Hivoox Enhances Marketplace Security with 24-Hour Disputes and Protected Payments

We are pleased to announce a major platform update introducing new protections for buyers, improved financial flexibility for sellers, and expanded service opportunities across key industries.

These enhancements are designed to reinforce trust, improve transaction security, and support long-term professional growth on the platform.

Below is a detailed overview of what has changed.

Buyers Can Now Request Refunds Directly from Their Order Page

Buyers now have the ability to request a refund directly from their order details page by clicking the “Refund” button.

This feature creates a more transparent and structured process. Instead of relying on external communication or manual intervention, the refund request is formally logged within the system, ensuring:

• Immediate notification to the seller
• Clear documentation of the request
• Faster communication between both parties
• Improved accountability

This update strengthens buyer confidence while giving sellers a clear and organized way to respond to refund situations.

Dispute Resolution Time Reduced to 24 Hours

We have significantly reduced our dispute resolution timeframe.

All disputes are now reviewed and resolved within 24 hours.

Faster dispute resolution provides several benefits:

• Reduced financial uncertainty
• Improved buyer trust
• Quicker seller clarification opportunities
• A more professional marketplace environment

Our goal is to minimize delays and ensure that both buyers and sellers receive timely and fair decisions.

Card Payments Now Operate on Authorization, Not Immediate Capture

To enhance transaction security, card payments are no longer captured instantly at checkout.

When a customer completes a purchase, the system now performs a payment authorization only. This means the amount is reserved but not immediately charged.

Under this new structure:

• The buyer’s funds are secured but not withdrawn immediately
• Payment is finalized once delivery conditions are met
• If there is non-delivery or unjustified delay, the authorization is canceled

This mechanism protects buyers while maintaining fairness for sellers who deliver according to agreed timelines.

It represents an important step forward in transactional transparency and financial protection.

Telecom Operators Can Now Offer Phone Plans and Internet Services

Telecommunication operators can now officially list and sell:

• Mobile phone plans
• Fixed-line packages
• Data bundles
• Internet connectivity services

This expansion allows telecom providers to reach a broader business audience and offer recurring subscription-based services directly through the platform.

For buyers, this means easier access to professional telecom solutions, centralized service management, and trusted transaction handling.

Automatic Withdrawals Are Now Available for Sellers

Sellers can now activate automatic withdrawal of their earnings.

This feature allows funds to be transferred automatically according to predefined payout settings, reducing the need for manual withdrawal requests.

Key benefits include:

• Improved cash flow management
• Reduced administrative effort
• Predictable payout cycles
• Greater operational efficiency

This update is particularly valuable for high-volume sellers and subscription-based service providers.

Flexible Withdrawal Methods and Frequency

Depending on the type of service or product offered, sellers may now negotiate:

• The withdrawal method
• The withdrawal frequency

This flexibility enables sellers to align payout structures with their business model. For example:

• Telecom operators offering monthly plans
• Recurring subscription services
• High-value corporate service contracts

By adapting withdrawal terms to operational realities, sellers can optimize financial planning and long-term sustainability.

Building a More Secure and Professional Marketplace

These updates collectively reinforce our commitment to transparency, efficiency, and professional standards.

By combining stronger buyer protection mechanisms, faster dispute handling, improved payment security, telecom expansion capabilities, and enhanced seller payout flexibility, the platform continues to evolve in response to real business needs.

Our objective remains clear: to create a structured, reliable environment where professional transactions can take place with confidence and long-term stability.

We will continue to introduce improvements that strengthen trust between buyers and sellers while supporting sustainable growth across all sectors represented on the platform.