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Puerto Rico +20 Countries – Mixed Network Pack
Supplier:
Cowdovi DID
$1.43 /month
Mixed Network Pack to Puerto Rico and 20 Additional countries via SIP/VoIP, for professional use with SIP lines and trunks.
Mixed Network Pack is a mixed calling minutes pack designed for professional outbound communications to both fixed-line and mobile networks across Puerto Rico and 20 Additional countries.
This pack enables businesses to configure a predefined volume of outbound minutes usable for both fixed and mobile calls, with shared access across teams, extensions, or departments within the same organization.
Available destinations:
Argentina, Brazil, Canada, Chile, China, Colombia, Guam, Italy, Malaysia, Mongolia, Norway, Peru, Puerto Rico, Singapore, Slovakia, United States, USA Alaska, USA Hawaii, USA Virgin Islands, Vatican city
The service is intended for organizations seeking a unified minutes-based approach to outbound communications, combining fixed and mobile calling while ensuring clear usage tracking and predictable cost control.
All outbound calls are delivered through SIP services available on the Hivoox platform.
How the mixed minutes pack works:
When subscribing, the customer selects the total number of mixed minutes included in the pack.
These minutes are grouped into a shared pool accessible to authorized users within the organization.
Minute consumption is calculated in real time based on the actual duration of calls to the included fixed and mobile destinations.
Call capacity & scalability:
Up to 10 simultaneous outbound calls are supported by default.
Additional outbound channels can be enabled free of charge upon request addressed to the seller, without service interruption or setup fees.
Technical environment:
Service type: Outbound fixed and mobile calling
Technology: SIP / VoIP
Call routing: SIP trunks and SIP lines on Hivoox
Compatible systems: IP-PBX platforms, SIP-enabled IP phones, desktop softphones, and mobile VoIP applications
Platform compatibility: Fully supported on the Hivoox PBS ecosystem
Service activation:
Activation is completed within 2 to 24 hours after order confirmation.
Commercial terms:
Billing type: Prepaid mixed minutes pack
Commitment: No long-term commitment
Setup fees: None
Inbound calls: Not included and subject to separate DID configuration
Calls outside included destinations: Billed according to the seller’s published rates available in the website footer
Cancellation & expiration:
The service may be cancelled upon request submitted to the seller.
Unused minutes are subject to the seller’s applicable commercial policy.
All outstanding invoices must be settled prior to cancellation.
Usage conditions:
This offer is strictly reserved for professional and business use.
Personal or residential usage is not permitted.
This service is provided by Helena Dovi and made available through the Hivoox marketplace.
Discover our advanced IP telephony solutions, designed to provide modern, reliable, and cost-effective business communication. Whether you’re a small startup or a large enterprise, our VoIP services are tailored to all types of businesses, offering the flexibility needed to meet your specific needs while reducing operational costs.
Our IP telephony solutions allow you to integrate powerful features while simplifying the management of your professional communications.
With crystal-clear HD voice quality and cutting-edge technology, we ensure a seamless and uninterrupted calling experience, essential for optimal productivity. We offer innovative features such as call forwarding, virtual numbers, conference call management, personalized voicemail setup, and multi-device integration. These tools keep your teams connected at all times and from anywhere, while optimizing communication management and ensuring exceptional service continuity.
Our solutions are also scalable, meaning they grow with you. Whether your business is expanding or undergoing transformation, our flexible infrastructure makes it easy to add new users and services without loss of performance or complexity.
Additionally, we place a strong emphasis on the security of your communications, using advanced encryption protocols to ensure the confidentiality of your data and protect your business from external threats.
Say goodbye to costly and outdated traditional phone systems and switch to an IP telephony solution that helps you optimize costs while benefiting from the most modern features.
We understand the importance of smooth and efficient communication in the business world, which is why we also provide responsive, personalized customer support to assist you at every stage of your transition to IP telephony.
By choosing our IP telephony services, you’re opting for reliable technology and a strategic partner for the future of your business communications. Join the companies that have embraced innovation and efficiency today. Evolve with us, boost your team’s productivity, and stay ahead of the technological curve.
Shipping Policy
Shipping Policy – IP Telephony Services
We provide fast and secure delivery for all our IP telephony solutions. Depending on the type of service or product, delivery methods vary as follows:
1. Digital Services (VoIP Accounts, Virtual Numbers, and Software Licenses)
Delivered via email within 12 to 48 hours after order confirmation.
Some services may require additional verification before activation.
2. Downloadable Products (Software, Configuration Guides, and Manuals)
Available for instant download after purchase.
A confirmation email with the download link will be sent automatically.
3. Physical Equipment (IP Phones, Adapters, and Accessories)
Shipped via express courier with tracking.
Delivery times vary depending on the destination (typically 3 to 7 business days).
Shipping fees may apply and will be calculated at checkout.
Refund Policy
Refund Policy – IP Telephony Services
We strive to provide high-quality IP telephony solutions and ensure customer satisfaction. However, our refund policy varies depending on the type of product or service purchased.
1. Digital Services (VoIP Accounts, Virtual Numbers, and Software Licenses)
Once a service is activated and delivered via email, it cannot be refunded.
If a service is not activated within the specified timeframe (12 to 48 hours), you may request a full refund.
In case of technical issues that prevent service usage and cannot be resolved by our support team, a partial or full refund may be considered.
2. Downloadable Products (Software, Configuration Guides, and Manuals)
Due to the nature of digital downloads, all sales are final, and no refunds are provided.
If you experience issues accessing the downloaded product, we will assist you in resolving them.
3. Physical Equipment (IP Phones, Adapters, and Accessories)
Refunds are accepted within 14 days of receiving the product.
The item must be unused, in its original packaging, and in resellable condition.
Return shipping costs are the responsibility of the customer unless the product is defective.
If the product is faulty or damaged upon arrival, we will offer a replacement or full refund after verification.
How to Request a Refund
Contact our support team with your order details and the reason for your refund request.
Our team will review your request and respond within 3 to 5 business days.
Cancellation / Return / Exchange Policy
Cancellation, Return, and Exchange Policy
We aim to provide reliable IP telephony solutions while ensuring a smooth experience for our customers. Below are our policies for cancellations, returns, and exchanges.
1. Cancellation Policy
Digital Services (VoIP Accounts, Virtual Numbers, and Software Licenses)
Orders can be canceled before activation for a full refund.
Once the service is activated and delivered via email, cancellations are not possible.
Downloadable Products (Software, Configuration Guides, and Manuals)
Orders cannot be canceled once the product is downloaded.
Physical Equipment (IP Phones, Adapters, and Accessories)
Orders can be canceled before shipment for a full refund.
If the order has already been shipped, you must follow the return process.
2. Return Policy
Digital Services & Downloadable Products
Due to the nature of digital services, returns are not accepted.
Physical Equipment
Returns are accepted within 14 days of receiving the item.
The product must be unused, in its original packaging, and in resellable condition.
Customers are responsible for return shipping costs unless the item is defective.
Once the return is received and inspected, a refund or exchange will be processed.
3. Exchange Policy
Digital Services & Downloadable Products
Exchanges are not available for digital services.
If there is an issue with service activation, we will work to resolve it or offer an appropriate solution.
Physical Equipment
Defective or damaged products can be exchanged for a replacement.
Exchanges must be requested within 14 days of receiving the item.
If the exact item is unavailable, we may offer a replacement of similar value.
How to Request a Cancellation, Return, or Exchange?
Contact our support team with your order details and the reason for your request.
Our team will review and respond within 3 to 5 business days.
For any further assistance, feel free to reach out to our customer support!
General Inquiries
There are no inquiries yet.
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