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Fixed Mobile Minutes Pack is a mixed calling minutes pack designed for professional outbound communications to both fixed-line and mobile networks across Faroe Islands and 42 Additional countries.

This pack enables businesses to allocate a predefined volume of outbound minutes that can be used interchangeably for fixed and mobile calls, with shared access across users, teams, or departments within the organization.

Available destinations:
Argentina, Australia, Austria, Bangladesh, Brazil, Canada, Chile, China, Colombia, Czech Republic, Denmark, Faroe Islands, Germany, Greece, Guam, Iceland, India, Ireland, Israel, Italy, Japan, South Korea, Latvia, Lithuania, Malaysia, Mexico, Mongolia, Norway, Peru, Portugal, Puerto Rico, Romania, Singapore, Slovakia, Spain, Sweden, United Kingdom, United States, USA Alaska, USA Hawaii, USA Virgin Islands, Vatican city

The service is intended for organizations seeking a structured minutes-based solution that combines fixed and mobile outbound calling while maintaining clear visibility on usage and cost distribution.
All outbound calls are delivered through SIP services available on the Hivoox platform.

How the mixed minutes pack works:

At the time of subscription, the customer selects the total number of mixed minutes included in the pack.
These minutes are centralized into a shared pool accessible to authorized users within the organization.
Minute consumption is calculated in real time based on the actual duration of calls to the included fixed and mobile destinations.

Call capacity & scalability:

Up to 10 simultaneous outbound calls are supported by default.
Additional outbound channels can be enabled free of charge upon request addressed to the seller, without service interruption or setup fees.

Technical environment:

Service type: Outbound fixed and mobile calling
Technology: SIP / VoIP
Call routing: SIP trunks and SIP lines on Hivoox
Compatible systems: IP-PBX platforms, SIP-enabled IP phones, desktop softphones, and mobile VoIP applications
Platform compatibility: Fully supported on the Hivoox PBS ecosystem

Service activation:
Activation is completed within 2 to 24 hours after order confirmation.

Commercial terms:

Billing type: Prepaid mixed minutes pack
Commitment: No long-term commitment
Setup fees: None
Inbound calls: Not included and subject to separate DID configuration
Calls outside included destinations: Billed according to the seller’s published rates available in the website footer

Cancellation & expiration:

The service may be cancelled upon request submitted to the seller.
Unused minutes are subject to the seller’s applicable commercial policy.
All outstanding invoices must be settled prior to cancellation.

Usage conditions:

This offer is strictly reserved for professional and business use.
Personal or residential usage is not permitted.

This service is provided by DidProNet and made available through the Hivoox marketplace.

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DidProNet
DidProNet
  • Store Name: DidProNet
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At DidProNet, we specialize in providing innovative VoIP solutions designed to revolutionize the way businesses communicate. As a leading VoIP service provider, we offer a comprehensive range of communication tools that enhance productivity, reduce costs, and improve customer satisfaction. Whether you need call packages, a virtual PBX system, DID numbers, or other advanced VoIP services, we deliver tailored solutions to meet your business needs.

Our services are engineered to help businesses of all sizes connect more effectively and efficiently, both locally and globally. By switching to VoIP, you can lower operational costs, improve call quality, and enjoy seamless communication experiences across your organization.

Our Core Services:
VoIP Call Packages: We offer affordable and flexible call plans that allow your business to make and receive calls at lower rates, whether it’s for local, international, or toll-free numbers.

Virtual PBX Solutions: Our virtual PBX systems provide powerful features like call forwarding, voicemail-to-email, call routing, and automatic attendants, all designed to streamline your business communication without the need for costly hardware.

DID Numbers: DID (Direct Inward Dialing) numbers are essential for businesses that require local or international phone numbers, enabling your customers to contact you easily, regardless of location.

Scalable Communication Solutions: As your business grows, our VoIP services grow with you. We provide flexible, scalable solutions that can be customized to fit your evolving needs, ensuring your communication system remains efficient and cost-effective at every stage of your business’s journey.

At DidProNet, we are committed to providing secure, reliable, and high-quality VoIP services that empower businesses to improve communication, reduce costs, and maintain a professional presence. Our team of experts is here to support you at every step, from installation to ongoing support, ensuring you get the best out of your VoIP system.

Shipping Policy

As DidProNet offers digital VoIP services, there is no physical shipping involved. All services, including call packages, virtual PBX systems, and DID numbers, are delivered electronically through email or directly via your account on our platform. Once your order is confirmed, you will receive instant access to your services or detailed instructions on how to set them up. We prioritize quick and secure delivery of all digital products to ensure your business communication needs are met without delay.

Refund Policy

At DidProNet, we strive to provide high-quality VoIP services that meet the needs of our clients. If you are unsatisfied with the service you purchased, we offer a 30-day money-back guarantee for certain services. This applies only to the initial purchase of VoIP services such as call packages, virtual PBX systems, and DID numbers. Refund requests will be processed within 7 days of submission, provided that the service has not been used or activated.

Please note that the following are non-refundable:

Subscription renewals or automatic renewals of VoIP services.

Services that have been activated or used beyond initial setup.

Cancellation / Return / Exchange Policy

Since DidProNet primarily offers digital services that are accessed and used immediately, cancellations and exchanges are subject to specific terms

Cancellations:
You may cancel your VoIP service subscription at any time. However, as the service is immediately provided upon purchase and usage begins instantly, cancellations will only apply to future billing cycles. No refund will be issued for services already used or activated.

Returns/Exchanges:
Digital products, such as VoIP call plans, PBX services, and DID numbers, cannot be returned or exchanged once they have been activated. Please carefully review the service details before making your purchase. If you encounter any technical issues, our support team will assist in troubleshooting or resolving the problem, but exchanges are not available.

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