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Mobile SIP Minutes is a professional mobile minutes solution designed to support outbound calling to mobile networks throughout Faroe Islands and the wider 38 Additional countries.

With this pack, companies can select a predefined quantity of mobile minutes and make them available across their organization, allowing multiple users or departments to share the same calling balance efficiently.

Available mobile destinations:
Argentina, Australia, Austria, Bangladesh, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Dominican Republic, Faroe Islands, Finland, Germany, Greece, Guam, Iceland, India, Ireland, Israel, Italy, Japan, South Korea, Latvia, Lithuania, Malaysia, Mongolia, Norway, Peru, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, United Kingdom, US Virgin Islands, Vatican city

This offer enables businesses to manage outbound mobile communications in a structured and predictable way, ensuring clear visibility on usage while maintaining operational flexibility.
All outbound calls are processed via SIP services accessible on the Hivoox platform.

How the minutes pack works:

At the time of subscription, the customer defines the total volume of mobile minutes included in the pack.
These minutes are shared across all authorized users within the company.
Consumption is calculated dynamically according to the actual duration of calls made to the included destinations.

Call capacity & scalability:

The service allows up to 10 simultaneous outbound calls by default.
Additional outbound channels can be enabled free of charge upon simple request to the seller, without technical complexity or service interruption.

Technical environment:

Service type: Outbound mobile calling
Technology: SIP / VoIP
Call routing: SIP trunks and SIP lines on Hivoox
Compatible systems: IP-PBX platforms, SIP-enabled IP phones, desktop softphones, and mobile VoIP applications
Platform compatibility: Fully supported on the Hivoox PBS ecosystem

Service activation:
Activation is completed within 2 to 24 hours after order confirmation.

Commercial terms:

Billing type: Prepaid mobile minutes pack
Commitment: No long-term commitment
Setup fees: None
Inbound calls: Not included and subject to separate DID configuration
Calls outside included destinations: Billed according to the seller’s published rates available in the website footer

Cancellation & expiration:

The service may be cancelled following a request submitted to the seller.
Any remaining minutes are subject to the seller’s applicable commercial policy.
All outstanding amounts must be settled prior to cancellation.

Usage conditions:

This service is strictly intended for professional and business use.
Personal or residential usage is not permitted.

This service is provided by Monzal VoIP and made available through the Hivoox marketplace.

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Monzal VoiP
Monzal VoiP
  • Store Name: Monzal VoiP
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At Monzal VoIP, we empower businesses to communicate smarter, faster, and more efficiently through cutting-edge VoIP (Voice over IP) technology. As a trusted VoIP reseller and solutions provider, we specialize in delivering high-performance IP telephony hardware and tailored communication services to meet the unique needs of modern enterprises.

In today’s fast-paced digital landscape, reliable and scalable communication systems are vital. That’s why we offer a full suite of VoIP products and solutions — from SIP phones and VoIP gateways to complete cloud-based telephony systems — designed to reduce costs, enhance collaboration, and future-proof your business infrastructure.

Our team combines technical expertise with personalized support to ensure seamless deployment and maximum uptime. Whether you’re a small business looking for a cost-effective communication setup or a large organization migrating to IP telephony, we offer scalable solutions aligned with your growth.

What we offer:

A curated range of professional VoIP hardware (phones, routers, gateways, etc.)

Cloud PBX and hosted VoIP systems

Custom VoIP solution design and deployment for companies of all sizes

Ongoing technical assistance and system maintenance

At Monzal VoIP, we’re committed to helping your business stay connected — with crystal-clear voice quality, flexible integration, and enterprise-level reliability.

Shipping Policy

At Monzal VoIP, we offer fast and secure delivery of VoIP hardware throughout the European Union and internationally. Once your order is confirmed and payment is validated, your products will be prepared and shipped from our warehouse within 1 to 3 business days.

Delivery details:

Standard delivery within the EU: 3 to 7 business days

International delivery (non-EU): 5 to 10 business days, depending on destination

Digital services or configurations (e.g., cloud PBX setup) are delivered electronically via secure channels

Shipping fees are calculated at checkout based on your location and the weight of the items ordered.

You will receive a tracking number by email as soon as your order is dispatched. Please inspect the package upon receipt and contact us within 48 hours in case of visible damage or missing items.

Refund Policy

We want you to be fully satisfied with your purchase. In accordance with EU consumer protection laws, you have the right to request a refund within 14 days of receiving your physical product, provided it is returned in its original condition and packaging, unused and undamaged.

Refund conditions:

Digital or customized services (e.g., system setup or hosted VoIP installation) are non-refundable once the service has started or been delivered

Return shipping costs are at the buyer’s expense unless the product was defective or sent in error

Refunds are processed within 7 business days of receiving the returned product and validating its condition

Please contact our customer service before initiating any return, so we can provide a return authorization and address.

Cancellation / Return / Exchange Policy

Order Cancellation:

You may cancel your hardware order within 12 hours of placing it, provided it hasn’t been shipped. For digital services, cancellation is possible before work begins. After these points, cancellation may not be possible or may involve a partial charge.

Returns:

Hardware can be returned within 14 days of delivery, in accordance with EU law, as long as it is in new, unused condition.

Returns are not accepted for opened software licenses, downloadable content, or services already executed.

Exchanges:

If you received a defective or incorrect item, we will exchange it at no cost to you. You must notify us within 5 business days of receipt and provide proof (photos or description) of the issue.

All returns and exchanges must be approved by our support team before shipment.

General Inquiries

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