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Mobile Call Minutes is a flexible mobile minutes solution tailored for professional outbound calls to mobile networks across South Africa and the 56 Additional countries area.

This pack allows companies to preselect a volume of mobile minutes and make them available company-wide, enabling multiple users or teams to draw from a shared calling balance according to their communication needs.

Available mobile destinations:
Argentina, Australia, Austria, Bangladesh, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Czech Republic, Denmark, Dominican Republic, Faroe Islands, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Iceland, India, Ireland, Israel, Italy, Japan, South Korea, Kuwait, Latvia, Lithuania, Luxemburg, Malaysia, Malta, Martinique, Mauritius, Mayotte, Mexico, Mongolia, Northern Mariana, Norway, Peru, Poland, Portugal, Puerto Rico, Romania, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, United Kingdom, US Virgin Islands, Vatican city

The service is designed for businesses looking to streamline outbound mobile communications while maintaining full control over usage and costs.
All outbound calls are delivered using SIP services available through the Hivoox platform.

How the minutes pack works:

When subscribing, the customer defines the total number of mobile minutes included in the pack.
These minutes are consolidated into a shared pool accessible to authorized users.
Each call deducts minutes automatically based on the actual duration to the included destinations.

Call capacity & scalability:

The service supports up to 10 concurrent outbound calls by default.
Additional outbound channels can be enabled at no extra cost upon simple request to the seller, without service interruption or technical complexity.

Technical environment:

Service type: Outbound mobile calling
Technology: SIP / VoIP
Call routing: SIP trunks and SIP lines on Hivoox
Compatible systems: IP-PBX platforms, SIP-enabled IP phones, desktop softphones, and mobile VoIP applications
Platform compatibility: Fully supported on the Hivoox PBS ecosystem

Service activation:
Activation is completed within 2 to 24 hours after order confirmation.

Commercial terms:

Billing type: Prepaid mobile minutes pack
Commitment: No long-term commitment
Setup fees: None
Inbound calls: Not included and subject to separate DID configuration
Calls outside included destinations: Billed according to the seller’s published rates available in the website footer

Cancellation & expiration:

The service may be cancelled following a request addressed to the seller.
Unused minutes remain subject to the seller’s commercial policy.
All outstanding invoices must be settled prior to cancellation.

Usage conditions:

This service is intended exclusively for professional and business use.
Personal or residential usage is not permitted.

This service is provided by Fantasique and made available through the Hivoox marketplace.

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Fantasique
Fantasique
  • Store Name: Fantasique
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At Fantasique, we specialize in providing state-of-the-art IP phones and professional VoIP communication solutions designed to meet the evolving needs of modern businesses. With a strong commitment to quality, performance, and innovation, we empower companies to communicate more efficiently, affordably, and securely—no matter where they are in the world.

Founded by a team of telecom experts, Fantasique was born out of a passion for simplifying business communication through advanced technology. We understand that in today’s competitive environment, seamless and reliable connectivity is not just an advantage—it’s a necessity. That’s why we source and offer only the best IP telephones, VoIP equipment, and SIP-enabled devices from trusted brands, ensuring every customer receives lasting value.

Our clientele includes small businesses, call centers, IT service providers, and corporate enterprises looking to upgrade or build their VoIP infrastructure. Whether you’re setting up a remote team, scaling your call system, or switching from analog to digital, Fantasique offers tailored solutions and expert advice to support your success.

What sets us apart is our unwavering focus on customer satisfaction. From helping you choose the right device to offering post-sale technical guidance, our team is here every step of the way. We also ensure fast, secure shipping and competitive pricing on all our VoIP products.

Fantasique is more than just a store—it’s your strategic partner for smarter communication.


Shipping Policy

At Fantasique, we are committed to delivering your IP phones and VoIP equipment quickly and securely.
We ship worldwide, partnering with trusted courier services to ensure your order arrives safely and on time.

Processing Time: Orders are processed within 1–2 business days after payment confirmation.
Shipping Time: Standard delivery typically takes 3–7 business days, depending on the destination. Express options are available at checkout.
Tracking: Once your order is shipped, you will receive a tracking number via email.
Shipping Fees: Calculated at checkout based on your location and chosen shipping method. Free shipping may apply to eligible orders.

Please ensure your shipping address is correct at the time of order. We are not responsible for delays or lost packages caused by incorrect information.

Refund Policy

We stand by the quality of our products and strive for your full satisfaction. If your item arrives damaged, defective, or not as described, you may request a refund.

Eligibility: Refunds are available within 14 days of delivery.
Conditions: Products must be unused, in original packaging, and in resellable condition.
How to Request: Contact us via email with your order number, reason for the refund, and clear photos if applicable.
Processing Time: Once your request is approved and the item is received, refunds are processed within 5–7 business days to your original payment method.

Shipping fees are non-refundable unless the issue is due to our error (e.g., wrong or damaged item).

Cancellation / Return / Exchange Policy

Cancellation:
Orders can be cancelled within 12 hours of purchase. If your order has already been shipped, cancellation is no longer possible.
Returns:
Returns are accepted within 14 days of receiving your product. The item must be returned in its original condition, with all accessories and packaging intact. The customer is responsible for return shipping costs unless the return is due to a fault on our part.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact our support team within 7 days of delivery. We will provide guidance on how to proceed.

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