Which carrier will send me the SIM card for my Brazilian mobile number?
When ordering a Brazilian mobile number, many users naturally expect to receive a physical SIM card from a local carrier. This assumption is common, especially for those used to traditional mobile services. However, Brazilian mobile…
(read more)How can I customize my voicemail from the Hivoox PBS customer interface?
Customizing your voicemail is an important step to ensure clear and professional communication with your callers. A personalized voicemail message helps set expectations, inform callers when you are unavailable, and maintain a consistent business image.…
(read more)Why does my balance appear as negative in PBS?
Seeing a negative balance in your PBS account can be surprising, especially if you have recently recharged your account or completed a payment. At first glance, a negative amount may look like a debt or…
(read more)Can I use my own SIP account for my calls?
When businesses plan to use a telephony or VoIP service, one of the first questions that comes up is whether they can keep using their own SIP account. This situation is common for companies that…
(read more)What is call forwarding and what types of call forwarding are available?
Call forwarding is a key telephony feature that redirects incoming calls from one destination to another. It helps businesses stay reachable, route calls to the right person or device, and manage availability without missing important…
(read more)What is voicemail by extension and how does it work in a virtual PBX?
In a business telephony environment, voicemail plays a key role in ensuring that important calls are not missed. When combined with a virtual PBX, voicemail can be managed individually for each extension, offering greater flexibility…
(read more)Can a company use phone numbers from other countries for its customer service?
Companies expanding internationally often need a local phone presence in the markets they target. A common case involves businesses headquartered in one country that want to offer customer support through a local phone number in…
(read more)Can a French company obtain a fixed phone number in Brazil and receive calls in France?
Companies expanding internationally often want to establish a local presence in the countries they target. For businesses operating from France, obtaining a fixed phone number in Brazil can be an effective way to make communication…
(read more)Can I use a French phone number while being based in Germany?
Many companies and professionals operating from Germany want to keep a local presence in France by using a French phone number. This is a common need for customer service, sales, or ongoing relationships with French…
(read more)Why do I have audio problems with my SIP adapter?
Audio issues are among the most common problems encountered when using a SIP adapter with VoIP services. These issues can include one-way audio, no sound at all, or poor call quality. In most cases, audio…
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