How to Configure MicroSIP with a Hivoox SIP Line
Download MicroSIP
You can download MicroSIP from the official website:
MicroSIP Download
Install the software normally on your Windows computer.
Information Required Before Configuration
After your Hivoox SIP line is activated, you will receive an email containing the SIP credentials required to configure your SIP device, softphone, or IP PBX.
Example:
Your Phone number is now active. Assigned Number: +XXXXXXXX Username: XXXXXXXX Password: XXXXXXXX SIP Port: 5060 or 7060 Voicemail: *98
The important information is:
| Information | Description |
|---|---|
| Assigned Number | Your phone number |
| Username | Your SIP username |
| Password | Your SIP password |
| SIP Server | sip.hivoox.com |
| SIP Port | 5060 or 7060 |
Open the Account Configuration in MicroSIP
Once MicroSIP is installed:
- Open MicroSIP
- Click the small arrow in the top-right corner
- Click “Add Account”
The SIP account configuration window will appear.
Hivoox SIP Configuration for MicroSIP
Fill the fields as shown below.
| MicroSIP Field | Value |
|---|---|
| Account Name | Your number or company name |
| SIP Server | sip.hivoox.com |
| SIP Proxy | sip.hivoox.com |
| Username | Your SIP Username |
| Domain | sip.hivoox.com |
| Login | Your SIP Username |
| Password | Your SIP Password |
Recommended Settings
For optimal compatibility with Hivoox SIP services, use the following settings:
| Setting | Recommended Value |
|---|---|
| Encryption | Disabled |
| Transport | UDP |
| Public Address | Auto |
| Registration Refresh | 300 |
| Signaling | 15 |
The ICE option can remain disabled in most environments.
Save the Configuration
Once all fields are completed:
- Click “Save”
- Wait a few seconds
If the configuration is correct:
- the status indicator will become green
- MicroSIP will display “Available”
Main MicroSIP Interface
Once connected, you will be able to:
- make calls
- receive calls
- use the SIP dial pad
- access voicemail
- manage multiple SIP accounts
- view contacts and call logs
Useful Hivoox Codes
| Function | Code |
|---|---|
| Voicemail | *98 |
| Phone Interface Access | *77 |
| Activate / Deactivate Call Forwarding | *21 |
Access to the Hivoox Customer Portal
Each Hivoox SIP line also includes access to the online management portal.
From this portal, you can:
- view call logs
- monitor usage
- configure call forwarding
- manage your virtual PBX
- administer SIP services
- top up your account
Portal access: Hivoox SIP Portal
Common Problems and Solutions
The account remains offline
Please verify the following:
- the SIP Username
- the SIP Password
- the SIP Server
- your internet connection
- that UDP port 5060 is not blocked by your firewall
No audio during calls
Verify:
- Windows audio devices
- microphone settings
- speaker settings
- enabled audio codecs
Supported codecs:
- G729
- G711u
- G711a
- PCMU
- PCMA
- Ulaw
- Alaw
Unable to receive calls
In some business networks or fiber connections:
- try SIP port 7060
- restart your router
- enable ICE if necessary
Why Use MicroSIP with Hivoox?
MicroSIP is highly appreciated for:
- its lightweight design
- its stability
- low resource usage
- excellent SIP compatibility
- its reliable operation with Hivoox VoIP services
This solution is ideal for:
- businesses
- remote work
- call centers
- customer support teams
- virtual PBX systems
- professional IP telephony
Conclusion
Configuring a Hivoox SIP line in MicroSIP is quick and simple, even for beginners.
Within minutes, you can start using your professional phone number directly from your Windows computer.
Hivoox SIP services are compatible with many softphones, IP phones, and IP PBX systems, allowing flexible integration into all types of professional environments.
For additional assistance, the Hivoox support team remains available via ticket, chat, or phone.