Australia – Telemarketing pack

With this Australia telemarketing package, we put at your disposal all the tools and manpower needed to carry out a telephone prospecting campaign in Australia. The dedicated telesales agent will work for your company from our call center or from his home (in Australia or abroad) under your instructions.

By subscribing to this service, you also benefit from a supervisor, who will be responsible for accompanying your telesales agent to ensure that the requested tasks are performed correctly. With this service, you can have 1 or more agents working on your campaign in less than 72 hours, without any work contract or social security fee.

Features of the Australia Telemarketing package

Package for phone prospecting campaigns in Australia.
Telesales agent for your telemarketing campaigns in Australia.
Unlimited call plan to call fixed and mobile phone in Australia.

Softphone to make and receive calls.
Recording of calls made and received for your follow-up.
Phone number from Australia to receive calls.
Web interface to manage and track the work of your telesales agent.

A supervisor to make sure the tasks are done according to your instructions.
Daily report of tasks performed by your telesales agent.
Workstation in a Hivoox call center or the telesales agent’s home including: Computer, Internet, Phone line and Softphone configured by Hivoox …

Benefits of the Australia telemarketing package

Service without commitment.
No contract binds you to the telesales agent.
No social security fees.
Experienced agents in telemarketing for Australia.
Generates customers and increases your sales in Australia.

Special conditions of the Australia Telemarketing package

1- The subscription to the Australia Telemarketing package by the customer supposes the acceptance and the irrevocable adhesion of the present special conditions at the moment when he makes an order of this service on this web site.

2- The customer subscribes to the service, to carry out campaigns of telephone prospection or other, in order to promote his company, his products or services in Australia. HIVOOX will provide the customer with technical and human resources so that the tasks desired by the customer is carried out by the telesales agent from Australia.

3- HIVOOX, will be responsible for the quality of phone calls and call recording. HIVOOX will put the necessary tools in order to allow the customer to check the hours worked by his telesales agent including the recording of telephone calls.

4- HIVOOX is responsible for the presence of the telesales agent in the workplace during the hours agreed with the customer. The customer is solely responsible for determining whether the services subscribed meet his needs.

5- The services are provided from an HIVOOX call center or from the telesales agent’s home according to the time slot chosen by the client during the subscription.

6- The customer can contact his telesales agent directly via the telephone extension of this one, to give him instructions or correct errors.

7- The customer recognizes that the training of the telesales agent on its services or products is an exclusive task of the customer. However, the customer may request the help of a Hivoox specialist in case he has difficulty doing so. The telesales agent will work exclusively under the instructions of the customer and with the assistance of a supervisor. The customer undertakes to follow up on the calls made and to inform HIVOOX of any failure found in these calls.

8- After each working day, the telesales agent sends a report to the customer. In the case where the customer has a CRM, he must provide access to the telesales agent.

9- HIVOOX and the customer recognize that the recording of calls including the called numbers, the date, the time as well as the content of the conversations, and available on the web interface provided by HIVOOX to the customer constitutes proof of the work done by the telesales agent.

10- The customer can request a refund if the subscribed service has not activated within 7 days after the payment or if he is not satisfied with the work of the Australia telesales agent. If the customer is dissatisfied with the telesales agent’s work, he can stop de campaign and only pay the days worked by the telesales agent and the rest of the amount will be refunded.

11- In case of unavailability of a telesales agent for any reason, HIVOOX has the obligation to change the telesales agent within 48 hours. In the case of the change of a telesales agent, the new telesales agent will be trained based on the recorded communications of the previous telesales agent, to continue the work. In this case, HIVOOX will offer 3 additional days to the customer.

12- This Australia Telemarketing package does not guarantee the customer sales, appointments or other result desired by the customer. It offers customers the necessary tools and an experienced telesales agent to run their campaigns and generate the expected results. Hivoox cannot be held responsible for a possible failure of the campaign. The customer can request a telesales agent change or stop the campaign if he is not satisfied with the work of his telesales agent.

13- The service has a duration of 30 days and is renewed automatically every 30 days. To terminate the service Australia Telemarketing package, it will be enough to send us your request for cancellation, by responding to the order confirmation email. The customer must make his request for cancellation at least 5 days before the end of his contract and not have an unpaid invoice.