How to Create, Activate, and Configure Your Seller Account on Hivoox

Becoming a seller on Hivoox allows you to offer your services, digital solutions, telecom products, consulting activities, and business tools to companies across the world.
This guide walks you through every step-from registration to full configuration-so you can start selling quickly and professionally.

1. Visit the “Become a Seller” Page

To begin, visit the Become a Seller page on our website.

There, you can:

Understand how selling works on Hivoox
Discover the advantages of joining our marketplace
Compare the available seller plans
Review included features and pricing
Choose the plan that fits your business.

2. Choose Your Seller Plan and Complete the Registration Form

Once you select your plan:
Click Subscribe or Get Started

Fill out the form with your company or professional information, including:

Business name
legal representative
contact email
phone number
country
business ID / VAT number (if applicable)
Review the details and proceed to payment
Pay using any of the secure payment methods available
Your seller plan is activated automatically once payment is confirmed.

3. Receive Your Seller Account Emails

After subscribing, you will receive two emails:

✔ Subscription Confirmation
This confirms your seller plan and payment.

✔ Account Login Details
Sent shortly after, this email includes:

Your login link
your username
a temporary password
instructions for first-time access
Keep this information safe.

4. Log In and Complete Your Initial Store Setup

Click the login link sent by email, sign in, and you will be redirected to the Hivoox Seller Setup Page to configure your store.

You will complete several steps:

Store Information
Provide key details such as:
your store or company name
address
support email
phone number
business description
operating country

Branding

Upload your brand elements:
logo
store banner

These elements help identify your store professionally on Hivoox.

5. Set Up Your Store Policies

Before publishing any services or products, you must define your policies, including:

Delivery Policy
How and when services or products are delivered.

Refund Policy
Conditions for refunds, cancellations, and dispute resolution.

Cancellation Policy
Rules applicable to cancellations (especially for subscription or telecom services).

Service Terms
Additional rules specific to your business activity.

These policies are shown to buyers on your store page.

6. Configure Your Withdrawal Methods

To receive your earnings, configure your payout method in the Payment Settings section.

Available payout methods include:

Bank Transfer (IBAN/SWIFT, account holder name, bank name, country)
PayPal (PayPal account email)

Hivoox sends payouts according to the platform’s payment schedule once commissions and fees are applied.

7. Add Your First Service or Product

After completing your store information, you can add your listings.
For Services (digital services, telecom services, consulting, virtual offices, etc.)
To maintain the structure, branding, and professional appearance of the marketplace:

✔ Hivoox automatically assigns the correct image to each service.
This ensures a unified visual identity and a clean, consistent presentation across the entire marketplace.

Sellers must NOT upload their own images for services.
Simply provide the textual information, pricing, and service details.

For Physical Products (hardware, IP phones, equipment)
Sellers may upload their own product images, following these rules:

Format: JPG only
Size: 600 × 600 px
No text, no watermarks
Clear, professional image

Then complete all required fields:

Title
Technical description
Pricing
Delivery time
Features
Categories and tags

Publish your listing when ready.

8. Access Your Hivoox Seller Dashboard

Once setup is complete, you gain access to the full seller dashboard where you can manage:

Orders and subscriptions
Buyer messages
Service updates
Store settings and branding
Payouts and earnings
Invoices and reports
Reviews and followers
Store policies

Your dashboard is your main control center for all operations.

9. Mandatory Account Verification (KYC)

To protect the marketplace and comply with international business and telecom regulations:

✔ KYC verification is mandatory for all sellers, without exception.

You may be required to provide:

ID or passport
proof of address
company registration documents
VAT or business tax identification
Industry-specific licenses (for telecom, DID numbers, VoIP, virtual offices…)

Your store may be limited until verification is completed.

10. Start Selling on Hivoox

Once your profile is completed, verified, and your services/products are published, buyers can:

View your offers
Contact you directly through your store or product pages
Place orders
Subscribe to your services
Leave reviews

Hivoox ensures secure payments, protects communication, and maintains a trusted business environment for both buyers and sellers.