How to Change Your SIP Password on Hivoox PBS
If you need to change or recover your SIP password on your Hivoox PBS account, you can do it directly from your customer portal in just a few steps.
This guide explains the complete process.
Step 1 – Access Your PBX Portal
Open the following link in your browser:
https://pbs.hivoox.com:8444
Log in using your PBX account credentials.
Step 2 – Open the IP CENTREX Section
Once connected to the portal:
- Go to IP CENTREX
- Click on Telephone Line
You will now see the list of your SIP accounts and telephone lines associated with your service.
Step 3 – Open the SIP Account Configuration
Find the SIP account you want to manage.
Click on the “Configure” button next to the account.
A new dedicated portal for that SIP account will open automatically.
Step 4 – Access Your Profile Settings
Inside the new SIP portal:
- Click on My Profile
- Then click on Settings
In this section, you will be able to view and modify the Service Password associated with your SIP account.
Important Recommendations
- Use a strong password with letters, numbers, and special characters.
- After changing the password, update your VoIP phone, softphone, or PBX configuration with the new credentials.
- If your device still cannot register after the change, restart the device or verify the SIP settings.
Need Assistance?
If you experience any issues accessing your portal or updating your SIP credentials, the Hivoox support team can assist you.
Keeping your SIP credentials secure helps protect your VoIP service and ensures stable communication for your business.