How can I find the IP address of a Grandstream DP715 base purchased through Hivoox?
Finding the IP address of a Grandstream DP715 base is a common step when you need to configure, manage, or troubleshoot the device. Whether the base was purchased through Hivoox or from another vendor, the procedure is exactly the same and does not depend on where the device was purchased.
This guide explains the simplest and most reliable method to retrieve the IP address of your DP715 base station.
Why you may need the IP address of your DP715 base
The IP address of the base station is required to:
- Access the web configuration interface
- Configure SIP accounts or VoIP services
- Check network connectivity
- Perform maintenance or troubleshooting
- Update firmware or adjust system settings
Knowing how to retrieve it quickly can save time during setup or support operations.
Step-by-step: finding the IP address using the handset
The Grandstream DP715 base includes an IVR (Interactive Voice Response) system that allows you to retrieve key network information directly from a registered handset.
Step 1: Use a registered handset
Make sure you are using a handset that is already paired and registered with the DP715 base station. The IVR cannot be accessed from an unregistered handset.
Step 2: Access the IVR menu
On the handset keypad, dial:
***
This command opens the IVR system of the base station.
Step 3: Request the IP address
Once the IVR is active, dial:
02
The system will automatically announce the IP address of the base station through the handset speaker.
This method is fast, does not require any network tools, and works even if you do not yet know the device’s IP configuration.
What to do if you do not hear the IP address
If the IP address is not announced after dialing 02, consider the following checks:
- Confirm that the handset is correctly registered to the base
- Verify that the base station is properly connected to the network
- Ensure the Ethernet cable is plugged in and the network is active
- Restart the base station and try again
- Wait a moment after reboot to allow the device to obtain an IP address from the network
In most cases, these steps resolve the issue.
Does it matter where the DP715 was purchased
No. The procedure to retrieve the IP address is the same regardless of whether the device was purchased through Hivoox or from another supplier.
Hivoox operates as a marketplace that provides access to products and services offered by independent sellers. The configuration and usage of the device follow the manufacturer’s standard procedures.
Getting additional help
If you need further assistance with accessing the web interface, configuring SIP accounts, troubleshooting network issues, or completing an advanced setup, you can open a support ticket through the Hivoox platform.
While Hivoox does not directly provide hardware or telecom services, it works with experienced professionals across its categories who can guide you and help resolve configuration issues.
Conclusion
Finding the IP address of your Grandstream DP715 base is simple using the built-in IVR system. By dialing *** followed by 02 from a registered handset, you can quickly retrieve the information needed to manage or configure your device.
This method allows you to access your base station efficiently and continue your setup without unnecessary delays.