Can calls be forwarded to landline and mobile numbers?
Call forwarding allows incoming calls on a virtual number to be redirected to one or more landline or mobile numbers. This feature helps ensure that calls are answered regardless of where you or your team are located.
Forwarding rules can be adapted to match different working habits, making it easier to manage availability without changing the caller experience.
Available call forwarding methods
Several forwarding modes can be configured depending on how calls should be distributed.
- Sequential forwarding: Calls are redirected to several numbers one after another until someone answers. This is useful when calls should follow a defined priority order.
- Simultaneous forwarding: Calls ring on multiple numbers at the same time. The first person to answer receives the call.
- Random forwarding: Calls are routed randomly to the configured numbers, allowing calls to be distributed more evenly among recipients.
Billing rules for forwarded calls
When calls are forwarded to external landline or mobile numbers, they are billed according to the destination country and the applicable call rates.
Charges are typically calculated per minute, and full pricing details are available in the call rate tables. Reviewing these rates in advance helps avoid unexpected costs.
Why businesses use call forwarding
Call forwarding is widely used by businesses that need to remain reachable at all times, whether team members are working remotely, traveling, or sharing call responsibilities.
The flexibility of forwarding rules allows calls to be handled efficiently without requiring additional equipment or changes to existing phone numbers.
Call forwarding solutions are offered by sellers listed on the Hivoox marketplace, where businesses can compare options and select configurations that align with their communication workflows.