LiveHelpNow Chat & Texting Plan

The LiveHelpNow Chat & Texting Plan is built for teams that need to interact with customers across multiple channels in real time. It combines live chat, text/SMS, Messenger, and AI assistance in one unified agent workspace.

Our team will install and configure your LiveHelpNow Chat & Texting environment so your support can respond faster, give better experiences, and communicate in multiple languages seamlessly.

Key Features:

Omnichannel messaging: Live Chat, SMS/Text, Facebook Messenger in one dashboard
Included text/SMS messaging (500 messages per agent license)
ChatGPT-powered Agent Assistant (Hue) to help agents with context and answers
Sneak Peek (see what visitor is typing before sending) & Whisper (supervisor coaching)
Voice Chat: turn any web chat into a live voice conversation
Real-time Language Translation in 100+ languages
Auto-chat tagging to organize issues automatically
Access to key integrations with CRM, CMS, knowledge base, etc.
Enterprise-level reporting and analytics
Free training and implementation support

Supported Channels:

Website live chat widget
SMS/Text messaging
Facebook Messenger
Voice chat

Integrations:

CRM platforms
CMS tools
Knowledge base systems
API/Developer tools

Multilingual Capabilities:

LiveHelpNow supports real-time translation in over 100 languages so agents can type in their preferred language and communicate with visitors globally.

Product Support:

Help center documentation
Email support
Live chat support

Why choose LiveHelpNow Chat & Texting Plan?
Because it unifies all your customer communication tools into one workspace, adds AI assistance to speed up responses, and helps your team communicate globally with translation. It’s an excellent standard plan for those who want both flexibility and power.