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Mixed Line Calling is an unlimited mixed calling plan created for professional outbound communications to both fixed-line and mobile networks across Australia and 42 Additional countries.

This plan enables businesses to centralize their outbound communications by providing unlimited access to both fixed and mobile destinations, ensuring consistent usage and predictable operational costs.

Included destinations:
Argentina, Australia, Austria, Bangladesh, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Faroe Islands, Germany, Greece, Guam, Iceland, India, Ireland, Israel, Italy, Japan, South Korea, Latvia, Lithuania, Malaysia, Mexico, Mongolia, Norway, Peru, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, United Kingdom, United States, USA Alaska, USA Hawaii, USA Virgin Islands, Vatican city

The service is suitable for organizations looking for a unified outbound calling solution that combines fixed and mobile communications while maintaining full visibility on usage and budget control.
All outbound calls are delivered through SIP services available on the Hivoox platform.

How the unlimited mixed plan works:

The plan includes unlimited outbound calls to the listed fixed and mobile destinations.
Outbound calls are subject to a fair use policy.
Any calls placed outside the included destinations are billed according to the seller’s published rates available in the website footer.

Call capacity & scalability:

One simultaneous outbound call is included by default.
Additional outbound channels can be added as paid options by contacting the seller.
Channel extensions are subject to the seller’s pricing conditions and validation.

Technical environment:

Service type: Outbound fixed and mobile calling
Technology: SIP / VoIP
Call routing: SIP trunks and SIP lines on Hivoox
Compatible systems: IP-PBX platforms, SIP-enabled IP phones, desktop softphones, and mobile VoIP applications
Platform compatibility: Fully supported on the Hivoox PBS ecosystem

Service activation:
Activation is completed within 2 to 24 hours after order confirmation.

Commercial terms:

Billing type: Monthly subscription
Commitment: No long-term commitment
Setup fees: None
Inbound calls: Not included and subject to separate DID configuration
Calls outside included destinations: Billed according to the seller’s published rates available in the website footer

Cancellation & conditions:

The service may be cancelled upon request submitted to the seller.
All outstanding invoices must be settled prior to cancellation.

Usage conditions:

This offer is strictly reserved for professional and business use.
Personal or residential usage is not permitted.

This service is provided by VoiceEdge and made available through the Hivoox marketplace.

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VoiceEdge
VoiceEdge
  • Store Name: VoiceEdge
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At VoiceEdge, we specialize in delivering cutting-edge VoIP telephony solutions designed specifically for businesses seeking flexible, reliable, and cost-effective communication systems. Our mission is to empower companies of all sizes with seamless voice services that enhance connectivity, improve collaboration, and streamline operations.

In today’s digital-first world, traditional phone systems no longer meet the demands of modern businesses. VoiceEdge offers scalable cloud-based VoIP platforms featuring crystal-clear call quality, advanced call management, global reach, and 24/7 customer support. Whether you need virtual phone numbers, multi-line capabilities, call forwarding, or integrated communication tools, VoiceEdge provides tailored solutions that fit your unique business needs.

We pride ourselves on transparency, innovation, and exceptional customer service. With years of experience in telecommunications, our team is dedicated to helping you transition smoothly from legacy systems to next-generation VoIP, saving you money while boosting your professional image.

Choose VoiceEdge — where business communication meets innovation.

Shipping Policy

VoiceEdge provides digital VoIP services and does not ship physical products as part of its standard offerings. All services, including account setup, phone number provisioning, and software access, are delivered electronically.

If you purchase hardware such as IP phones or adapters through VoiceEdge, these items will be shipped separately with tracking details provided. Delivery times vary based on location and shipping method.

Digital services are activated within 24 to 48 hours after order confirmation, and customers receive all necessary credentials and configuration guides via email.

Refund Policy

Due to the nature of subscription-based VoIP services, refunds are generally not available once the service has been activated and access credentials have been provided.

If you encounter technical issues or service interruptions within the first 3 days of activation, please contact our support team promptly. We will work to resolve the issue or consider a partial refund based on the circumstances.

All refund requests must be submitted in writing and are reviewed on a case-by-case basis to ensure fairness and client satisfaction.

Cancellation / Return / Exchange Policy

Cancellation Policy:
Clients can cancel their VoIP service subscription before activation for a full refund if requested within 24 hours of purchase. After activation, cancellations will prevent future billing but do not include refunds for already billed periods.

Return/Exchange Policy:
Physical hardware purchased through VoiceEdge may be returned within 7 days of receipt if unopened and in original packaging. Return shipping costs may apply.

Digital VoIP services cannot be returned or exchanged but can be upgraded or modified according to client needs. Our support team is available to assist with plan changes or feature adjustments.

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