What Information Should You Provide When Planning to Open a Call Center?

Many entrepreneurs and companies contact Hivoox requesting information about setting up a call center. In many cases, these requests are too general and do not include the technical or operational details required to provide relevant guidance.

To help businesses move faster and avoid misunderstandings, this page explains what information should be included when planning a call center. Providing complete and accurate details allows Hivoox to better orient you toward the most suitable service providers available on the marketplace.

The Role of Hivoox

Hivoox operates as a B2B marketplace connecting businesses with independent sellers offering call center, telephony, connectivity, and communication solutions.

Hivoox does not install or operate call centers directly. The platform helps businesses identify and select the right sellers based on their specific technical and operational needs.

Why Detailed Information Is Important

A call center setup depends on many factors, including location, infrastructure, scale, and campaign objectives. Without this information, it is not possible to recommend appropriate solutions or sellers.

Providing complete details from the start helps:

• Identify suitable technical solutions
• Avoid unnecessary back-and-forth communication
• Match your project with the right sellers on Hivoox
• Estimate capacity, scalability, and costs more accurately

Location and Environment

Please specify where the call center will be installed:

• Country
• City
• Whether the location is fixed or temporary

Local conditions can impact connectivity options, number availability, and regulatory requirements.

Internet Connectivity

Information about existing internet connectivity is essential. Please indicate:

• Type of connection (fiber, DSL, wireless, etc.)
• Current upload and download speeds
• Stability and redundancy, if any
• Internet service provider

Internet quality directly affects call quality and system reliability.

Physical Space and Infrastructure

Please describe the physical environment:

• Size of the room or office
• Estimated number of workstations or positions
• Noise conditions and basic acoustic considerations

This information helps determine suitable equipment and network design.

Number of Positions and Agents

Indicate how many agents will be working simultaneously and whether you plan to scale in the future.

Please specify:

• Initial number of agent positions
• Expected growth over time
• Single-shift or multi-shift operation

Existing Equipment and Systems

It is important to indicate what you already have in place:

• Computers or laptops
• Headsets
• Routers, switches, or firewalls
• Any existing IP PBX or call center software

This avoids duplication and allows sellers to propose compatible solutions.

Telephony and Number Requirements

Please specify your telephony needs, including:

• Do you need phone numbers (DIDs)?
• Which countries should the numbers be from?
• Inbound, outbound, or both?
• Estimated number of concurrent calls

Number availability and call routing options depend on these details.

Campaign Scope and Target Countries

If the call center is linked to a campaign, please provide:

• Target countries or regions
• Type of campaign (sales, support, surveys, appointments, etc.)
• Expected call volumes
• Estimated daily or monthly usage

This information helps sellers propose appropriate routing and capacity.

Traffic Forecast and Consumption

Providing a rough estimate of expected usage is very helpful:

• Average call duration
• Expected calls per day or month
• Peak usage periods

Even approximate figures allow better planning and scalability.

Summary: What to Include in Your Request

When contacting Hivoox about setting up a mini call center, your request should ideally include:

• Country and city of operation
• Existing internet connection details
• Room size and number of positions
• Current equipment and systems
• Telephony and DID requirements
• Target countries and campaign objectives
• Estimated call volumes and growth plans

Next Steps on Hivoox

Once this information is available, Hivoox can help guide you toward relevant sellers offering call center solutions, telephony services, connectivity, or software that match your needs.

Providing complete information from the start ensures faster orientation and more accurate proposals.