How can I customize my voicemail from the Hivoox PBS customer interface?

Customizing your voicemail is an important step to ensure clear and professional communication with your callers. A personalized voicemail message helps set expectations, inform callers when you are unavailable, and maintain a consistent business image.

With Hivoox PBS, the customer self-care interface, you can manage your voicemail settings directly without using a phone or contacting technical support. This gives you full autonomy over your SIP line configuration.

This guide explains how to customize your voicemail using the Hivoox PBS customer interface.

Accessing the Hivoox PBS customer interface

To begin, log in to your Hivoox PBS customer interface using the credentials provided when your service was activated. Once logged in, you will see the list of your SIP lines and the associated services.

Locate the SIP line you want to configure. The line number usually appears in the format 8780XXX. On the left side of this number, click the configuration icon.

A new page will open, giving you access to the detailed configuration of the selected line.

Navigating to the voicemail settings

On the configuration page, click on the IP PBX section, then select Voicemail. This will open the voicemail configuration interface for your SIP line.

This section allows you to manage how voicemail behaves and which greeting message is played when calls are not answered.

Adding or recording your voicemail greeting

In the Voicemail section, you have two options to customize your greeting message.

You can record a new voicemail message directly using the built-in recording feature available in the interface. This option is useful if you want to quickly create or update a message without preparing an external audio file.

Alternatively, you can upload an existing audio file. Supported formats include WAV and MP3. This option is recommended if you already have a professionally recorded message or want to ensure consistent audio quality.

Once the audio file is uploaded or the recording is completed, the system automatically assigns it as your voicemail greeting.

Saving and testing your voicemail

After adding or recording your voicemail message, make sure to save the changes. The interface will confirm that the configuration has been successfully applied.

It is recommended to test your voicemail by calling your number and letting the call go unanswered. This allows you to verify that the correct greeting is played and that voicemail behavior matches your expectations.

Best practices for voicemail messages

For the best caller experience, use a clear and concise message, recorded in a quiet environment without background noise. Keep the message professional and informative.

Remember to update your voicemail greeting when your availability changes, such as during holidays, outside business hours, or special situations.

Context of use on Hivoox

On Hivoox, SIP services offered by sellers can be managed through the Hivoox PBS customer interface, which provides users with direct control over voicemail and call settings.

This article is intended to help users understand how to use the interface effectively to manage their voicemail independently.

Conclusion

Customizing your voicemail through the Hivoox PBS customer interface is a simple and efficient process. By using the self-care portal, you can upload or record your voicemail greeting at any time.

This approach gives you full control over your voicemail configuration without relying on phone-based setup or external assistance.