HIVOOX – B2B SERVICES MARKETPLACE
Call forwarding is a useful feature that allows you to redirect incoming calls from your phone number to one or several other destinations. This can be helpful when you are unavailable, working remotely, or want…
(read more)When a business uses a virtual switchboard, one of the first needs is to create internal extensions so that calls can be routed efficiently between team members and departments. Extensions also make internal communication faster,…
(read more)A welcome message plays a key role in how your company is perceived over the phone. It allows callers to immediately identify your business, understand the available options, and be routed to the right extension…
(read more)When working with international customers, sending invoices in the right language is essential for clarity and professionalism. This is especially important for resellers and operators who manage their own clients through a VoIP billing system.…
(read more)A virtual switchboard is designed to adapt to the way a business operates, not the other way around. Customization plays a key role in ensuring that incoming calls are handled efficiently while providing callers with…
(read more)When a virtual switchboard is configured with a voice menu, callers are guided by a welcome message inviting them to select an option. This system helps route calls efficiently to the right service or person.…
(read more)Resellers who offer PBX services often want to deliver a fully branded experience to their clients. One common question is whether it is possible to customize the access URL of the PBS portal when becoming…
(read more)This guide explains how to update your billing details using the PBS Hivoox customer portal. Keeping your information up to date ensures accurate invoicing and proper account management. Step 1: Log in to PBS Hivoox…
(read more)A well-structured phone menu-often called an IVR (Interactive Voice Response)-is one of the most effective tools for managing incoming calls in a virtual PBX system. It allows companies to direct callers to the right department…
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