Incoming Calls Issue to Multiple Destinations – Resolved

We would like to inform our users that incoming calls to Russia, Zambia, Kazakhstan, Colombia, and Guatemala were experiencing completion issues starting yesterday at 18:00 (UTC).

During this period, some incoming calls to these destinations may not have connected successfully due to a temporary technical issue affecting call routing.

Our technical teams and service providers have investigated the situation, and the issue has now been fully resolved. Incoming calls to the affected countries are currently operating normally.

We continue to monitor the routes closely to ensure service stability.

We apologize for any inconvenience this disruption may have caused and thank you for your patience and understanding. If you experience any further issues, please feel free to contact our support team through the platform.