How to Change Your SIP Password on Hivoox PBS
If you need to change or recover your SIP password on your Hivoox PBS account, you can do it directly from your customer portal in just a few steps. This guide explains the complete process.…
(read more)Why does my balance appear as negative in PBS?
Seeing a negative balance in your PBS account can be surprising, especially if you have recently recharged your account or completed a payment. At first glance, a negative amount may look like a debt or…
(read more)Can I use my mobile phone as an extension of my virtual switchboard?
Using a mobile phone as an extension of a virtual switchboard is an increasingly common need for businesses looking to stay reachable while maintaining professional call management. With a virtual switchboard, your mobile phone can…
(read more)How can I view and manage my SIP accounts list?
When managing VoIP services, it is often necessary to access the list of SIP accounts in order to review their status or adjust their configuration. This allows users to keep control over their phone lines…
(read more)What is a web-hosted virtual PBX and how can it benefit a business?
A web-hosted virtual PBX is a modern alternative to traditional physical PBX systems. Instead of relying on on-site hardware, the entire telephone system is hosted online, allowing businesses to manage their calls through an Internet…
(read more)Can I forward calls to a server IP, a landline number, or another destination?
When subscribing to an IP telephony service, businesses and individuals often want flexibility in how calls are received and managed. Depending on your setup, calls can be answered directly on IP devices, forwarded to existing…
(read more)How can I set up a professional welcome message for my virtual switchboard?
The welcome message is often the very first interaction a caller has with your business. A clear and professional greeting helps set expectations, reassures callers, and guides them smoothly through your phone system. With the…
(read more)Can I create PBS accounts for my clients without validation?
Sellers using the PBS often need to activate services for their clients quickly and without unnecessary delays. Being able to create and manage client accounts independently is therefore a key requirement for efficient operations. Through…
(read more)How can I configure a group of extensions on my Hivoox virtual PBX?
Configuring a group of extensions is a practical way to manage incoming calls efficiently within a team or department. On a virtual PBX, this feature allows calls to be distributed automatically according to predefined rules,…
(read more)Can I use my mobile phone as an extension of a virtual PBX?
Many businesses want to keep a professional phone system while allowing their teams to work from anywhere. A frequent question is whether mobile phones can be used as extensions of a virtual PBX, without relying…
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