What should I do if a developer does not work properly on my project?

When working with a developer on a task-based service, it is normal to expect clear communication, progress visibility, and results that match the agreed scope. If you feel that the collaboration is not going as expected, there are structured steps you can follow to address the situation fairly and effectively.

How the collaboration model works

The principle of this type of service is simple. You place an order for a specific task, and the developer works on it in direct collaboration with you. Throughout the process, you can exchange feedback, clarify expectations, and adjust details as the work progresses.

You are free to stop the collaboration at any time if you believe the service no longer meets your expectations. In such cases, a refund can be requested for the amount paid for the order, provided the work has not been completed and accepted.

Understanding what is not acceptable

It is important to act in good faith. Allowing a developer to complete the entire project and then refusing the work solely to avoid payment is not acceptable. The validation process is designed to protect both parties and ensure that completed work is fairly compensated.

Requesting corrections when the work is not satisfactory

If the delivered work does not fully meet your expectations, the first step should always be to request corrections. Most issues can be resolved through clear feedback and small adjustments.

Take the time to explain precisely what needs to be improved, referring to the original task description and agreed requirements. This approach usually leads to a faster and more satisfactory outcome for both sides.

Check the developer profile before and during the project

Before ordering, and even during the collaboration, it is essential to carefully review the developer’s profile. This includes their experience, scope of services, and working conditions. Doing so helps align expectations and reduces the risk of misunderstandings.

On the Hivoox marketplace, developers are verified companies and professionals. This framework is designed to ensure a reliable environment where quality standards, communication, and dispute handling are clearly defined.

If a situation remains unclear or unresolved, support can be contacted to help guide both parties toward a fair solution.