Can I forward received faxes to another fax number?

Some businesses still rely on fax communication and prefer to centralize their incoming documents on a single fax machine or number. When you already have a fax number, the ability to forward received faxes to another fax destination can simplify internal workflows.

With a fax number available through the Hivoox marketplace, it is possible to configure fax forwarding so that incoming faxes are automatically sent to another fax number of your choice. This allows you to continue using traditional fax reception without switching to email-based delivery.

How fax forwarding works

When fax forwarding is enabled, any fax received on your original fax number is transmitted to a second fax number. From the sender’s perspective, nothing changes. They send a fax as usual, while you receive it on the destination fax machine or service you have defined.

This setup is particularly useful for companies that want to route faxes to a central office, an external service provider, or a department that still operates dedicated fax equipment.

Billing and forwarding costs

Fax forwarding is billed based on usage. Each forwarded fax is charged per minute, according to the applicable telephony rates. These rates follow the standard call pricing rules and depend on the destination fax number.

Detailed pricing information is available in the Telephony and Call Rates section, allowing you to estimate costs based on your expected fax volume.

Simple configuration and management

Fax forwarding can be configured directly from your user interface. The setup process is straightforward and does not require technical expertise. You can activate, modify, or deactivate forwarding settings whenever needed.

If you require assistance during configuration or have specific routing requirements, customer support is available through the Hivoox platform to help you apply the correct settings.

This flexibility allows businesses to adapt their fax handling without changing their existing fax numbers or processes.