our marketplace makes it simple to compare offers, communicate with Sellers, and buy safely.

This guide explains each step of the buying process and how to ensure a secure experience on Hivoox.

1. Create Your Account

You can create an account in two ways:

Option 1: Create an account before you start shopping
Register with your email and password, then access your buyer dashboard immediately.

Option 2: Create an account during checkout
If you proceed directly to payment, your account will be created automatically during the ordering process.

Your account gives you access to invoices, order tracking, Seller communication, and service management.

2. Browse and Search for Services

Explore thousands of services across categories such as:

VoIP and virtual numbers
Call center outsourcing
Digital marketing & SEO
IT support, hosting, cybersecurity
Virtual offices and administrative services
Business consulting & compliance
Professional equipment and telecom devices
Software, cloud tools, and more

Use categories, tags, filters, or the search bar to find services suited to your needs.

3. Compare Listings Carefully

Each service page includes:

Detailed description
Technical specifications
Pricing & billing rules
Activation or delivery times
Seller’s sales, refund, and delivery conditions
Customer reviews
Important requirements before purchase

You should always review these details to ensure the service matches your needs.

4. Review the Seller Page

Seller pages on Hivoox display only secure and essential information, including:

Seller name
Seller sales, refund, and delivery conditions
Complete list of services offered
Reviews published by customers who already purchased from this Seller
The option to follow the Seller
Access to message tools for contacting the Seller

We do not publish private or sensitive information about Sellers.

5. Contact the Seller Before Purchasing (If Needed)

If you have any questions about a service, you can contact the Seller directly through:

The product page
The Seller’s page
These communication tools allow you to:
Clarify technical or operational details
Confirm availability or conditions
Check compatibility
Avoid misunderstandings or conflicts

Buyers should never purchase without understanding the service and the Seller’s conditions.

6. Contact Hivoox Directly If You Need Help

If you have concerns, doubts, or questions that the Seller cannot answer, you can contact Hivoox directly.
A “Contact” button is available in the header and footer of every page, letting you reach our support team for:

Pre-sales questions
Help to understand Seller rules
Guidance to choosing the right service
Assistance before or after purchase
Hivoox remains available to support buyers at every step.

7. Important Safety Rules for Buyers

✔ All communication must stay inside Hivoox
All messages and interactions between buyers and Sellers must go through the platform.

✔ Never accept transactions outside Hivoox
All payments, orders, documents, and interactions must stay within our system.
External transactions are not protected and may result in account suspension.

✔ Always read the Seller’s conditions before buying
Each Seller defines their own rules for delivery, refunds, requirements, etc.
Buyers must read those conditions before proceeding.

8. Add a Service to Your Cart

When ready:

Choose the needed options
Add the service to your cart
Review your selection
Proceed to checkout
You can order multiple services-even from different Sellers-in one transaction.

9. Secure Checkout

You will be asked to:

Confirm your billing information
Select a payment method
Accept the Seller and marketplace conditions
Complete payment securely

Your order is transmitted instantly to the Seller for activation.

10. Order Activation and Delivery

Depending on the service type:

Digital services (virtual numbers, VoIP, virtual offices…) are activated according to the Seller’s specified timeframe.
Physical products are shipped based on the Seller’s delivery policy.
Corporate or administrative services follow the listed requirements.
You can track everything from your buyer dashboard.

11. Manage Everything From Your Dashboard

Your buyer dashboard allows you to:

View order history
Download invoices
Manage active services
Contact Sellers
Open support requests
Monitor subscription services

All tools are centralized for efficiency.

12. Buyer Protection

All eligible purchases are covered by Hivoox Buyer Protection, which guarantees:

Secure payments
Monitored communication
Clear Seller rules
Assistance in case of disputes

As long as all communication and payments occur within Hivoox, we can fully protect both buyer and Seller.

Buy With Confidence

Hivoox is designed to help businesses access global services safely and transparently.
With verified Sellers, secure tools, and strong buyer protection, you can purchase confidently from anywhere in the world.

If you need help at any step, the Hivoox team is always here to assist you.