HIVOOX – B2B SERVICES MARKETPLACE
Configuring a group of extensions is a practical way to manage incoming calls efficiently within a team or department. On a virtual PBX, this feature allows calls to be distributed automatically according to predefined rules,…
(read more)Call forwarding is a useful feature that allows you to redirect incoming calls from your phone number to one or several other destinations. This can be helpful when you are unavailable, working remotely, or want…
(read more)Businesses operating across several countries often face challenges when managing their communications. Using separate phone systems or local providers can quickly become complex and inefficient. A virtual phone system makes it possible to centralize communications…
(read more)When selling services through the Hivoox marketplace, the way invoices are issued depends on your role on the platform. Understanding this distinction is essential to manage billing correctly and maintain a clear relationship with your…
(read more)When a business uses a virtual switchboard, one of the first needs is to create internal extensions so that calls can be routed efficiently between team members and departments. Extensions also make internal communication faster,…
(read more)A welcome message plays a key role in how your company is perceived over the phone. It allows callers to immediately identify your business, understand the available options, and be routed to the right extension…
(read more)When you subscribe to a VoIP service, configuring your SIP terminal is a necessary step to start making and receiving calls. This configuration relies on technical parameters provided by the service seller once your order…
(read more)For many businesses, the telephone remains one of the main points of contact with clients, partners, and prospects. The first message a caller hears plays an important role in how your company is perceived and…
(read more)Migrating to VoIP does not necessarily mean replacing your entire telephone installation. Many businesses hesitate to make the switch because they fear technical complexity, service interruptions, or costly infrastructure changes. In practice, it is often…
(read more)A virtual switchboard is designed to adapt to the way a business operates, not the other way around. Customization plays a key role in ensuring that incoming calls are handled efficiently while providing callers with…
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