185+ Countries Covered
100,000+ Products & Services
800+ Business Categories
Global Supplier Network
Effective Date: 2025-11-24
This page provides a comprehensive overview of the main policies governing the use of Hivoox.com, the global B2B marketplace dedicated to professional services and solutions. Our Platform connects companies, entrepreneurs, and verified vendors worldwide, enabling them to buy, sell, and manage professional services securely and transparently.
These policies outline the rules, responsibilities, rights, and obligations that apply to all users of the Platform, including Buyers, Sellers, vendors, partners, and visitors. They are designed to ensure legal compliance, promote a fair and secure environment, and protect the integrity of our professional marketplace.
By accessing, browsing, or using any service on Hivoox.com, you acknowledge that you have read, understood, and agreed to comply with the policies listed below. You also accept that these policies may be updated from time to time in order to reflect legal, technical, or operational changes.
1. Terms of Use
The Terms of Use define the legal framework for using the Hivoox marketplace. They describe in detail the conditions for accessing the Platform, the rights and obligations of users, and the standards required for all professional interactions carried out on Hivoox.com.
These Terms cover a wide range of essential topics, including:
Account creation and security
Professional user eligibility
Permitted and prohibited activities
Seller and vendor obligations
Buyer rights and responsibilities
Intellectual property and content usage
Dispute resolution mechanisms
Limitation of liability and legal compliance
? Read the full Terms of Use:
2. Privacy & Cookie Policy
Our Privacy & Cookie Policy explains how Hivoox collects, processes, stores, and safeguards personal data belonging to professional users, Sellers, Buyers, and company representatives. It also describes the types of cookies we use, why we use them, and how users may manage their preferences.
This policy includes details on:
Categories of personal data collected
Legal bases for data processing
Data retention and deletion procedures
Third-party service providers involved in data handling
International data transfers
Cookie usage, analytics tools, and marketing technologies
User rights (access, correction, deletion, objection, portability, etc.)
? Read our full Privacy Policy:
3. Marketplace Rules for Sellers
Sellers and vendors operating on Hivoox.com must follow specific guidelines to maintain quality, transparency, and compliance within the marketplace. These rules ensure a safe, reliable, and professional environment for all businesses purchasing services on our Platform.
Seller rules include:
Accuracy and legality of service descriptions
Business verification and documentation requirements
Transparency and consistency in pricing
Adherence to delivery times and service execution standards
Clear and professional communication with Buyers
Compliance with international commercial and B2B regulations
Responsibility for claims, after-sales support, and dispute resolution
These guidelines are essential for building trust and ensuring buyers receive high-quality professional services from legitimate vendors.
? Seller rules & vendor guidelines:
4. Buyer Protection
Hivoox provides a professional Buyer Protection framework designed to ensure secure, transparent, and reliable transactions between Buyers and Sellers. Although our marketplace operates exclusively in a B2B environment, where companies are expected to act professionally and responsibly, Hivoox offers additional safeguards to protect Buyers from unfair practices, service delivery issues, and contractual breaches.
Our Buyer Protection system covers the following aspects:
Verification of Sellers: We ensure that vendors meet professional standards, provide accurate business documentation, and list legitimate products or services.
Secure payments: Payments made through the Platform are processed using trusted financial partners to reduce fraud and unauthorized transactions.
Transparent service delivery: Buyers are protected when services are not delivered, delivered incorrectly, or significantly differ from what was advertised.
Documentation-based evaluation: In the event of a dispute, Buyers may submit evidence such as communication logs, screenshots, order numbers, contracts, or proof of non-delivery.
Assisted resolution: When required, Hivoox may intervene to mediate the situation, verify claims, and support Buyers in obtaining a fair solution.
Refund eligibility: If a Seller fails to deliver a service, refuses to cooperate, or does not resolve the issue within a reasonable timeframe, the Buyer may be eligible for a refund in accordance with our refund and dispute policy.
Compliance enforcement: Hivoox may apply sanctions to Sellers who repeatedly violate Buyer Protection standards, including account suspension or removal.
Buyer Protection is an essential part of maintaining trust, professionalism, and safety across the Hivoox B2B marketplace.
? Buyer Protection:
5. Refund, Dispute & Complaint Procedures
Hivoox provides a structured and transparent framework for managing disputes between Buyers and Sellers. This includes handling complaints, after-sales issues, service delivery problems, and refund requests that may arise during professional transactions.
Our dispute resolution process ensures:
A neutral and fair review of the matter
Clear communication between parties involved
An escalation system for unresolved issues
Support from the Hivoox team when evidence, documentation, or mediation is required
Compliance with Seller obligations and Buyer protection rules
Respect of international B2B dispute-resolution principles
Refund requests must follow the procedures outlined in the corresponding policy and may require supporting evidence such as order details, communication logs, or proof of non-delivery.
? Refund & dispute rules:
6. Compliance & Verification (KYC / AML)
To maintain a secure, trustworthy, and compliant professional marketplace, Hivoox may require users,both Buyers and Sellers,to undergo verification procedures. These checks are performed in accordance with international regulations related to KYC (Know Your Customer), AML (Anti-Money Laundering), and commercial compliance.
Verification measures may include:
Identity verification for individuals acting on behalf of a business
Validation of business registration documents
Proof of tax identification or VAT registration
Verification of payment methods and financial information
Additional documents when required by law, service category, or business activity
Fraud prevention assessments and risk-based controls
These measures ensure the protection of all marketplace members and help maintain the integrity of international transactions carried out via Hivoox.com.
7. Additional Policies
Depending on your usage of the Platform and the nature of the services you offer or purchase, additional policies may apply. These include, but are not limited to:
Digital marketing and anti-spam policy: rules for promotional activities and communication.
Data protection supplements: additional requirements for handling personal or professional data.
Cookie preferences and consent management: options for managing tracking technologies.
API usage rules: obligations for users accessing Hivoox technical integrations.
Vendor or Seller add-on policies: special rules for certain categories of services.
These documents are updated as Hivoox introduces new services, expands into new regions, or adapts to evolving legal requirements.
8. Updates to These Policies
Hivoox may modify or update its policies periodically to reflect changes in legislation, technology, operational processes, or marketplace rules. When updates occur, the revised version will be published on the relevant policy page, and the “Effective Date” may be updated accordingly.
Continued use of the Platform after such updates constitutes acceptance of the modified policies. Users are encouraged to review these documents regularly to remain informed of their obligations.
9. Contact
For questions regarding our policies, compliance obligations, or your rights as a professional user, please contact our Data Protection team or the Hivoox support service.
Data Protection Officer (DPO): Ms. Marta Neves
? Email (Data Protection): DataProtection.Hvx@hivoox.com
? General Support: contact@hivoox.com
? Website: https://hivoox.com