At Hivoox, financial security, transparency, and trust are essential to every business transaction. Whether you are purchasing telecom services, digital subscriptions, professional equipment, or remote business solutions, our payment and billing system is designed to protect buyers and ensure smooth, secure operations across all countries.

This page explains how payments work on Hivoox, how invoices are issued, and how your transactions are protected at each stage.

1. Accepted Payment Methods

Hivoox supports several secure and globally accessible payment methods to accommodate all business needs:

Credit & Debit Cards (Direct)
Accepted worldwide
Maximum payment allowed: 60 USD
Payment is placed under authorization hold until service delivery

Credit/Debit Card via PayPal
Maximum payment allowed: 60 USD
Authorization hold applied until order fulfillment

PayPal Payment
Maximum payment allowed: 60 USD
Payment remains pending until the service is activated

Credit/Debit Card via Skrill
No payment limit
No authorization hold
Immediate validation

Skrill
No payment limit
Ideal for medium and high-value business transactions
Instant processing

Local Payment Methods via Skrill
Includes bank debits, mobile wallets, and country-specific payment systems
No payment limit
Designed for buyers in global and emerging markets

Bank Transfer
No payment limit
Recommended for corporate clients, large orders, and recurring telecom services
These options ensure maximum flexibility for companies purchasing through the Hivoox marketplace.

2. Special Rules for PayPal & Direct Card Payments

For security and fraud-prevention purposes:

✔ PayPal and direct card payments are limited to 60 USD.

These payments use an authorization hold, meaning:

Funds are not captured immediately
The amount remains “pending”
Payment is only finalized when the seller activates or delivers the service
This protects both buyers and sellers, especially for digital services that require verification before activation.

Why this process is required:

Reduces fraudulent card activity
Ensures secure verification
Protects digital service providers
Guarantees the service must be delivered before payment capture

3. No Limits for Skrill & Bank Transfers

Payments made through:

Skrill
Credit/debit card via Skrill
Local payment methods supported by Skrill
Bank transfers

have:

✔ No maximum amount
✔ No restrictions
✔ Immediate validation (except bank transfers)

These methods are recommended for:

High-value telecom services
Corporate subscriptions
Hardware or equipment purchases
Bulk orders
Buyers working across multiple countries

Skrill and bank transfers provide the highest acceptance rate and fastest processing for large transactions.

5. Billing & Invoices

Hivoox ensures clear, compliant, and professional invoicing for every order placed through the marketplace.

Invoices Issued Under Hivoox Branding

To maintain consistency and simplify accounting, all invoices are issued on Hivoox letterhead.
However, each invoice includes the complete legal information of the seller who provided the service or product.

This ensures:

transparency
correct attribution
full legal compliance
clear documentation for business accounting

When Services Are Invoiced Directly by Hivoox

Certain services-especially telecom or digital services-may be invoiced directly by Hivoox at the seller’s request.
This can happen when:

the seller delegates invoicing to Hivoox
the service relies on Hivoox infrastructure
unified billing is required

One consistent rule:

✔ The buyer always receives a valid invoice for every purchase.
Whether issued by Hivoox or on behalf of the seller, invoices remain accessible in your Buyer Dashboard at all times.

Invoices include:

Seller details
Legal Hivoox information
Itemized services or products
Subscription dates (if applicable)
Taxes and currency
Payment details
All invoices can be downloaded in PDF format.

6. Managing Subscriptions

Some services on Hivoox operate through recurring billing, such as:

Virtual numbers
VoIP plans
Virtual offices
Hosting and cloud services
Outsourced services

Your dashboard allows you to:

Check renewal dates
View subscription terms
Manage or cancel services (according to seller rules)
Download invoices for each billing cycle

Sellers define their own renewal and cancellation conditions, which must be reviewed before purchase.

7. Transparent Pricing

Hivoox is committed to full pricing transparency:

✔ No hidden fees
✔ Clear subscription and renewal information
✔ Transparent delivery and activation conditions
✔ Real-time currency conversion via PayPal or your bank
✔ Detailed cost breakdown on each product page
✔ Clear seller policies for refunds and delivery

You always know exactly what you are paying for.

8. Buyer Protection

Every eligible purchase includes Hivoox Buyer Protection, covering:

Non-delivered services
Services not matching their description
Activation issues
Incorrect billing
Fraudulent activity
Seller non-compliance

Buyer Protection applies as long as communication and payments remain inside Hivoox.

9. Financial Disputes & Resolution

If you face a financial issue, Hivoox follows a structured and transparent resolution process:

The buyer opens a ticket
The seller provides proof of delivery or activation
Hivoox reviews all evidence
A fair decision is made, which may include:
Full or partial refund
Service correction
Account credit
A final decision based on policies and evidence
Our goal is fairness, compliance, and trust.

10. Never Pay Outside Hivoox

For your protection:

❌ Never send payments to sellers directly
❌ Never accept external invoices
❌ Never use communication channels outside Hivoox
❌ Never share financial information outside the platform

Only payments made through Hivoox are protected and eligible for support.

Safe, Transparent, and Global Payments

Hivoox provides a secure, compliant, and transparent payment environment for all international buyers.
With multiple payment options, global currency support, strong buyer protection, and professional billing, you can purchase with confidence from anywhere in the world.

Whether you’re ordering a digital service, activating a telecom package, or acquiring essential business tools, your payments are safe with Hivoox.