Do I Have to Pay for Each Incoming Call? Understanding Incoming Call Charges on Hivoox
On the Hivoox marketplace, incoming calls are generally free, regardless of the destination. However, the exact pricing always depends on the seller providing the number and the type of number you choose.
Some numbers require the payment of incoming calls, and in certain cases, additional monthly channels may be necessary to support more simultaneous calls.
This article explains how incoming call billing works so you can choose the most suitable number for your business needs.
Are Incoming Calls Free?
In most cases, yes – incoming calls are free on numbers offered by many Hivoox sellers.
However, there are important exceptions:
1. Toll-Free Numbers (800, 0800, etc.)
These numbers are free for the caller, which means the business receiving the call usually pays the incoming call charges.
2. National or Nomadic Numbers (e.g., 09 in some countries)
Some countries apply carrier-side fees for incoming traffic, and sellers may charge for incoming calls to cover these costs.
3. Certain International Destinations
Some jurisdictions have higher regulatory or carrier fees.
In these cases, sellers may apply:
a fixed rate per incoming minute,
or a combined model including a monthly fee + incoming call charges.
What About Multiple Simultaneous Calls?
Many sellers provide one free incoming channel with VoIP numbers.
This means you can receive one call at a time.
If your business needs to receive more than two simultaneous incoming calls, sellers may offer:
✔ Additional paid channels (per month)
– Example: +1 channel, +5 channels, etc.
✔ Billing of incoming calls instead of channel-based billing
– Some sellers prefer to charge a small incoming rate rather than adding channels.
This depends entirely on the seller, the country, and the type of number.
How to Check if Incoming Calls Are Free or Charged
To know exactly whether incoming calls are free or billed for the number you want:
1. Visit the product page of the number on Hivoox
Each seller provides detailed pricing information, including:
incoming call rate (if applicable)
monthly fees
included channels
cost of additional channels
2. Review the “Incoming Calls” section on the page
If incoming calls are billed, the rate per minute or the applicable policy is clearly displayed.
3. Contact support if in doubt
The Hivoox team can help you compare options from different sellers to choose the most cost-effective solution.
Important Points to Remember
Incoming calls are usually free, but not always.
Toll-free, nomadic, national, and some international numbers may require payment for incoming calls.
To handle more simultaneous calls, sellers may offer paid channels or incoming call billing.
Call forwarding to external numbers can also generate additional costs, depending on the destination and the seller’s policy.
Conclusion
Incoming call costs depend entirely on the seller, the number type, and the country. On the Hivoox marketplace, we strive to make this information clear, so businesses can choose the right communication solution with confidence.
If you need help evaluating options or understanding pricing models, our team will gladly assist you in selecting the best number and configuration for your needs.