Can you record phone calls with services available on Hivoox?

In many professional situations, recording phone calls can be extremely useful. Businesses may need recordings to keep proof of verbal agreements, ensure service quality, train teams, or maintain a clear trace of important conversations.

On Hivoox, call recording is available as an optional feature through telephony services offered by independent sellers on the marketplace. Hivoox does not operate phone lines or recordings directly, but it provides access to this functionality through its PBX environment.

How call recording works

Once the call recording option is activated on your phone line, incoming and/or outgoing calls are automatically recorded according to the configuration defined by the seller.

Recorded calls:

• Are stored securely in your PBS interface
• Can be listened to directly from your customer area
• Are available in standard .wav format
• Can be downloaded for local archiving

This allows you to review conversations easily without using external tools.

How to activate call recording

Call recording is not enabled by default.

To activate it:

• Open a support ticket from your customer area
• Request activation of the call recording option
• Specify your storage needs if requested

The cost of this option depends mainly on the storage capacity allocated for recordings.

Accessing your recorded calls

All recorded calls are accessible from your PBS interface.

To listen to or download recordings:

1. Log in to your PBS account
2. Go to Billing Information
3. Open the Transactions section
4. Select the desired date range
5. Click on View Statements
6. Click on the magnifying glass icon next to the Voice Calls line

A Play button will appear next to each recorded call, allowing you to listen to or download the file.

Storage limits and retention rules

Call recordings are subject to storage limitations:

• Recordings are available only within your PBS interface
• Storage capacity depends on the option selected
• The maximum available storage is 100 GB
• When storage is full, older recordings are automatically deleted
• No long-term archiving is performed automatically

If you need to keep recordings for legal or operational reasons, it is recommended to download and store them securely outside the platform.

Privacy and confidentiality

Call recordings are strictly private.

• Hivoox teams do not have access to your recordings
• Sellers cannot view, listen to, or delete your files
• Only the account holder can access recorded calls

It is the user’s responsibility to ensure compliance with local regulations regarding call recording and consent.

The role of Hivoox

Hivoox acts as a professional marketplace. It does not operate telephony services or manage recordings directly.

Its role is to provide access to telephony services offered by independent sellers and enable optional features such as call recording through the PBX environment.

Conclusion

Yes, call recording is possible with telephony services available on Hivoox. Once activated, it allows you to record, listen to, and download calls easily from your PBS interface.

This feature is ideal for businesses that need traceability, quality monitoring, or proof of verbal agreements, while maintaining flexibility, privacy, and control.