How to Change Your SIP Password on Hivoox PBS
If you need to change or recover your SIP password on your Hivoox PBS account, you can do it directly from your customer portal in just a few steps. This guide explains the complete process.…
(read more)Can I use multiple greeting messages on a virtual PBX?
Many businesses ask whether it is possible to use multiple greeting messages on a virtual PBX in order to better manage incoming calls. This question usually comes up when companies want to adapt their welcome…
(read more)Can calls be transferred with a PBX, SIP trunk, or SIP line on Hivoox?
When businesses use a PBX system, a SIP trunk, or a SIP line, one of the most common expectations is the ability to transfer calls smoothly. This functionality is essential for daily operations, whether calls…
(read more)Can I access a voice bank to choose a voice for my phone system?
When setting up a phone system, many businesses want to choose a specific voice for their greeting messages. The tone, language, and style of the voice play an important role in how callers perceive a…
(read more)Is there a limit to the number of faxes I can receive?
When using a fax number for business communication, a common concern is whether there is a limit to the number of faxes that can be received. This question usually comes from companies that rely on…
(read more)How can I customize my voicemail from the Hivoox PBS customer interface?
Customizing your voicemail is an important step to ensure clear and professional communication with your callers. A personalized voicemail message helps set expectations, inform callers when you are unavailable, and maintain a consistent business image.…
(read more)Why does my balance appear as negative in PBS?
Seeing a negative balance in your PBS account can be surprising, especially if you have recently recharged your account or completed a payment. At first glance, a negative amount may look like a debt or…
(read more)Can I use my mobile phone as an extension of my virtual switchboard?
Using a mobile phone as an extension of a virtual switchboard is an increasingly common need for businesses looking to stay reachable while maintaining professional call management. With a virtual switchboard, your mobile phone can…
(read more)What is call forwarding and what types of call forwarding are available?
Call forwarding is a key telephony feature that redirects incoming calls from one destination to another. It helps businesses stay reachable, route calls to the right person or device, and manage availability without missing important…
(read more)What is voicemail by extension and how does it work in a virtual PBX?
In a business telephony environment, voicemail plays a key role in ensuring that important calls are not missed. When combined with a virtual PBX, voicemail can be managed individually for each extension, offering greater flexibility…
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