How Can I Contact a Seller on Hivoox to Discuss a Service?
Some clients contact us asking to directly reach a seller by phone, email, or WhatsApp in order to discuss service conditions before placing an order.
This page explains how communication with sellers works on Hivoox and why all exchanges must take place through the platform.
The Role of Hivoox as a Marketplace
Hivoox operates as a B2B marketplace that connects businesses with independent sellers offering professional services.
Hivoox does not sell services directly and does not share sellers’ private contact details. Our role is to provide a secure and structured environment where buyers and sellers can communicate transparently through the platform.
Why Seller Contact Details Are Not Shared
To ensure fairness, traceability, and protection for all parties, direct contact information such as phone numbers, personal email addresses, or WhatsApp details is not shared outside the platform.
This approach helps:
- Protect both buyers and sellers
- Keep all discussions linked to the correct service
- Ensure clear records of questions and answers
- Avoid misunderstandings before and after orders
How to Contact a Seller Before Placing an Order
Each service page on Hivoox includes a dedicated button that allows you to contact the seller directly through the platform.
Using this feature, you can:
- Ask questions about service conditions
- Clarify technical or commercial details
- Request additional information before ordering
All messages are sent securely through Hivoox.
Where to Find Seller Responses
If you have a Hivoox account, all conversations with sellers are stored in your account dashboard under the Inquiries section.
You will also receive seller responses by email, ensuring you never miss important information.
How to Contact a Seller After Placing an Order
If you have already placed an order, the correct way to contact the seller is through the Support button available on the order page.
This ensures that all communications are linked to the specific order and helps sellers respond more efficiently.
What If There Is No Response or a Problem With an Order?
If you experience a delay in responses or encounter an issue related to your order, you can contact the Hivoox support team.
We will be happy to review the situation and assist where necessary to ensure proper communication and resolution.
Summary
To discuss a service on Hivoox, all communication with sellers must take place through the platform.
Before ordering, use the contact button on the service page. After ordering, use the support option available in your order details. This process ensures secure, transparent, and efficient communication for all parties.