How to Configure Zoiper 5 with a Hivoox SIP Line on Windows and Mac
Download Zoiper 5
Zoiper 5 is a professional SIP softphone compatible with Windows and macOS. It allows you to use your Hivoox VoIP number directly from your computer.
You can download Zoiper 5 from the official website:
Download Zoiper 5
Install the application normally on your computer and allow all permissions requested by Zoiper, including microphone and audio access.
Information Required Before Configuration
Before starting the configuration, make sure you have received your Hivoox SIP activation email.
The email contains the SIP credentials required to connect Zoiper to the Hivoox network.
Example:
Assigned Number: +XXXXXXXX Username: XXXXXXXX Password: XXXXXXXX SIP Server: sip.hivoox.com SIP Port: 5060 or 7060
You will mainly need:
| Information | Description |
|---|---|
| Username | Your SIP username |
| Password | Your SIP password |
| SIP Host | sip.hivoox.com |
Launch Zoiper 5
After installation:
- Open Zoiper 5
- Wait for the welcome screen to appear
- Click “Continue as a Free User”
Zoiper will then open the SIP account setup assistant.
Enter Your Hivoox SIP Credentials
On the first configuration screen, enter your SIP details provided by Hivoox.
SIP Username:
XXXXXXXX
Password:
XXXXXXXX
Then click “Login”.
Configure the SIP Host
Zoiper will ask for the SIP Host or Domain.
Enter the following server:
sip.hivoox.com
Then click “Next”.
Protocol Detection
Zoiper will automatically scan and detect the correct SIP protocol.
In most cases, the application will detect:
SIP UDP
This is the recommended configuration for most Hivoox SIP lines.
Once detected, click “Next”.
Audio Configuration Test
Zoiper will then open an audio test page to verify that your microphone and speakers are working correctly.
You can:
- perform the audio test
- click “Skip” if you want to configure it later
- click “Finish” to complete the installation
Zoiper Dashboard and Calling Interface
After the configuration is completed, the Zoiper dashboard will open automatically.
You can now:
- make calls
- receive calls
- use your Hivoox VoIP number
- access the dial pad
- manage contacts and call history
To place a call:
- Enter the destination number in the dial field
- Use the on-screen dial pad or your keyboard
- Press the Enter key on your keyboard to start the call
Recommended Hivoox SIP Settings
For best compatibility with Hivoox VoIP services, we recommend the following:
| Setting | Recommended Value |
|---|---|
| Transport | UDP |
| SIP Port | 5060 or 7060 |
| Encryption | Disabled unless required |
| Registration Timeout | 300 seconds |
Useful Hivoox Codes
| Function | Code |
|---|---|
| Voicemail | *98 |
| Phone Interface Access | *77 |
| Call Forwarding | *21 |
Common Problems and Solutions
Zoiper Cannot Connect
If Zoiper remains offline:
- verify your SIP username and password
- verify the SIP host
- check your firewall settings
- try SIP port 7060
- restart your router or internet connection
No Audio During Calls
Please verify:
- microphone permissions
- speaker configuration
- Zoiper audio devices
- Windows or macOS sound settings
Supported codecs include:
- G729
- G711u
- G711a
- PCMU
- PCMA
- Ulaw
- Alaw
Unable to Receive Incoming Calls
Some routers or corporate networks may block SIP traffic.
Possible solutions:
- switch to port 7060
- disable SIP ALG on your router
- restart Zoiper
- check your NAT configuration
Why Use Zoiper 5 with Hivoox?
Zoiper 5 is widely used by businesses and VoIP professionals because it offers:
- an intuitive interface
- excellent audio quality
- Windows and macOS compatibility
- fast SIP account setup
- stable VoIP performance
- professional calling features
Zoiper works perfectly with Hivoox SIP services for:
- business telephony
- remote work
- international calls
- customer support teams
- virtual PBX systems
- call centers
Conclusion
Configuring Zoiper 5 with a Hivoox SIP line is simple and only takes a few minutes.
Once connected, you can use your professional VoIP number directly from your Windows PC or Mac computer with reliable call quality and professional SIP features.
Hivoox SIP services remain compatible with a wide range of SIP softphones, IP phones, and PBX systems for flexible business communication worldwide.
If you need assistance, the Hivoox support team is available via ticket, chat, or phone.