How do I configure the X-LITE softphone on PC or Mac with Hivoox?

If you are asking how to configure X-LITE on Windows or macOS to use your Hivoox VoIP service, this guide is exactly what you need.

X-LITE is a widely used softphone that allows businesses to make and receive VoIP calls directly from a computer. As a professional VoIP marketplace, Hivoox provides fully compatible SIP credentials, making X-LITE an efficient solution for remote teams, international companies, and businesses that want flexibility without physical phones.

What do I need before configuring X-LITE with Hivoox?

Before starting, make sure you have the following:

• A Windows or Mac computer
• The X-LITE softphone installed
• Your Hivoox SIP credentials, including:
  • SIP username
  • SIP password
  • SIP server address (example: sip.hivoox.com)
• A stable internet connection

All SIP information is provided by Hivoox once your VoIP service is activated on the marketplace.

Step 1 – Download and install X-LITE

1. Download X-LITE from the official CounterPath website
2. Follow the installation instructions for your operating system
3. Launch the X-LITE application after installation

X-LITE installs quickly and does not require advanced configuration at this stage.

Step 2 – How do I add my Hivoox SIP account in X-LITE?

1. Open Settings in the X-LITE interface
2. Go to Accounts or SIP Accounts (menu name may vary by version)
3. Click Add a new SIP account
4. Enter your Hivoox VoIP details:
   • Username / SIP ID: provided by Hivoox
   • Password: your SIP password
   • Domain / SIP Server: sip.hivoox.com
5. Save the settings

Once configured correctly, the account status should appear as Registered, confirming that X-LITE is successfully connected to Hivoox.

Step 3 – How do I test calls with X-LITE and Hivoox?

1. Dial a phone number or internal extension
2. Confirm that:
   • Audio is clear in both directions
   • Your microphone and speakers are correctly selected
   • Calls connect without errors

Hivoox routes calls through optimized VoIP infrastructure, ensuring stable and professional call quality for business use.

What settings are recommended for the best call quality?

To ensure optimal performance when using X-LITE with Hivoox:

• Allow X-LITE traffic through your firewall and antivirus
• Prefer a wired internet connection when possible
• Enable recommended codecs:
  • G.711 for high-quality audio
  • G.729 for lower bandwidth environments
• Verify audio input and output devices in X-LITE settings

Why use X-LITE with Hivoox VoIP services?

Using X-LITE with Hivoox allows businesses to:

• Make and receive calls without a physical phone
• Work remotely with the same VoIP number
• Use Hivoox virtual numbers and SIP services worldwide
• Scale easily as teams grow

As a marketplace, Hivoox gives businesses access to flexible VoIP solutions that integrate smoothly with standard SIP softphones, including X-LITE.

Conclusion

Configuring X-LITE with Hivoox is straightforward and can be completed in just a few minutes. With the correct SIP credentials, your computer becomes a fully functional business phone, ready for professional communication.

If you experience any issues during setup or usage, Hivoox support is available to assist you, ensuring your VoIP service runs smoothly at all times.