How can I issue invoices to my clients on Hivoox?
When selling services through the Hivoox marketplace, the way invoices are issued depends on your role on the platform. Understanding this distinction is essential to manage billing correctly and maintain a clear relationship with your clients.
Two main models exist: reseller and distributor. Each model follows a different invoicing logic.
Issuing invoices as a reseller
As a reseller, you act as the direct commercial contact for your clients. All services and consumption used by your clients are invoiced to your company.
This means that you receive the invoices related to the services purchased through Hivoox, and you are responsible for re-invoicing your clients.
This model gives you full control over:
- Your pricing strategy
- The structure and design of your invoices
- Your brand identity on billing documents
You define your own rates and issue invoices to your clients independently, according to your commercial terms.
Issuing invoices as a distributor
As an official distributor, the invoicing process is handled differently.
In this case, invoices are issued directly to end customers for the services they use. Clients can pay their invoices through their PBS interface or, if applicable, via your agency.
This approach simplifies billing for distributors, as there is no need to re-invoice usage manually. It also allows clients to access their invoices and payment history directly.
Choosing the right invoicing model
The choice between reseller and distributor depends on how you want to manage your commercial relationship with clients.
The reseller model offers maximum flexibility and branding control, while the distributor model reduces administrative workload and centralizes billing.
Both models are designed to adapt to different business strategies and levels of involvement.
If you are unsure which model applies to your account or which option best fits your activity, reviewing your partner status on Hivoox helps clarify how invoices are issued and managed.