Teleconsultant pack Reunion – VoiP Line

The Teleconsultant Pack Reunion is an IP telephony service that includes all the tools necessary for the reception and management of telephone calls, by a person residing in Reunion and working as a teleoperator, telephone advisor, telesecretary, etc. for a company in Reunion or abroad.

We deliver this Teleconsultant Pack Reunion completely configured to work without problems anywhere in Reunion with an internet connection with a minimum upload and download speed of 256 kbps. If the teleconsultant chooses an IP telephone as the SIP terminal, it is delivered preconfigured to connect and start receiving calls in Reunion. If the teleconsultant’s choice is a softphone to be installed on their computer based in Reunion, we will use remote control software to configure and allow the teleconsultant to start receiving calls.

This Teleconsultant Pack Reunion is primarily designed for receiving calls. However, the teleconsultant can use the service to make calls. To do this, he must top up his account and the calls will be billed at the rate available in Hivoox. The SIP line included in this Teleconsultant Pack Reunion includes a queue system with background music to keep callers waiting with music and that the teleconsultant does not lose any calls. It is possible to deactivate the queue.

Phone number and voicemail

To allow the teleconsultant to work in the language of his choice and for companies around the world, this SIP line makes it possible to personalize voicemail, opening hours, call forwarding to a mobile, etc.

The teleconsultant can choose the telephone number to associate with his Reunion SIP line, by purchasing the desired telephone number on our website. If the teleconsultant wishes to work with a company in Reunion, he must purchase the Reunion DID number service on our website and if he wishes to work with a foreign company, he must purchase the DID number for this country on the Hivoox website. The customer will then have to forward his calls to the teleconsultant’s number so that the latter can receive the calls.

Some companies in Reunion or abroad may not wish to forward calls to the teleconsultant number. In this case, the teleconsultant can purchase a DID number on the Hivoox website and assign it to the customer.

Receive calls from several companies

It is possible that the teleconsultant has several customers at the same time in Reunion or abroad and will have to differentiate the calls in order to answer with the name of the company. In this case, the customer will be able to purchase one phone number for each company on Hivoox, and Hivoox will take care of displaying the customer’s name on the teleconsultant’s phone on each phone call.

Features of the Teleconsultant Pack Reunion

Teleconsultant Pack Reunion to receive calls.
SIP account and SIP terminal configured for Reunion.
Display of the caller’s number.
Excellent audio quality in Reunion.
Call queue with music.
Customizable waiting music.
Display of the customer’s name on the SIP terminal.
Possibility of having several phone numbers.
Call recording (option).
Call blocking from certain numbers.
Reception of calls according to schedules.
Customizable voicemail.
Voicemail for each assigned number.
Web interface for line management.

How does the Teleconsultant Pack Reunion work?

Order your Teleconsultant Pack Reunion on the website.
Receive the Teleconsultant Pack Reunion.
Start receiving calls.

Terms of use of the Teleconsultant Pack Reunion?

To use this Teleconsultant Pack Reunion, the teleconsultant must send us a copy of his identity card or passport by email to the address given to him. For companies, add a copy of the company document. The teleconsultant can use this Teleconsultant Pack Reunion to receive calls from any landline and mobile phone, if they have subscribed to the DID number service on the Hivoox website. Without the DID number, the teleconsultant cannot receive calls. Only DID numbers subscribed to on the Hivoox website are compatible with this Teleconsultant Pack Reunion. The teleconsultant can choose the DID number of the country of his choice on the website.

This Teleconsultant Pack Reunion is sold exclusively to users residing in Reunion and cannot be used in another country. Hivoox guarantees the quality of service only to users residing in Reunion.

To make calls with this Teleconsultant Pack Reunion, the teleconsultant must top up his Hivoox account from the portal of his account or purchase a top-up in the top-ups category. In these cases, calls will be billed per minute, according to the rate in effect at Hivoox, published in the Call rates section. The teleconsultant will not be able to make calls without recharging his account.

The teleconsultant can use this Teleconsultant Pack Reunion in his business or domicile in Reunion, without any geographical restriction.