How can I reactivate my phone number and keep my existing configuration?
When an account is suspended, one of the main concerns is whether phone numbers and SIP settings will be lost. Fortunately, reactivating a phone number is a straightforward process that allows you to resume service quickly without reconfiguration.
Reactivation is designed to restore your services exactly as they were before the interruption, provided that the required steps are completed.
Settling outstanding invoices
The first step to reactivate your account is to ensure that all unpaid invoices are settled.
Payments can be made using the Pay My Invoice link available in the footer of the website. Once outstanding amounts are cleared, the account becomes eligible for reactivation.
Reactivation fee
In addition to invoice settlement, a fixed reactivation fee of €25 applies.
This fee covers the administrative process required to restore services and ensure continuity of your phone numbers and SIP accounts.
How the reactivation works
After payment is completed through the Pay My Invoice link, reactivation is processed immediately.
No additional steps are required on your side.
- Your phone numbers remain unchanged
- Your SIP accounts are kept as they were
- No new configuration or setup is needed
This allows you to resume calls and services without technical intervention or delays.
Continuity of service
The reactivation process is designed to minimize disruption. As long as reactivation is completed, your existing resources are preserved and made available again.
This approach helps businesses and professionals restart their activities quickly, without the need to recreate accounts or reconfigure equipment.
Getting assistance if needed
If you have questions about your account status, invoices, or the reactivation process, support is available to guide you through the necessary steps.
Hivoox operates as a marketplace, providing access to telecommunication services while ensuring that account management processes remain clear and efficient.
By following the reactivation procedure, you can restore your phone services promptly and continue operating without further interruption.